The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

examples of voluntary termination may include

retirement, resignation, redundancy

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

the ending of employment of an employee

which of the following is not a characteristic of a service business

inputs are usually more physical

3 types of performance related pay are:

pay increases, bonuses and commissions

percentage of market share is calculated by

dividing a business sales by total industry sales

management by objectives involves

setting objectives for employees-align with overall goals

net profit figures is best described as

what remains when expenses are deducted from revenue

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

one advantage of investment in training is:

benefits the business by improving the skills of employees

manipulation can be best described as

devious influence over someone to get them to do what u want

on the job training is

learning skills for your job, whilst working

Exporting is a strategy that:

more accessible to all business due to emergence of internet

number of sales measures

number of output sold by a business

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

high risk strategies are likely to not result in

individuals feeling supported in their opinion

which of the following is an example of poor termination practice

providing employee with email of termination with no reason

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VCE Business Management - 2017

100 termsStudBud Administration46 plays

Unit 3 and 4

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Questions 100

Answers

1
software that controls manufacturing processes is
computer aided manufacturing
computer integrated manufacturing
robotics
computer aided design
2
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
smart, measurable, always, relevant, time
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
3
which of the following is not an example of a tangible good
clothing
bread
car
phone service
4
Business facing financial stress with possibility of job cuts. which style suits best?
participative
laissez-faire
autocratic
persuasive
5
examples of voluntary termination may include
resignation, dismissal, retirement
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
retirement, retrenchment, dismissal
6
involves series of checks throughout production to ensure output meets predetermined standards
lean management
total quality management
quality control
quality assurance
7
What statement best suits laissez-faire management style
manager consults with employees before making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
8
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Rates of staff absenteeism
Level of staff turnover
Level of wastage
Percentage of market share
9
which of the following is a stakeholder from the external environment
trade unions
management
directors
shareholders
10
output of a service business is tangible
false
true
11
the unfreeze sage of Lewin's 3 step model may include
evaluating the effectiveness of the implemented change
providing training
empowering action
accepting the need for change
12
termination is
the ending of employment of an employee
quitting the job
dismissing an employee as not enough work to pay them
employee decides to no longer be part of the labour force
13
which of the following is not a characteristic of a service business
produces an intangible output
is performed
is more likely to have differences in how output is received
inputs are usually more physical
14
3 types of performance related pay are:
bonuses, share plans and gain sharing
pay increases, bonuses and commissions
pay increases, bonuses and career advancement
pay increases, commissions and a day off
15
which strategy is particularly great for marketing on product label
total quality management
quality assurance
quality control
lean management
16
a type of business structure that has 'pty ltd' in it's name
private limited company
public listed company
sole trader
trust
17
which of the following is a characteristic of a manufacturing business
is performed
process/production occurs simultaneously to consumer buy
produces services
produces tangibles
18
Which KPI is relevant to a manager being concerned about employee wellbeing
Rates of staff absenteeism
Number of workplace accidents
Net profit
Number of customer complaints
19
a sole trader business has unlimited liability
false
true
20
what is one responsibility of employers regarding workplace relations
setting the minimum wage
represent employees to create an award agreement together
good faith bargaining
lean management principles
21
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
implement change
improve operations
increase profit
improve motivation
22
percentage of market share is calculated by
multiplying expenses by revenue
subtracting a business total sales from industry sales
dividing a business sales by total industry sales
dividing total profits by total expenses
23
management by objectives involves
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
establishing the mission and vision statement
deciding on strategies to achieve business objectives
24
real corporate culture can be seen in
behaviour
policies
objectives
slogans
25
which of these is not a type of waste identified by lean management
excess inventory
overproduction
conveyer belts
excess motion
26
net profit figures is best described as
the total products a business has sold
a business total revenue
what remains when expenses are deducted from revenue
a business total sales
27
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
customers are dissatisfied with the product
staff are unhappy and leaving the organisation
28
