stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Hospitality industry Flashcards | StudBud
Explore
/
Hospitality industry
Hospitality industry
20 terms
·
StudBud Administration
·
404 plays
A #Hospitality quiz on the industry itself
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
Which of the following are departments in a hospitality establishment?
Security and accommodation
Housekeeping and gaming
Casinos and hotels
Food manufacture and retail
2
Which of the following is an industry accreditation system related to hospitality?
Quality assurance system
Star rating system
Ecotourism
Food Act 2003
3
Which allied industry is represented here?
Wine production
Recreation
Entertainment
Retail
4
Which if the following is a current issue affecting the Australian hospitality industry?
Economic recession
Extreme weather events
Low customer expectations
Lack of technology
5
The primary role of which department is to administer reservations and the reception section.
Front office
Accounts and finance
Sales and marketing
Food and beverage
6
Ethical behaviours are those that are
permitted by law
morally right
hygienic and safe
enforced by law
7
Which type of employment has irregular hours that are not guaranteed?
Contract
Part-time
Full-time
Casual
8
In hospitality MICE refers to
Meetings, incentives, conferences and events
Men, infants, children and elderly
Meetings, internet, clubs and events
Meetings, initiatives, conferences and events
9
A guide that sets out the expectations for workers is called a...
Code of conduct
Quality assurance system
Compliance certificate
Occupational licence
10
In which department of a hospitality establishment does this individual work?
Housekeeping
Food and beverage
Food production
Maintenance
11
Identify the sectors within the hospitality industry.
Kitchen and gaming
Clubs and recreation
Retail and wine production
Accommodation and hotels
12
Which hospitality sector is depicted by these images?
Casinos
Holiday parks and resorts
Clubs
Restaurants, cafes and catering
13
Identify a job role from the food and beverage department.
Bar tender
Room attendant
Sous chef
Porter
14
Which of the following are allied industries of the hospitality industry?
Hotels and entertainment
Accommodation and retail
Recreation and entertainment
Security and front office
15
Which of the following is an advantage of good customer service?
Poor staff training
Customer loyalty
Customer complaints
High staff turnover
16
Which piece of legislation protects the personal information of individuals?
Food Safety Standards Code
Privacy Act 1988
Food Regulation 2010
Australian Consumer Law
17
A career move where a worker gains experience in different aspects of a hospitality business is
illegal
unadvised
vertical
horizontal
18
Which type of question is easy to answer, but doesn't allow respondent to explain their answer?
Open
Closed
Rhetorical
Reflective
19
A current trend in hospitality products and services is...
High penalty rates
Bathroom sharing
Poor service
Adventure holidays
20
Which hospitality sector provides gaming machines and table games?
Holiday parks
Clubs
Hotels
Casinos
