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Practice Mangement Final Quiz
Practice Mangement Final Quiz
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Answers
1
A contract creates an obligation between 2 or more parties and anyone can enter into a contract.
True
False
2
The VCPR begins when a client is put in an exam room with their pet.
True
False
3
Indifference in customer service can lead to?
All of the above
70% of clients leaving the clinic
Increase is staff moral
Decrease in law suits
4
Neglect is any act which permits pain and suffering of an animal.
False
True
5
Items you have on hand not used immediately are called?
Overstock
Stock out
Turnover
Trash
6
Breed, age, species, coloration, and sexual status are called?
Facebook
Vitals
Signalment
Client information
7
To help reduce abandonment of a patient if your clinic:
Give the owner a detailed TX plan
Have a variety of payment options available
Take a 5% deposit upfront
Red and Blue
8
What does NAVTA stand for?
North American Veterinary Technician Association
North American Veterinary Technicians in America
National Administration of Veterinary Technicians of America
National Association of Veterinary Technicians in America
9
Which of the following are reasons a client fails to pay a bill?
All of the above
Inability to pay
Unwilling
Negligence
10
When owning a wild animal, one must be aware that
Ownership is not lost if the animal escapes
The owner has fewer rights and higher civil liability
Leash laws are not required
Injured parties must prove negligence in restraint and maintenance
11
An advantage of having one person in charge of inventory is
Prevents over ordering
No answer is correct
Both Red and Blue are correct
Decreases mistakes
12
Veterinarians cannot be found negligent/guilty of malpractice because of a vet techs actions.
True
False
13
You need to place a secondary container label on a bottle and need advice. Who do you contact?
OSHA
USDA
EPA
DEA
14
When establishing proper fees for products, consider
Shipping fees
Red and blue answers
Staff wages to fill, package, and disperse
Clinic location
Yellow and green answers
Time involved with procedure
15
What are sales?
Where business expense exceeds income
Income received from inventory
Excess dollars left over after expenses are paid
Income accrued from selling goods and services over time
16
Where are sharp objects disposed of?
Bio-hazardous sharps container
Toilet
Trash
Bio-hazardous bag
17
Who can issue an APHIS 7001 form?
A veterinarian with a DEA license
Owner and Patient
USDA accredited veterinarian
DVM and witnessing RVT
18
Which organization/agency established veterinary technician specialties?
AAVMA
CACVT
NAVTA
AVMA
19
One of the main reasons inventory management is so important is
Extra inventory must always be kept in the back
Most items kept in inventory have a slim profit margin
Inventory is a significant expense for a practice
Inventory accounts for most of the practice revenue
20
To reduce abandonment, all the following should be done except?
All of the above
Ask the client to deposit 5% upfront
Give the owner a detailed treatment plan with estimate
Have alternative payment options available
21
Customers are looking for good feelings and solutions to problems.
True
False
22
What is revenue?
Excess dollars left over after expenses are paid
None of the above
Where expenses exceed income
Income received from business activities like the sale of goods/investments
23
You are unsure if a drug is a controlled substance and need help? Who do you ask?
EPA
DEA
OSHA
USDA
24
Of the following which is not a reason to inactivate a client's file
All of these are good reason
Client does not pay bill
Patient dies
Client and patient move away
25
Which organization/agency accredits vet techs in the US?
ACCSC
CVMA
AVMA
NAVTA
26
What does PPE stand for?
Protective Personal Equipment
Personal Possessive Equipment
Personal Protective Equipment
Peoples Protective Equipment
27
Any substance which may affect a person's health, pollute, or cause injury/death is called.
Sharps
SDS
Virus
HAZMAT
28
A satisfied client will tell 4 to 5 people, while an unhappy client will tell at least 8 to 10.
False
True
29
Which US veterinary school awards a VMD rather than a DVM?
Colorado State University
University of Pennsylvania
Texas A&M University
Tufts University
30
Inventory turnover is calculated by the cost of goods divided by average inventory.
