delegation is good because...

motivate workers because they feel trusted

Profit sharing will only work when...

workers believe they can increase the business' profits

An advantage of democratic leadership

Workers feel involved and likely to be motivated

Giving staff extra payment if they meet/exceed goals

commission may lead to...

poor customer service (pushy sales)

Is when the worker has done many things wrong

giving people variety in what they do

paying people based on the sales they make

should bring fresh ideas to the business

not a benefit of internal recruitment

standard of applicants may be higher and more varied

Giving some freedom in work to make it more interesting

passing authority down the chain of command

Herzberg's motivators include...

challenge, enjoyment, recognition

the line of authority and communication

salary is different to wages because...

salary is fixed and not based on the hours worked

Is when the business can't afford the worker anymore

the drive to complete tasks on time

workers receive a share of profit, this makes them work more

the number of subordinates a manager has

Enlargement is bad because...

Workers may feel pressured and over-worked

A flat organisation will

Encourage team work and communication

worker may leave, resulting in the money invested lost

the manager responsible for subordinates

is in charge of monitoring and controlling workers

is less risky because the employee is known

Wide spans of control will lead to..

more freedom, trust and enrichment for workers

set up by workers to protect workers

Maslow's Hierarchy in order is...

Physical, safety, social, esteem, self-actualisation

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Hr for IGCSE Motivation to Training

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IGCSE HR Recruitment/Training: #CIE #chapter12 #9609 HR for IGCSE motivation to unions: HR Early chapters: #business IGCSE MOTIVATION: #business

