You’re trying to reassure the client that their concerns matter. Which of these shows empathy and professionalism?

Putting you first, we’re looking at ways to ease this transition.

To express honesty and openness at the beginning of a tough conversation, which phrase would be most appropriate?

I’ll be upfront here – the current terms are not sustainable for us.

Which of the following is not an appropriate way to express honesty during a renegotiation?

Honestly, this whole process has been a waste of time for us.

You want to express that your decision is the result of reflection and thought. Which option works best?

After careful consideration, we believe this approach is more beneficial.

You want to explain that your company operates according to strong ethical principles. Which phrase is most suitable?

In our company, we firmly believe in doing what’s fair and responsible.

Which of the following best reassures the client that their needs are your main concern?

With your needs always being our first priority, let's find a solution.

How would you honestly express that the old terms are no longer working for your business?

If the truth be told, the original agreement is no longer viable for us.

studbud

Business Partner B2+ U 2.3 Renegotiation of an agreement

10 termsStudBud Administration14 plays

Imported from external platform

Flashcards10 cardsFPractice quizPHost liveL

Questions 10

Answers

1
You’re trying to reassure the client that their concerns matter. Which of these shows empathy and professionalism?
We’ll think about it at some point.
Putting you first, we’re looking at ways to ease this transition.
You’ll need to adapt whether you like it or not.
We hear what you’re saying, but that’s not our problem.
2
To express honesty and openness at the beginning of a tough conversation, which phrase would be most appropriate?
Believe me when I say that you won’t regret this.
We will get back to you eventually.
I’ll be upfront here – the current terms are not sustainable for us.
Let’s leave this for another meeting.
3
“I’d rather discuss this face to face” is a polite way to suggest a more personal or detailed conversation.
True
False
4
We like to be fully _________ especially when we make mistakes.
positive
obvious
clear
transparent
5
Which of the following is not an appropriate way to express honesty during a renegotiation?
If the truth be told, we’re finding the current terms difficult to maintain
I’ll be upfront here: we need to review some aspects of the agreement.
Honestly, this whole process has been a waste of time for us.
We like to be fully transparent about our position in this matter.
6
“On further analysis, the original budget was unrealistic” is a clear and professional way to explain a change.
False
True
7
You want to express that your decision is the result of reflection and thought. Which option works best?
After careful consideration, we believe this approach is more beneficial.
We just decided this last minute.
This seemed like the only option available.
We didn’t think it through but hope it’s fine.
8
You want to explain that your company operates according to strong ethical principles. Which phrase is most suitable?
In our company, we firmly believe in doing what’s fair and responsible.
In our company, we prefer to keep things to ourselves.
We don’t usually explain our policies.
We will not discuss internal decisions.
9
Which of the following best reassures the client that their needs are your main concern?
With your needs always being our first priority, let's find a solution.
After all, we have other clients as well.
We will renegotiate when we are ready.
It’s complicated, and we don’t have the time right now.
10
How would you honestly express that the old terms are no longer working for your business?
You should have expected this sooner.
It’s not working for us, so we’re walking away.
Honestly, we’re just tired of this deal.
If the truth be told, the original agreement is no longer viable for us.

Business Partner B2+ U 2.3 Renegotiation of an agreement Flashcards | StudBud