which of the following is not part of the workplace relations external environment
trade unions
fair work commission
employees
employer associations
29
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Lawrence & Nohria
Lawrence & Nohria and Lewin
Lawrence & Nohria and Locke & Latham
Maslow and Locke & Latham
30
which is a disadvantage of off the job training
employees are familiar with environment
more expensive with fees
professional help
costs less
31
'the big issue magazine' is an example of
private limited company
public listed company
social enterprise
government business enterprise
32
one advantage of investment in training is:
takes employees away from their usual activities at time
benefits the business by improving the skills of employees
time consuming
employee might leave the business after training investment
33
manipulation can be best described as
forcefully attacking someone you don't like
devious influence over someone to get them to do what u want
bullying individuals
providing support to employees
34
on the job training is
learning skills for your job, whilst working
sending employees to a specialised training institution
monitor the performance of employees
off the job training
35
which is not a management skill
forecasting
planning
communicating
delegating
36
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
Include no unlawful terms.
37
change affects stakeholders that are internal to the business only
false
true
38
Exporting is a strategy that:
is only available to medium and large businesses.
more accessible to all business due to emergence of internet
involves buying goods and services from foreign businesses.
is only profitable when the value of the aus dollar is high
39
at CUB, raw materials that are used in the transformation process include
conveyor belts
bottle beer
wheat
computers
40
An advantage of compute aided design is
requires ongoing training
up front costs
encourages creativity
41
number of sales measures
number of employees
number of output sold by a business
number of input bought
number of days staff are absent
42
positive of dismissal, for the business is
disrupted work teams
cost & time of recruitment and selection to replace position
opportunity for more skilled and productive worker to join
loss of productivity whilst waiting for replacement
43
management skills are used to
increase productivity
all of the above
increase profits
increase market share
44
high risk strategies are likely to not result in
individuals feeling tricked
individuals feeling supported in their opinion
greater long term resistance to change
individuals submitting, but becoming resentful
45
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
46
a business that is owned by a minimum of two and maximum of 50 is
sole trader
public listed company
partnership
social enterprise
47
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
48
what management style only TELLS staff what decisions have been made, with no input or reason
persuasive
autocratic
participative
consultative
49
Workplace relations is a key responsibility of which functional area of the business
finance
marketing
operations
human resource management
50
which of the following is an example of poor termination practice
providing employee with notice of termination
providing employee with exit interview
providing employee with email of termination with no reason
providing employee with reasons for termination
51
__ is the ability of a business to develop strategies for a competitive edge
delegating
competitors
leadership
competitive advantage
52
Organisational inertia is
enthusiastic response from employees to a proposed change
enthusiastic response from management to a proposed change
unenthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
53
Kurt Lewin developed the 3 step model and which other theory
hierarchy of needs theory
four drives theory
force-field analysis theory
goal setting theory
54
the resources used in the process of production are
overput
input
output
underput
55
leadership is the process of
positively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
56
the operations manage area is responsible for
the marketing mix
installing and maintaining technology
managing the financial aspects of the business
production of the business output
57
employees should be supported and communicated with at which stage of the 3 step change model
unfreeze
change
all 3 steps
re-freeze
58
which of these is not an element of corporate culture
symbols
human resource management
rituals and celebrations
values and practices
59
Good workplace relations requires management to
remove employees who complain about their working conditions
allow employees to have whatever they request
provide fair wages & working conditions & recognise employee
workplace agreement is lowest cost option for the business
60
level of staff turnover:
indicates staff satisfaction
measures staff leaving the business for lunch
indicates how safe a workplace is
measures staff leaving the business who need to be replaced
61
which is not verbal communication
slouching
postcard
phone call
email
62
quality control involves use of a system so a business achieves set standards in production
false
true
63
The correct categories of Maslow's hierarchy of needs are..
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, actualisation
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
64
a similarity between quality control and quality assurance is
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both speed up the production process
both involve checking of product against standards
65
rate of staff absenteeism measures
number of staff leaving the business
number staff that neglect to turn up for work when scheduled
number of sick people in the workplace taking days off
number of staff retiring
66
Maslow's hierarchy includes how many categories of needs?