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Questions 68

Answers

1
Shadowing and mentoring would be classed as
recruitment training
on the job training
off the job training
induction training
2
delegation is good because...
quality may drop
workers may feel overworked and stressed
workers may think the manager is being lazy
motivate workers because they feel trusted
3
Training while working is
dismissal
off the job
on the job
induction
4
a tall organisation will
be more organised and rigid
have a short chain of command
lead to less control over workers
have large spans of control
5
Profit sharing will only work when...
workers believe they can increase the business' profits
workers are paid on commission
workers are paid salaries
Workers believe they can't affect profits
6
wages
per hour
fixed per year
7
An advantage of democratic leadership
Quick decisions
Workers feel involved and likely to be motivated
Worker's ideas that aren't chosen may demotivate the workers
Workers may argue and fall out over decisions
8
Bonus and PRP is...
Giving staff extra payment if they fail to meet goals
Giving staff extra payment if they meet/exceed goals
Giving staff less pay if they meet/exceed goals
Giving staff cars, insurance and discounts
9
Promotion is a...
hygiene factor
social need
affiliation need
motivating factor
10
often more complex and detailed information is taught
on the job
off the job
induction
11
Fire escapes, IT log ins, company culture and basic rules
induction
off the job
on the job
12
commission may lead to...
drop in product quality
poor customer service (pushy sales)
lower sales
good customer service
13
motivated staff will...
miss deadlines
work hard to meet goals
avoid responsibility
leave the business
14
Dismissal
is a cost cutting exercise
Is when the worker has done many things wrong
Is when the worker has done many things right
Is the same as redundancy
15
Trade unions can call strikes
true
false
16
job rotation is
giving people variety in what they do
Giving workers more tasks
paying people based on the sales they make
Giving some freedom in work to make it more interesting
17
A design company is most likely to use..
Democratic
Laissez Faire
Autocratic
18
Commission is...
paying people based on the sales they make
Giving some freedom in work to make it more interesting
Giving workers more tasks and responsibility
giving people variety in what they do
19
coordinating
delegating
bring workers together
setting targets
measuring and evaluating
20
share ownership should help with
team work
staff loyalty
sole traders
output levels
21
external recruitment
is always worse
is less risky
is always better
should bring fresh ideas to the business
22
not a benefit of internal recruitment
It will be quicker to find an internal candidate
already know the company culture
standard of applicants may be higher and more varied
The person is already known, so less risky
23
job enrichment is
paying people based on the sales they make
Giving workers more tasks
Giving some freedom in work to make it more interesting
giving people variety in what they do
24
delegation is
not used in businesses
passing authority up the chain of command
shouting at workers
passing authority down the chain of command
25
The Army is most likely to use..
Laissez Faire
Autocratic
Democratic
26
organising
measuring and evaluating
setting targets
bring workers together
delegating
27
Herzberg's motivators include...
challenge, enjoyment, recognition
pay, holidays, benefits
28
Chain of command is
The levels of authority in a business
the manager responsible for subordinates
the line of authority and communication
the number of subordinates a manager has
29
salary is different to wages because...
it's not, it's the same
Salary motivates people, wages don't
salary is based on hours worked, wages are fixed
salary is fixed and not based on the hours worked
30
trade unions are set up by the business
True
False
31
Redundancy
Is when the business can't afford the worker anymore
is the same as unfair dismissal
is popular with workers
is when the worker has done many things wrong
32
Motivation is...
the art of motivating people
the same as leadership
the drive to complete tasks on time
giving people money to do things
33
External training away from the workplace is
on the job
dismissal
induction
off the job
34
Profit Share
giving workers shares in the business
workers receive a share of profit, this makes them work more
workers receive a share of profit, this makes them work less
Rotating jobs to stop boredom
35
Span of control is
the line of authority and communitcation
the number of subordinates a manager has
The levels of authority in a business
the manager responsible for subordinates
36
Enlargement is bad because...
Workers may feel trusted and responsible
Workers may feel motivated and happy
Workers may feel appreciated and challenged
Workers may feel pressured and over-worked
37
A flat organisation will
give small spans of control
be more expensive to run
Encourage team work and communication
give more chance of promotion
38
Gives employees real experiences and lessons using actual consumers or situations
induction
off the job
on the job
39
Negative of training
it won't help a workers self esteem
most workers don't like training
it's too cheap to be any benefit
worker may leave, resulting in the money invested lost
40
Line manager is
the line of authority and communitcation
the number of subordinates a manager has
the manager responsible for subordinates
The levels of authority in a business
41
A manager...
is in charge of monitoring and controlling workers
is not responsible for motivating workers
shouldn't delegate work
is in charge of demotivating and controlling workers
42
unfair dismissal
only affects ethnic minorities
employing more women
sacking a pregnant woman
is the same as redundancy
43
basic rules and health and safety training would be called...
induction
dismissal
on the job
off the job
44
Learning by doing would be closest match to...
induction
on the job
off the job
45
internal recruitment
is less risky because the employee is known
is always better
wider choice of applicants
is always worse
46
Wide spans of control will lead to..
more supervision
more freedom, trust and enrichment for workers
are less common in modern businesses
less stress on the line manager
47
The first step of recruitment
Interview
Job description
Shortlisting
Identify the need
48
trade unions are...
are designed to make profit
set up by government
set up by workers to hurt workers
set up by workers to protect workers
49
Maslow's Hierarchy in order is...
Safety, physical, social, esteem, self-actualisation
esteem, physical, safety, social, self-actualisation
Physical, safety, social, esteem, self-actualisation
Physical, social, esteem, self-actualisation
50
Undertaken at the start of a new job
on the job
off the job
induction
51
Laissez Faire
Is used in creative businesses
is used in the police
Is used in production lines
Is used with low skilled workers
52
Non-financial rewards may be better because...
They are more expensive
People only want money
Taylor said people are motivated by money
They are cheaper and lower costs
53
Teamwork...
Is suitable for all jobs and tasks
Helps with physical needs
Was the major conclusion of Taylor
May reduce productivity in the short term
54
training is...
motivational but cheap to do
motivational but often expensive
demotivational but cheap to do
demotivational but often expensive
55
Hierarchy is
the line of authority and communitcation
the number of subordinates a manager has
The levels of authority in a business
the manager responsible for subordinates
56
Autocratic leaders...
encourage 2 way communication
trust their workers and give them freedom
Rely on voting and feedback
Command and lead workers
57
controlling
delegating
setting targets
bring workers together
measuring and evaluating
58
Recruitment is
motivating workers to reach common goals
identifying the need and recruiting new workers
a list of the requirements needed from the candidate
strategically leading workers t gain a competitive advantage
59
Person specification is
strategically leading workers t gain a competitive advantage
identifying the need and recruiting new workers
motivating workers to reach common goals
a list of the requirements needed from the candidate
60
All workers are entitled to
regular slaps in the face
off the job training
a legal contract
a free lunch and snacks
61
Enrichment is...
making a job more interesting and giving some freedom
expensive
easy with all jobs
giving people different tasks
62
Going to a training room for training at the place of work would be
off the job
induction
on the job
63
A problem with Maslow is...
everyone is different and has different levels of need
He used both non-financial and financial rewards
it takes a detailed look at the variety of human needs
It gives suggestions of how to meet human's needs
64
Herzberg concluded...
praise, recognition and interest will motivate
Hygiene factors will always motivate
Motivators include pay, contracts and working hours
money will always motivate
65
effective communication is important because...
more mistakes and errors
lowers motivation
more cooperation and better business outcomes
better bants
66
Which doesn't belong?
leading
planning
organising
commanding
67
recruitment, motivation, training
roles of HR
roles of marketing
roles of production
roles of finance
68
Herzberg's hygiene factors include...
challenge, enjoyment, recognition
pay, holidays, benefits

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