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Business etiquette Flashcards | StudBud
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Business etiquette
Business etiquette
53 terms
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StudBud Administration
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1,645 plays
Social manners, business manners and table manners
Flashcards
53 cards
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Practice quiz
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Questions
53
Answers
1
You should not put a used utensil back on the table
TRUE
FALSE
2
Decode body language
He wants to hear more details.
He bored
He thinks seriously
3
If two forks on the table, you should start using the fork nearest to your plate first.
FALSE
TRUE
4
In a business situation, what should you do when someone gives you their business card?
Immediately offer up one of yours,
Scan it thoroughly, thank the other person and then store it
Say "thank you" and quickly add it to your stack of cards
5
When meeting a client, allow the client to extend his/her hand first.
true
false
6
When making a business introduction between two people, the most important rule to remember is:
Use the name of the most important first in the introduction
Repeat name of the person involved in twice
Say your own name before introducing the two people
7
Your name badge is placed on your...
Left side
Right side
8
In the American style of dining, it is proper to switch the fork to your right hand to eat food
FALSE
TRUE
9
Our boss, A comes when we are with client, Mr. B. We call Mr. B, & introduce A. to Mr. B.
TRUE
FALSE
10
You pass a co-worker in the hallway and he asks “How are you?”. You respond by:
Telling him your back is hurt
Saying “Fine, thanks”
Explaining that you are tired and stressed out in your job
11
When you are finished eating, do you:
Place your utensils at a 10:20 position
Place your napkin on top of your plate
Crisscross your fork over your knife
12
Where do you place your purse while dining at a restaurant?
place the purse between yourself and the chair
place the purse on the table
hang the purse on the back of the chair
put the purse on the floor
13
A text is more efficient than an email when letting someone know you are running behind.
FALSE
TRue
14
People pay attention to your body language before event. To create good impression, You will
Sit staring vacantly ahead
Sit and fiddle with your phone
Swap your smartphone for a newspaper
15
When you are finished eating, where should you place your napkin?
On your chair behind you
To the left of your plate
On top of your plate
16
Explain hand shake of George W. Bush
Someone who is submissive
Someone who tends to dominate in meetings
Someone who trusts you and wants you to trust them
17
Who should walk up the stairs first, a man or a woman?
woman
man
it does not matter in business
18
During a conversation if a person starts looking away, it means:
He is bored with discussion and you should change the topic.
He wants to hear more details.
19
Leaders use tone of voice and expansive body movements to create authority. How to keep hands
Keep their handon the hip
Keep their palms facing down
Make wild, expansive hand gestures while speaking
20
It is proper dining etiquette to butter the whole piece of bread
FALSE
TRUE
21
Decode body language
love to listen to you
frustrate
think seriously
22
You’re attending a conference and you want to have a senior executive's card you meet. How ?
You build rapport with him to ask for yours
You offer them your card and ask them for theirs.
You tell him you need his card so you can remember his name.
23
How to Signal You Have been Resting:
Continental style of dining
American Style of dining
24
which gestures is usually a very strong indicator that someone is telling a lie?
hands in the pocket
touch nose
Crossing their legs
25
When you leaving the table, but you plan on returning, napkins are:
given to your date
taken with you
placed above the knife
placed on the chair
26
When eating soup:
pour some water in it to cool it down
blow on it if it is hot
you can drink it from the bowl
eat from the edges of the bowl first
27
7. Who should exit the elevator first?
woman
the person who stands closest to door
Man
28
Always hold a glass of RED wine by the bowl
FAlse
True
29
If you want to make impression on an executive when you meet him the first time, it’s best to:
genuinely ask him question & how to be executive
Greet&tell him project u work so He know what you do
pleasantly make brief word focus on him & wait for him reply
30
What this boy suggests by posture?
He's trying to concentrate at something
He's happy to to listen/watch.
31
Always Scoop Your Soup Away from You
TRUE
FALSE
32
If you are running late for appointment due to your boss called a last minute , it’s best to:
go to both meetings if you leave one early & late another
Call assistant know you are an hour late for your meeting.
Call immediately& reschedule meeting for a later time
33
According to Albert Mehrabian, what percentage of communication is expressed in body language?
55%
38%
7%
34
In business, when a man and a woman are introduced:
The man should loosely shake the woman's hand
The man wait for the woman to extend her hand for handshake
Both the man and woman should reach out to shake hands
35
You are interviewing on Friday , you know the company "casual dress. What should you wear?
more than traditional one and make you outstanding
Casual Friday clothes, so you blend with the employee
Traditional interview clothes; you don't work there yet
36
It is acceptable to answer your cell phone during a meal.
FALSE
TRUE
37
If you are seated and someone approaches and offers to shake your hand, you should:
Raise yourself slightly from your seat & shake his hand
Stand up and shake the person’s hand
reject handshake unnecessary & let him sit & join you 14
38
When two business colleagues are speaking, how close should they stand to one another?
3feet
15 feet
1 f00t
39
A co-worker comes to your office to introduce you to a friend of his. You:
You stand up, make eye contact, smile and shake his hand
Give him a “high five”
Wave and tell him how happy you are to meet him
Smile and nod
40
How to Signal You Have been Resting
American Style of dining
Continental STyle of Dining
41
43. How many pumps does a professional handshake require?
3
2
1
42
You are at a business dinner when someone toasts you. What should you do?
Stand up and give a short speech
Say "thank you" and take a sip of your drink
Stand up & return by giving the toaster her own toast
43
How should diners eat a pieces of bread from a bread basket?
Butter the piece you can eat and use hand to eat
Cut half and butter it and use fork and spoon to eat
Butter the entire piece once and use fork and knife to eat
44
Which is these body positions makes a good impression on a listener?
Head up and looking around
Arms crossed
Shoulders slumped
45
This posture is generally adopted by someone who...
Is arrogant by nature
Wants to threaten other
Has some patiences
46
Decode face expression
Pride
Sad
Angry
47
When passing someone an item on the table, you should pass how?
To the left
Directly to whoever is requesting an item
To the right
48
Place your napkin on your lap when food arrives
TRUE
FALSE
49
If an important call comes in when you are at a business lunch
Turn phone off completely listen voice mail messages after.
Tell him you wait for important call As it ring, sorry, left
Take the call at the table
50
You have a meeting with a different department at 10:00am. you were wait til 10:15. You:
Stand near the door where your colleague will see you
Continue to sit and wait
Peek your head in the doorway and say “Excuse me”
51
When making an entrance into an office with people working at their desks, it’s always best to:
Walk in a room, wait for him look up & ask if you need help.
Appear pleasant and greet people to those at the desks.
Do your best to not draw attention to yourself.
52
The person you're talking to is crossing his/her arms across his or her chest. This means
He is she is probably just cold
Nothing - it's just a common pose
He or she is defensive
53
is it appropriate to take a cell phone call during a business lunch?
yes
no
