Office practices UNIT 2 test

What should always be done before euthanasia

Overall decrease in job satisfaction

Average person changes careers every?

What is a learning organization Characterized by

Amount an owner must pay before the insurance company will offer compensation

What is true of external marketing

Five stages of grief

How much is annually lost to employee theft

Four stages of the business lifecycle

When you’re excepting to check you always get what

When should you start planning and saving for retirement

Depression may present as

How many years in advance should strategic plans be made

If we don’t go back to the first three stages win in decline what can happen

What can be used to anticipate and manage the symptoms of compassion fatigue

Burn out can occur in any?

Clients with what visit the vet office more than those without it

Skills from positive attitude and work ethic

Most important component of a message

What type of marketing is designing a logo, letterhead, signage

Amount owner pays monthly or annually to obtain insurance for his or hers pet

For debt collection practice mandates that

What does a gap analysis help us do

If you were speaking to a client and they have their arms crossed they are most likely what

What are some things that can make a practice unique?

What can be found on the clinics website

Compassion fatigue only occurs in industries where people are?

The wellness plan is for

If you’re going to post an owners pet What do you need

Career planning is an?

Benefits of a pet

How do you answer the phone when someone ask you to hold a check

What does normalize mean when referring to compassion fatigue and suicide

Which two things must be present for someone to experience compassion fatigue

Which season is where burnout, depression, compassion fatigue is highest

What is the largest expense in the practice

When should MVV be developed during your business lifecycle

SWOT

Defined as the money owed to the veterinary practice for services rendered or product sold

Client education needs to be in many different forms which are

STS

What do you say to a client about euthanasia

Unique stressors in vet med?

People do work because of money

What is part of the formulation phase of strategic planning

If the client wishes to see the peg after death you have to do it

What are types of marketing that should happen without thought

Number or percentage of client who accept recommendations made by team

Four phases of strategic planning

Insurance allows clients to what

Sending copies of lab results are considered what type of marketing

The process of affecting the visibility of a webpage and search results?

What percent is usually treated when seeking help with depression?

Examples of unintentional marketing

Skills from hobbies, jobs and sports ?

What should you do when you call a client about an outstanding debt