6
3
5
4
67
According to Porter, the most successful businesses implement:
the cost leadership strategy.
the differentiation approach.
the strategy that suits their business circumstances.
both strategies, to help maximise their chances of success.
68
the 5 steps of the planning process in order are:
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
define, analyse, develop, implement, monitor
eat, sleep, rave, repeat
69
which of the following includes 2 materials management strategies
lean management and quality control
just in time and forecasting
inventory control and automated production lines
just in time and CAM
70
A successful differentiation strategy requires:
all of the above.
an effective marketing campaign.
the business to manufacture a quality product.
ongoing investment in research, development and innovation.
71
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased productivity
increased costs associated with incentives
increased staff turnover
increased staff retention
72
which strategy best addresses objectives relating to the KPI of level of wastage
family day celebrations
expanding into overseas markets
review ways to recycle materials in the production process
training program for staff in retail sales
73
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
74
managers can gain trust and support through persuasion, what management style suits this
persuasive
autocratic
participative
laissez-faire
75
what is materials handling
planning materials
monitoring stock
physical handling of goods
minimising costs
76
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
maintenance costs
perform specialised tasks
increased speed of production
77
which of the following is not a learning organisation discipline
mental models
communication
systems thinking
personal mastery
78
the 3 levels of planning include
send, receive, feedback
internal, external, macro
high, medium, low
strategic, tactical, operational
79
management skills requires to manage change are
communication, delegation, planning
proactivity, leading, organisational inertia
leadership, academia, negativity
interpersonal, training and money
80
change always results in positive outcomes for stakeholders
false
true
81
increase in number of customer complaints can indicate
improvements in staff morale
increase in customer dissatisfaction
improvements in quality
increase in productivity
82
which of the following is not a commonly used technique for carrying out appraisals
comparison method
essay method
off the job training
critical incident method
83
four most common low risk strategies to overcome employee resistance are
communication, empowerment, bribes, incentives
empowerment, incentives, intimidation, support
communication, threat, empowerment, support
empowerment, support, communication, incentives
84
the process that a business go through to become a register company and separate legal entity
arbitration
globalisation
transformation
incorporation
85
___ is responsible for coordinating all activities from acquiring to terminating employees
human resource manager
sale and marketing manager
operations manager
employees manager
86
Lawrence and Nohria's 4 drives are:
achievement, training, motivation, defending
acquire, bond, comprehend, defend
money, learning, frienships, threats
fitting in, career, advancement, comprehending, money
87
personal mastery does not involve
scrutinising what the business does
developing competence and skills
looking objectively at one-self
developing the ability to focus energy
88
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
motivation, training, management styles
training, waste management, motivation
training, quality management, technology developments
89
growth in the rate of productivity indicates
the business is using resources less efficiently
the business has lost market share
the business is using more input to produce fewer output
the business is using resources more efficiently
90
which of the following is an appropriate strategy to respond to an increase customer complaints
quality management
re-deployment of resources
lean management
ignore them
91
Lock & Latham's motivation theory is based on
training and development
four drives
goal setting
career advancement
92
what is the main purpose of managing waste
assist quality
indicate staff satisfaction
assist operations and improve efficiency
reduce staff absenteeism
93
Which of the following is a non-financial motivational strategy?
gain sharing
commissions
support and sanction
share plans
94
The drive to comprehend includes
desire to own material goods, obtain status and power
the desire to satisfy one's curiosity and learn new skills
to remove threats to one's safety
the need to form relationships with others
95
360 degree feedback is an approach that is used within
all of the above
employee observation
management by objectives
employee self evaluation
96
what is the first step by HR Managers to negotiate workplace agreements
exercise care with wording of agreement
consult widely
be aware of all relevant awards and legal requirements
lodge agreement
97
which of the following are the 3 key principles of total quality management
continuous improvement, customer focus, employee empowerment
employee focus, customer empowerment, continuous improvement
improve employees, continuous customer, empowerment focus
quality control, quality assurance, quality circles
98
how many types of waste are identified by lean management
1
6
5
7
99
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
following change implementation.
prior to and following change implementation
prior to change being implemented
100
managers unite with staff to make decisions together, what style is this?
persuasive
autocratic
consultative
participative

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