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Foundations Week 1 - new Flashcards | StudBud
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Foundations Week 1 - new
Foundations Week 1 - new
16 terms
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StudBud Administration
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18 plays
Imported from external platform
Flashcards
16 cards
F
Practice quiz
P
Host live
L
Questions
16
Answers
1
How long do you have to check on a customer after placing them on hold?
3 Minutes
Every 30 seconds
5 Minutes
2 Minutes
2
Which of these is not the correct way to fully authenticate an account?
Sending code through text/email
Last 4 of payment method
Phone number on the account
Last 4 of social
3
You are restarting a customer who has had non-payment disconnect within 30 days. What are your options?
$50 payment and Automatic Payments(EZpay)
Credit check
Start a new order in XOE
$100 deposit
4
Dead Air is considered Hold Time.
True
False
5
What is not a reason to send out a technician?
Installing XH
Customer asks for tech because ATT always did install at other locations
More than 3 pieces of equipment
Location has never had our services
6
Prep Time is 15 minutes.
False
True
7
Where can CMT, TCM, and NFL RedZone be found?
Preferred
On the TV
More Sports/Sports Package
Extra
8
We can use customer's existing wireless security equipment when adding XH.
False
True
9
If customer cannot receive a text or email for consent, the next step should be a supervisor override.
False
True
10
What program do you use to follow your schedule?
MySource
Aspect
ESS
BAM!
11
Thelma has our Extra TV service and wants Mobile. What should you sell her?
Samsung Galaxy
Nothing
Internet(and Mobile!)
Iphone SE
12
Where do you go to place a Mobile order?
In store
XM360
ACSR
XOE
13
Mobile customers do not have to pay an ETF on core services(i.e. internet) as long as they keep their Mobile service.
False
True
14
We can send a customer their account number through text or email.
True
False
15
What is ACW?
Answering Call Warmup
Air Control Wing
After Call Work
All Calls Wait
16
All Iphones are eligible for BYOD.
False
True
