1. Define_Greenbelt

This goal type is used as the voice of the working system, or a specific cycle in the process

What does the "T" in the SMART acronym stand for?

After identifying the Voice of the Customer, the specific and measurable needs of the customer are translated into:

A SIPOC is a tool best used for:

For successful high impact projects, team members should include:

Which describes a Kano Analysis?

What is the acronym for the 8 types of waste?

Producing more than is needed by the next step in the process is an example of which element of waste?

Who created the concept of "flow" with the assembly line for the Model-T?

What is the first step in a SIPOC?

Who was the Chief Engineer of Toyota and developed Just-in-Time method of delivery to customers?

Which is NOT one of the three types of customers?

The document defining the project, outcomes to be produced, & team to produce requested results is called a:

What is the main focus of Principle #3 of Lean? (Hint: you can achieve this by removing waste in your process)

Which of the following methodologies is used for Process Redesign or to create an entirely new process?

True or False: A project charter may have many versions over the project lifecycle:

A patient shows up on time, sits in the lobby until the clinic staff is ready, what type of waste is this?

What is the Golden Rule of Lean?

Key Performance Output Variable (KPOV) is another name for a Project Y?

The four drivers in a Critical to Quality (CTQ) Tree are: Quality, Quantity, Delivery/Timeliness, Cost

Excitement requirements & unexpected features/characteristics that impress customers & earn you "extra credit" is called

The formula “Y=f(x) ” suggests Output Variables and Input Variables are related:

What grocery store did Toyota study to improve management of ordering and restocking based on customer demand?

Which is the BEST example of a project aim?

Which of the following is NOT included in a project charter?

What awesome CHCO dept offers training, mentoring, & process improvement projects using Lean Six Sigma?

Before Lean Manufacturing was born, a forward-thinking automotive brand created their own version called this:

An RN goes to all 7 ORs before finally finding the Sonosite (equipment) for his/her patient. This is an example of:

Any person or organization that receives a product or service from the work activities?

What are the set of principles, concepts, & techniques designed for a relentless pursuit in the elimination of waste?

The purpose of the SIPOC is to:

KPOV's, CCRs, CTQs and Kano Analysis are all components of what Define phase deliverable

The primary application of a project plan is to:

What does the acronym "SIPOC" stand for?

An MA gets frustrated looking for tongue depressors and orders 5 boxes more than usual, this is what kind of waste?

What is Principle #5 of Lean?

In your Charter this goal type is used to monitor for unintended consequences:

This goal type represents the voice of the customer

This tool is used for categorizing individuals that influence success or failure

Which is NOT a component of a Critical to Quality (CTQ) tree?

"Decrease customer complaints by 50%" is a good example of a SMART goal:

Which of the following tools is not used in the DEFINE gate?

Once completed in the Define phase, repeating the Stakeholder Analysis is an example of scope creep.

An Accountant, Manager, Director, Vice President all sign the same routine memo this is what kind of waste?

A corp. makes tennis balls. These departments are considered internal customers: Distribution, Marketing & Packaging

Which of the following is NOT a method of collecting Voice of the Customer?

The high level process map used to define the scope and identify customers, suppliers, inputs and outputs is called:

Not asking the phlebotomist for input when improving the process for "Prepping for a Blood Draw" is an example of: