Chapter 3 & 4 review

The art of successfully sharing info between two or more people

Which element is considered the hallmark of professionalism

The key to avoiding problems with posture and movements

The person responsible for hiring and training staff

The verbal communication done with a client to determine the clients needs?

Sitting or standing with your back straight is an example of

A client that prefers simple sophisticated clothing may be labeled as

Which relationship has a vested interest in the success of the stylist?

Sitting or standing improperly can put a great deal of stress on what?

Last step of the 10 step consultation

Collection of photos or images of a stylists work

What term best describes your posture, as well as the way you move or walk

First step in the 10 step consultation method

What type of injures are commonly reported by stylists?

The impression that you project through both your outward appearance and conduct at work

What shoes should be worn by a stylist in order to be comfortable

A no fragrance salon policy protects clients and stipulates that employees can’t wear

Stressful repetitive motions have a cumulative effect on joints and

daily maintenance of cleanliness through the practice of good healthful habits

When handling a scheduling mix up with a client it’s recommended that you

What is one of the first steps you should take when a client is dissatisfied with a service?

Practicing what will ensure you think before you speak?

The process of caring for parts of the body and maintaining an overall polished look