BTLC 1080 Combined 5-9

Basic rule is "Keep it_____"

Emotional symptoms of stress include:

Primary Dimensions are not difficult to change.

Education, religion, and economic class are part of the:

______ exemption from penalties, payments or legal requirements, granted by authorities or statutes.

Common reactions after a critical incident include feelings of loneliness and sadness.

_________ _______when a culture organizes its members into small groups.

Avoid saying DO YOU WANT and instead use:

To be counscious of yourself as a whole and complete person, living life as fully as possible is considered_____.

Telecommunicator stress is the same as responder stress.

How many exemptions does FOIA have?

The most important unit of social organization.

_______ is a group identity based on cultural traditions and rituals, ancestry, and heritage, and/or religious beliefs.

Communication tapes and printouts should be retained for at least:

Trend____ is where individuals began to celebrate their differences instead of compromising their uniqueness to fit in

_______ means legal responsibility for one's act or omissions.

Three general categories of pre-alerts are:

TPIA stands for:

How many hours of continuing education does a telecommunicator need every two years?

The Cultural Perspective is less visible.

_____ liability addresses wrongdoing against society as a whole.

QI stands for:

_________ is defined as the quality of being the same in quantity, value, or status.

This refers to responsibility for debts or wrongdoing against another private party.

The C in A.C.T stands for:

Age, gender, and ethnicity are examples of ______ dimensions.

_____ is the heart of ethics and ethical decision-making.

24-hour clock is also known as:

In the work setting, management status, union affiliation, work location, seniority, are all examples of ____ dimensions

_____ is the body's responses to changes that create taxing demands.

Breach of computer security falls under Texas Penal Code Chapter ____.

Standards of conduct for telecommunicators can be found under _______.

Texas Governor Code __________ includes Standards of Conduct and State Agency Ethics Policy.

_________ is defined as the quality of having an unbiased disposition.

Standard descriptions are given:

Voice clipping is a common radio error.

FOIA stands for:

Trend 3 deals with:

________belief that racial group is naturally superior to another.

1) The Six Pillars of Character are:

QA stands for:

A civil wrong or wrongful act is known as a _______.

Phonetic alphabet: S stands for

Phonetic Alphabet: A stands for

Trend 2 deals with:

There are ___ powerful trends highlighting diversity in twenty-first century society.

_______ is the personally held beliefs about one’s own conduct as a professional.

The four elements required to establish Prima Facie are Duty, Breach, Cause of Action, _______.

Texas Penal Code ___________ deals with bribery.

Primary characteristics of diversity include age, gender, ethnicity, race, sexual orientation and physical ability.

______________ are the principles on which one’s judgments of right and wrong are based.

There are ___ layers of Diversity.

Behavioral symptoms include:

Who governs radio discipline?

8 PM in military time is:

We use the ______ alphabet.

The U.S. Census Bureau has reported that nearly _____ of Americans have a disability.

No-send policies are considered:

Which of the following is an example of The Workplace Perspective?

A typical misconception of ethics is that as long as it happens ___________ work environment, what I do does not matter.

Trend 1 deals with:

Does the decision violate any written laws, rules, or policies?

Which of the following is not an ethics check question?

The M in CYMBALS stands for:

Phonetic Alphabet: U stands for

It's okay to accept gifts as a state officer or employee.

Texas Government Code Chapter _____ – Unauthorized obtaining, use or disclosure of Criminal History Record Information.

Inclusion involves a sense of belonging; feeling respected and being valued for who you are.

A stressor.....

To be "liable" means you are not responsible for your actions.

Perjury/ Tampering with government record falls under Texas Penal Code _______.

Any event with a stressful impact sufficiently overwhelming the usual effective coping skills of an individual.

The three basic types of headsets include:

There are _____ affirmative links to a tort.

____judging other cultures by the standards of your own (assuming your culture to be the best).

The A in A.C.T stands for:

EAP stands for:

_______ a disciplined group of individuals who adhere to ethical standards.

Which of the following is an example of The Human Perspective?

The most common form of stress is known as:

Documenting reduces liability in the comm center.

The T in A.C.T stands for:

Critical incident stress affects up to ___ of all emergency service workers.

Physical symptoms of stress include:

What does the C in CYMBALS stand for?

Texas Penal Code ____________ deals with abuse of official capacity.

A membership that can include people of different races, religions, and cultures, such as U.S. citizens.

Broadcast letters and numbers in groups of:

Your level of autonomy, empowerment, and decision making authority are all a part of the:

A way to rank people in order of status.

Does the decision or action sound right?

There is no more fundamental ethical value than ____________.

TPIA restricts public access.

Employee evaluations help reduce liability.

_________ is the mix of ethnic groups, languages, and cultures that co-exist within society.

Phonetic Alphabet: F stands for

Physical abilities and sexual orientation are part of the:

How will the decision look when exposed to "light of day" or public scrutiny?

CISM stands for:

Australia has replaced Latin America (including Mexico) as the biggest source of new immigrants to the U.S.