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Epic Theatres Ocala Quiz! Flashcards | StudBud
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Epic Theatres Ocala Quiz!
Epic Theatres Ocala Quiz!
42 terms
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#trivia #movies #business
Flashcards
42 cards
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Practice quiz
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Questions
42
Answers
1
How long does a refund by CARD take to process?
It is instant
It depends on the customer’s bank, but usually up to 3 days
Up to a week
1 day
2
It is okay to clock in a bit early before your shift, ONLY if authorized by a manager.
True
False
3
Does the bar serve mixed drinks? (Ex. Shirley Temple, Margarita)
Not anymore
Yes
4
What age is considered “child” on tickets?
Anyone under 17
1 - 11
2 - 12
Anyone under 18
5
How often should door/usher do bathroom checks?
Every hour
Every ten minutes
Every five minutes
Every half hour
6
What are some common questions you will receive over the phone at Epic?
“What movies are showing today?”
“Can I get tickets over the phone with you?”
“Are you guys open?”
“Do you have (promo item) in stock?”
7
Epic does NOT take American Express.
False
True
8
Epic Theaters has just opened for the day. It is 10:30am. Someone wants to use a $100 bill at box. What should you do?
Send them to bar to have it broken after radioing a manager
Ask if they can use a card, or if they have smaller bills
Give them their change entirely in pennies out of spite
Take the $100 for the transaction and give them $5 and $1 bills
9
Order the usher tasks correctly.
Get large trash, wipe, sweep, mop if needed
Mop if needed, sweep, wipe, get large trash
Sweep, wipe, get large trash, mop if needed
Wipe, sweep, get large trash, mop if needed
10
Which email should you use for inquiries about the schedule or time off?
[email protected]
The email on the public website
Directly email a manager
[email protected]
11
Are undershirts allowed? (Ex: wearing a collared shirt under your work shirt)
Yes, only if they are black
Yes, only if they are white
Yes
No
12
At the bar, is it ok if a customer shows you a photo of their ID before purchasing alcohol?
Yes, if the photo is clear
Yes, if they are buying for multiple people
No. It must be the physical ID
Yes, if the ID is NOT expired
13
Valerie is the General Manager.
False
True
14
Where can you find the mops?
In the storage closet
In the back room
In the candy closet
In the janitor’s closet
15
ALL the seats recline.
False
True
16
Where should food and drinks be kept?
In the back
Under your station
At the bar
At your station
17
Which popcorns get free refills?
Jumbo yellow tub
Promo items (for the same day of purchase only)
None
Large red bag (only once)
18
Promo items (special popcorn tubs/cups for specific movies) are LESS expensive than normal items.
False
True
19
Are icees refillable for customers?
In any cup, yes
No, they must purchase a new one
Yes, they are the same as large and jumbo sodas
If they have their own cup, they are free
20
It is okay for customers to bring in their Stanley cups to the theater.
False
True
21
Senior age is 55+
True
False
22
You don’t have to get between the seat cushions when ushering.
True
False
23
When should vouchers be given?
After power outages, or any large issue out of the staff’s control
With every refund
Whenever a manager says so
Whenever a staff member deems it necessary
24
Which side of the ticket does the door person put into the bag?
Left side (larger part)
Right side (smaller part)
25
What should the bartender pour down the beer grates during their shift?
Cold water
Soapy water
Just got water
A mix of white vinegar and hot water
26
How far in advance should a request off be sent?
Two weeks
3 days
One month
1 week
27
Customers may enter the theater before/while the ushers clean it.
False
True
28
How many free tickets do workers get every week?
3
2, but you can build them up if you don’t use them
ONLY 2
1
29
What should you put the soda nozzles in at the end of your concessions shift?
Soapy water
Soda water, found beneath the sprite tab
Sprite
Vinegar
30
Kids packs and small popcorns are the same price: $9
False
True
31
Which staff members can do refunds?
General Managers
Gray shirts
Shift managers
Red shirts
32
What should you use to clean the soda tubes in the BIB room?
White vinegar
Soda water
Water
Warm soapy water
33
How much is a large popcorn (red bag)?
$9
$10.50
$11
$10
34
What is a common Box Office task during downtime?
Stock napkins
Make kids packs
Talk to the bartender
Label promo items
35
Is “theater hopping” grounds to be kicked out? (Ex, buying tickets for one movie but sneaking into a different one)
Yes, without a refund
No, but the customer will be escorted to the proper theater
36
Where is the toilet paper kept?
Women’s bathroom
Men’s bathroom
Candy closet
Storage closet
37
How often do minors take their breaks, and for how long?
Every 3 hours, for 20 mins
Every 8 hours, for 1 hour
Every 4 hours, for 30 mins
Every 5 hours, for 20 mins
38
Gloves are to be worn at stand ALWAYS.
True
False
39
How do you pour beer to prevent an excess of foam at the top, while also not wasting the product?
Swirl the cup around like a tornado
Pour the beer straight into the cup, stopping periodically to dump it out
Angle the cup towards the back, then slowly tip it straight
Angle the cup towards the back, and let the foam spill out
40
Is popcorn free to employees?
Yes, in the worker’s own container
No
Yes, in share baskets
Yes, in the paper napkins
41
When it is slow, you should ask a manager to give you tasks.
True
False
42
What is the “Rated R Policy” at Epic Theatres?
Under 17 must have a parent, any age admitted
Anyone can see it with a parent
17+ can see it alone, 12-16 must have a parent, no entry if under 12
Anyone can see it
