What is the purpose of production reports?

Identify what types of procedures have been performed and by whom.

Why is it important to document missed and broken appointments in the clinical record?

To document intent of dentist to complete work & follow-up in timely manner

What is the major advantage of a combination recall system?

It enables the practice to use the method that works best for each patient.

An ultimatum letter should be sent:

via registered mail with a return receipt.

What standards should be met for all products used in direct patient care?

The American Dental Association

Accounts payable can be defined as a:

system that records all monies the dental practice owes others.

The primary purpose of a backup plan is to:

safeguard the practice from loss of time and valuable information.

Telephone scheduling is usually more productive if _______.

only one assistant is responsible for making all calls

The primary reason for carefully maintaining clinical records is to:

support need for dental treatment and justify the actions of the dentist.

Maximum coverage can be described as:

the total dollar amount an insurance company will pay during the year.

Where should copies of the explanation of benefits (EOB) be filed?

In a file for the month in which the claim was paid

What is the primary function of the clinical record?

To provide the dental healthcare team with information

When should recall cards be mailed?

The month before the patient is due for a continuing care appointment.

What is the primary purpose of the Safety Data Sheet (SDS)?

Provides information on the hazards of chemicals used in the workplace.

Documenting postoperative and other instructions given to the patient accomplishes which of the following?

Provides evidence the information was given to the patient.

A major advantage of a computerized system is:

information that is common to all accounts is entered only once.

When files are destroyed, a cross-reference list should be kept and should include all the following except:

the signature of the person authorizing the file destruction.

Bookkeeping is the responsibility of the _______.

administrative dental assistant

A tracking system _______.

to differentiate btwn products to be, have been ordered, or are backordered

The responsibility to maintain organized clinical records belong to which of the following?

Administrative dental assistant

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DAS140-FINAL!