False
True
31
You have questions about HAZMAT items. Who do you call?
USDA
OSHA
DEA
EPA
32
What is the average mark-up on a product sold in a clinic?
2-2.5 times
5.5 times
20 times
10 times
33
Having plants and an aquarium in the waiting area would be
An allergen
Empathy
A smelly idea
A tangible
34
Feeling of understanding is called?
Empathy
Apathy
Reliabilty
Tangible
35
You need to train a new employee on "Right To Know" of potential dangers in a clinic. Who do you get advice from?
USDA
DEA
OSHA
EPA
36
Who owns the hospital medical records?
Clinic/hospital
The state
Patient
Patient
37
Most states require vet techs to attend CE lectures to maintain registration/certifiction.
True
False
38
What percent of a clinic's budget should be allocated to marketing?
25%
1%
10-12%
2-3%
39
Which of the following is NOT a VTS?
Clinical Pathology
Anesthesia and Analgesia
Diagnostic Imaging
Food Production Medicine
40
Complaints against clinics are usually caused by
Fees
Ineffective communication
Medical mistakes
Long wait times
41
A Coggins test is testing for what disease?
Equine Infectious Anemia
Rabies
Equine Influenza Virus
Encephalitis
42
All states regulate the practice of vet medicine, but not all state regulate vet techs.
False
True
43
All the following are proper non-verbal communication skills except
Quiet, comfortable room for euthanasia
Maintain personal space from client
Slumped posture
Clean, pressed scrubs
44
Veterinary Practice Act sets standards for who can practice vet technology and promotes health, safety, and welfare.
True
False
45
When correcting a mistake on a medical record
Scribble out the mistake
Use white out
Put a red X on the mistake and initial
Put a line through it, write the correction, and initial
46
How often should computer files be backed up?
Every day
Every 3 days
Every 3 months
Every week
47
Of the following vaccinations, which is required by law?
Bordetella
DHLPPC
FELV
Rabies
48
Immediate vet supervision of a tech means?
The tech is watching the vet perform the procedure
The vet is within direct eyesight and hearing range
The vet is not on the premises but can be reached by phone
The vet is on the premises and is readily available
49
Excess dollars left over after expenses are paid is profit.
True
False
50
The only goal of the vet clinic is to provide excellent client service.
False
True
51
Of the three levels of customer service, what is the most common?
Rude
Indifference
Hospitable
Confidence
52
You are unsure about the SDS of a chemical, which agency do you contact?
USDA
DEA
OSHA
EPA
53
The "Good Samaritan Act" includes all of the following except.
The animal may not be euthanized unless the owner can be found
Treatment must be rendered at the scene of the emergency
A tech is not held liable for damages if they render aid to an animal
Liability can occur only when gross negligence can be proven
54
The driver of a car that hits a dog is not liable for injuries but does need to stop by law.
False
True
55
Abandonment is to give up with the intent of claiming the animal in the future.
False
True
56
What are the 4 P's of marketing?
Promotion, Price, Product, Place
Promotion, Place, Product, Power
Price, Profit, Pickles, Promotion
Place, Product, Powerade, Peanut butter
57
If you suspect animal abuse is happening to one of your patients, you must report it to the authorities.
True
False
58
A Veterinary Technologist has a 2 year degree
False
True
59
What is OSHA responsible for overseeing at a clinic?
Protecting the environment
Employee saftey
Infection control
Controlled substances
60
How is your attitude reflected to clients?
Facial expression
Tone of voice
All of the above
Posture
61
Animals used in research facilities and teaching institutions are registered by which government agency?
USDA
HSUA
ACCSC
AVMA
62
Routine dental procedures should be performed by the vet tech
True
False
63
The filling fee is a charge for the time it takes to count pills, make a label, package the vial, and give instructions.
True
False
64
The designation of VTS is awarded by what type of organization?
An academy
A board
A college
A society
65
OSHA stands for?
