What is communication skills?

Ability you use when giving and receiving different kinds of information.

Good communication skills include...

patience, well-mannered, professional and clear communication.

What are the 7C's of Effective Communication

Clear, concise, concrete, correct, complete, consideration and courtesy

Describe non-verbal communication skills

Transfer of information through body language, expression and gestures

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Communication Skills

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Answers

1
What is communication skills?
People's abilities to communicate with each other and work well together
Able to be flexible by adapting to any situation when it arises
Using interpersonal skills to coach and develop others.
Ability you use when giving and receiving different kinds of information.
2
Good communication skills include...
Making assumption and arguing
clear, patience and lack of eye contact,
Interrupting and distractions
patience, well-mannered, professional and clear communication.
3
What are the 7C's of Effective Communication
contact, contract, confused, clumsy and clingy
concise, complete, chat, clear, create, calm and courtesy
Clear, concise, concrete, correct, complete, consideration and courtesy
complete, concise, consideration and clear
4
Good communication skills can help someone handle conflicts.
True
False
5
Good communication skills will provide comfort to the customer.
False
True
6
Which of the following is an example of active listening?
Good eye contact
All of the above
Listener shows interest in person
Listener has encouraging facial expressions
7
Facial expression, Eye contact, Gestures, and Movement are the example for verbal communication.
True
False
8
Example of visual communication
Sign, email
Infographic, map, flowchart
Hand gesture, eye contact
Video conferencing, face-to-face communication
9
Describe non-verbal communication skills
It is two way comunication
The use of words to convey a message
Transfer of information through body language, expression and gestures
Get the information from the visual and image elements.
10
Types of communication
Hand gesture, sign, eye contact
Verbal, Non-verbal, Image
Visual, Verbal
Verbal, Non-verbal, Visual

Communication Skills Flashcards | StudBud