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Questions 50

Answers

1
Within the dental practice, most filing is done _______.
alphabetically
according to subject
geographically
chronologically
2
Children should be scheduled _______ appointments.
short, morning
long, morning
short, afternoon
long, afternoon
3
Practice management software is an example of which of the following?
Server
Network
Operating software
Application software
4
What is the employer’s first step in screening potential employees?
Reviewing the resume
Asking for recommendations from colleagues
Judging first appearances
Speaking with dental assisting educators
5
What is the purpose of production reports?
Categorize the monies that pts & insurance companies owe dental practice.
Identify the cost it takes to operate a business.
Identify what types of procedures have been performed and by whom.
Help to determine the financial health of the dental practice.
6
Why is it important to document missed and broken appointments in the clinical record?
To document that postoperative instructions are not being followed
To send a follow-up letter explaining the importance of continued tx
In order that patients can be billed if they failed to give timely notice
To document intent of dentist to complete work & follow-up in timely manner
7
What is the major advantage of a combination recall system?
One staff member can handle the continuing care procedures.
It enables the practice to use the method that works best for each patient.
It frees up staff from making calls when the workload is heavy.
Computer software apps have features necessary to automate recall system.
8
An ultimatum letter should be sent:
via registered mail with a return receipt.
along with a final bill.
from the dental practice’s attorney.
first class mail with a return address envelope.
9
Credit card payments for dental services are considered to be a(n):
flexible payment plan.
cash payment.
extended payment plan.
delayed payment.
10
Which of the following are characteristics of a good cover letter?
All are correct.
Cover letters should convey enthusiasm and commitment.
Cover letters are personalized and are addressed to a specific individual.
Cover letters express an interest in working w/ a specific employer or co.
11
What standards should be met for all products used in direct patient care?
The American Dental Association
The Dental Assisting National Board
The Board of Dental Examiners
The Occupational Safety and Health Administration (OSHA)
12
Accounts payable can be defined as a:
system that records all financial transactions btwn a pt & dental practice.
system of recording all financial transactions.
system that records all monies the dental practice owes others.
method used to verify and classify all transactions.
13
A billing statement should include:
all are correct.
a summary of the payment policy (printed on the back).
a return envelope.
a description of each transaction, in terms that the pt will understand.
14
Money that remains unpaid in overdue accounts _______.
None are correct.
depreciates
stagnates
appreciates
15
______ is the set dollar amount that the patient must pay toward treatment before the third party will consider payment.
The deductible
Policy coverage
Eligibility
Coverage limitation
16
A/an _______ is created when a patient pays for treatment in advance.
balance adjustment
account balance
service charge
credit balance
17
Environmental temperature and humidity... The recommended humidity level is:
20%-30%.
70%-80%.
40%-60%.
30%-40%.
18
It may take up to _______ days for a check, sent by mail, to be received and processed.
5
10
30
7
19
A paperless dental practice uses a _______ software program.
level two (intermediate)
level three (advanced)
level one (basic)
level four (complex)
20
Which of the following are input devices?
The number pad
All are correct
A keyboard
A mouse
21
The primary purpose of a backup plan is to:
prevent need for use of manual system when computer system is down.
provide for storage of information at more than one location.
guard against computer downtime.
safeguard the practice from loss of time and valuable information.
22
Computerized and manual appointment matrixes differ in time units provided.
True
False
23
_______ is a series of reminders that payment is past due.
Skip tracing
A credit report
A divided payment plan
The collection process
24
The arrangement of a name, subject, or number is referred to as:
a filing segment.
a filing unit.
simplified filing.
indexing.
25
A/an __ is a co that provides pt billing, insurance verification & marketing & promotion services for a dental practice.
accounting firm
third-party vendor
marketing and promotion firm
outsource group
26
New employees must complete _______.
an I-9 form
a W-2 form
an I-9 form and a W-4 form
a W-4 form
27
Which of the following elements is necessary for a well-written resume?
The inclusion of very specific and minute details
Clear and concise writing
Background generalities
The listing of only work experiences & skills directly related to DA'ing
28
Telephone scheduling is usually more productive if _______.
several assistants share responsibility for making all calls
only one assistant is responsible for making all calls
all members of the dental healthcare team contribute to making the calls
the dentist reserves time, once a month, to help assistants make the calls
29
The primary reason for carefully maintaining clinical records is to:
provide information for forensic odontology.
justify the actions of the dentist.
support need for dental treatment and justify the actions of the dentist.
support the need for dental treatment.
30
When a file is removed from the system, what should be left in its place?
An out-guide
A guide
It is not necessary to leave anything in its place
Numeric indexing
31
Maximum coverage can be described as:
the total dollar amount an insurance company will pay during the year.
a set $ amount that pt must pay each yr before insurance benefits are paid.
the total amount a patient can be charged during a year.
the total dollar amount the insurance plan pays during the pt’s lifetime.
32
Where should copies of the explanation of benefits (EOB) be filed?
In a file for the month in which the claim was billed
In the clinical records
In a file for the specific insurance company
In a file for the month in which the claim was paid
33
The art of scheduling is important for which of the following reasons?
All are correct.
Prevent wasteful downtime for the staff.
Meets the goals and philosophy of the dental practice.
Can maximize production.
34
What is the primary function of the clinical record?
To provide a dental history for the patient
To document dental treatment
To provide the dental healthcare team with information
To provide identification of the patient
35
The color thought to be believable, and is recommended to be worn to an interview, is which of the following?
Beige or white
Black
Grey
Blue
36
When should recall cards be mailed?
The week before the patient is due for a continuing care appointment.
The month after the patient is due for a continuing care appointment.
The month before the patient is due for a continuing care appointment.
Six weeks before the patient is due for a continuing care appointment.
37
What is the primary purpose of the Safety Data Sheet (SDS)?
Provides instructions for development of a hazardous communication program.
Provides documentation of delivery of hazardous materials.
Provides certification of proper disposal of used hazardous material.
Provides information on the hazards of chemicals used in the workplace.
38
After _______ days, review and track any unpaid dental claims.
10
30
60
7
39
A(n) _______ is a list that summarizes all invoices sent during the month.
payment authorization
accounting report
statement
pegboard copy
40
Documenting postoperative and other instructions given to the patient accomplishes which of the following?
Provides a reminder to the staff as to the previous conversations.
Completes a patient to provider bond.
Provides evidence the information was given to the patient.
Establishes a standard of care.
41
What is the major advantage of a buttons or tabs on an appointment book?
Locate open appointment times.
Track production goals.
All are correct.
Know when the office is open or closed.
42
What is the major barrier to a mail recall system?
This recall system is time-consuming.
When appts are sch'd 6 mo in advance, it is difficult to work new pts in
Patients do not call.
Patients may be difficult to reach.
43
A major advantage of a computerized system is:
information that is common to all accounts is entered only once.
reports will not have to be customized.
it replaces the need for record storage.
all software programs work the same way, so that training is not needed.
44
When files are destroyed, a cross-reference list should be kept and should include all the following except:
the types of documents being destroyed.
the method used for destruction.
the time period that the documents represented.
the signature of the person authorizing the file destruction.
45
Bookkeeping is the responsibility of the _______.
administrative dental assistant
accountant
office manager
dentist
46
A tracking system _______.
uses labeled tags, cards, or tape to signal a reorder point
notifies the inventory manager when a product or supply should be ordered
to differentiate btwn products to be, have been ordered, or are backordered
ensures that supplies are stored according to manufacturer’s requirements
47
Background noise in the dental office should not rise higher than _______ decibels.
20
40
55
35
48
Combustible items should not be stored ______.
in dark areas
in cool places
in large quantities
near a heat source
49
The responsibility to maintain organized clinical records belong to which of the following?
Dentist
Administrative dental assistant
Clinical assistant
Dental hygienist
50
Pages of the appointment book are divided into _______.
bullets
rows
paragraphs
columns

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