Occupational Safety and Health Agency
Occupational Show Horse Academy
Occupational Safety and Health Administration
Occupational and Safety Handling Administration
66
What can a vet tech NOT do?
Diagnose
Take radiographs
Run lab work
Monitor anesthesia
67
To improve marketability, a clinic needs to
A clear, easy to read sign from the road
Be mappable
Have adequate lighting
All of the above
68
Which of the following helps increase the average client transaction?
Veterinarians not suggesting diagnostic work ups
Lack of team member training
All of the above
Travel sheets
69
What is the definition of reorder point?
How much inventory you go through in a month
How much inventory you go through in a year
When a vendor has you reorder on a weekly schedule
The appropriate point when a product should be replenished
70
What percent of a tech's success comes from their people skills?
30%
1%
90%
60%
71
How does a clinic make a profit?
Create and maintain a budget
All of the above
Increase sales
Decrease overhead
72
A client brings a dog to an exam and the vet notices a dental is needed. To avoid price shock, you give the owner what?
A valium
An estimate
A cocktail
A bill
73
Which of the following does NOT help limit malpractice suits?
Watch your behavior and attitude
Keep precise medical records
Limit the use of consent forms
Practice quality medicine
74
Time is money and therefore the vet should do all procedures including nail trims and anal glands.
False
True
75
When is National Veterinary Technician week?
The third week of October
Mardi Gras
April Fools Day
The first week of September
76
Veterinary medical records are the property of the pet owner.
True
False
77
What percent of the client's impression is established in the first 3 minutes?
60%
10%
100%
30%
78
Average inventory is calculated by adding beginning inventory by year end inventory, divided by 12.
True
False
79
You need to know how to dispose of infectious waste. Which agency do you call?
USDA
DEA
OSHA
EPA
80
When issuing a Heath Certificate, 3 copies are made. Copies are issued to all but
The client
The clinic the pet is treveling to
The state veterinarian the pet lives in
The vet clinic where it originated
81
To whom does a vet tech student apply to take the VTNE?
AAVSB
State Board of Veterinary Medicine
AVMA
AAVMA
82
How can a satisfied client base help your veterinary business?
All of the above
Improved staff moral
Decreased staff turnover
Increased referrals
83
What does AVMA stand for?
American Veterinary Medical Agency
Animal Veterinary Medical Agency
American Vehicle Motorcross Association
American Veterinary Medical Association
84
Inventory investment should not exceed 12-15% of gross revenue.
False
True
85
Engaging in acts of cruelty by a vet or vet tech can result in disciplinary actions by their governing agency.
False
True
86
Vet Supply Warehouses produce drugs that they sell directly to clinics.
True
False
87
A stressed-out client will show what types of body language?
Clenched fists
All of the above
Folded arms
Playing with fingers
88
You notice a whole bottle of Ketamine is missing. What agency do you get advice from?
DEA
OSHA
USDA
EPA
89
The conduct and qualities that characterize a profession are known as?
Public relations
Professionalism
Teamwork
Morals
90
When a patient dies their medical record is inactivated and immediately destroyed.
True
False
91
The most common form of pet insurance is indemnity insurance.
False
True
92
What is the goal of the EPA?
Employee safety
Infection and environmental control
Tracking controlled substances
Labeling secondary containers
93
What is the purpose of marketing?
All of the above
To attract new employees
To generate new business
To attract new clients
94
What is NOT a requirement for a horse to travel out of state?
Current Coggins test results
All are required to travel out of state
Health certificate
Brand inspection papers
95
A leader that provides feedback, recognition and open communication is known as a/an.
Directive leader
Responsible leader
Indirect leader
Supportive leader
96
Which of the following is a vet tech allowed to do.
Diagnose
Perform surgery
Prescribe
None of these
97
When traveling with a pet as extra baggage, what is not necessary?
Rabies certificate
Health certificate
Letter of acclimation
Proof the the animal is neutered
