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Fall PHT exam review Flashcards | StudBud
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Fall PHT exam review
Fall PHT exam review
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A exam review for PHT
Flashcards
33 cards
F
Practice quiz
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Host live
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Questions
33
Answers
1
The process in the hospitality industry in which the economics of nations are connected is
Recession
Globalization
Political conditions
Expansion
2
Which represents the quality of a good leader?
Tells people what to do
punishes appropriately
shares sucess
puts people in their place
3
What do you need to apply for a job?
A resume, a reference, and a application
A reference and a Resume
A job application
nothing
4
Front of the house staff is responsible for seating guests, selling food, and serving customers
False
True
5
In order to choose the right career for you, you must know your...
Values
All of these
interests and preferences
Aptitudes and abilities
6
To properly store foods, refrigerators should be kept at temperatures at or below ____
58 degrees
20 degrees
41 degrees
5 degrees
7
Safe holding of hot foods requires foods be kept above ___ degrees after cooking
41
135
85
120
8
When customers call it is not important to make a good impression because they can't see you.
True
False
9
Hospitality is important to the economy because it provides many jobs and trillions of dollars
True
False
10
The process of learning from a skilled professional, like a chef, is called
distance learning
apprenticeship
internship
tech prep
11
Supervised on the job training that students do before going to work in the industry is called
Entry level job
Internship
Career ladder
Correspondence course
12
When filling out a job application
Check you filled in all the information and is correct
Leave out info you don't want them to know
Use your fav pen
Skip questions you don't know the answer to
13
Quality service is key to both establishing and maintaining a successful business
False
True
14
Using good manners
will earn you positive attention and respect
Shows respect to others
all of these
makes a good first impression
15
Proper behavior in social or business settings is called
etiquette
adaptablity
self-motivation
leadership
16
One of the main rules to prevent cross contamination is to
cool down hot foods slowly
keep raw meet away from cooked food
place raw meat on the same surface cooked food
store raw meet with cooked foods
17
An example of positive communication in teamwork is
collaborating
Threatening
judging
arguing
18
Managing your time well involves creating good study habits and being organized - which helps?
Checking you have your supplies the night before
all of these
Preparing things night before
Study daily to avoid cramming
19
Which of the following best defines customer service
Total customer experience
someone who purchases produces or services
act or manner of service food and drink
All positive moments experiences between you and customers
20
The key to resolving customer complaints is
Emphasize that others have had similar complaints
make sure the customer knows you are right
Blame someone else
Ensure the customer is satsitifed
21
Post secondary education includes...
Community college
University
All of these
professional career or trade schools
22
What is "back of the house"
The waiting area
children's play area
Area customers normally don't see
Where customers eat
23
The ability to get work done without being constantly reminded is
Interview
Initative
Negotiation
Body language
24
When you are filling out an application what is the one thing you do not do?
Leave things blank you don't want to answer
Be Honest
Fill it out completely
Check for spelling errors
25
What technology must mangers understand to expand their business?
Development of electricty
Websites and internet
automobiles
airplanes
26
Bacteria can grow in food under what conditions?
Luck
It can never grow
Lack of proper care
Water
27
A reference is
Someone who will give a recommendation that's not family
Someone that does not like you and is not family
Someone that does not like you and is family
A good friend that'll talk you up
28
A reference can give their recommendation by
Writing a letter
Providing information over the phone
All of these
Filling out an online form
29
When dressing for an interview
Focus on comfort
Dress neatly and professionally
Wear your favorite clothing
Chew gum and wear perfume to smell nice
30
Using your time wisely and effectively helps you
Balance when you want and need to do
Causes you to miss deadlines
Causes you to be unproductive at work/school
Have less time with friends
31
Stagecoaches, railroads, and commercial airlines were responsible for what?
A rise in flying
Growth of the hospitality industry
rise in resturants
Decline in hotels
32
Studying characteristics like age, income, and ethic origin in a area is called...
Demographic Trends
Economic conditions
lifestyle trends
social trends
33
What are the 3 types of contaminates
Parasite, virus, bacteria
Chemical, physical, biological
Physical, parasite, bacteria
Pathogen, bacteria, contaminate
