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VCE Business Management Exam revision 2017 EHS AMES
An advantage of compute aided design is
number of sales measures
VCE Business Management Exam revision 2017 EHS AMES
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Unit 3 and 4
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Answers
1
number of sales measures
number of days staff are absent
number of output sold by a business
number of input bought
number of employees
2
An advantage of compute aided design is
requires ongoing training
up front costs
encourages creativity
3
which of the following is a stakeholder from the external environment
trade unions
directors
management
shareholders
4
leadership is the process of
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
5
the 5 steps of the planning process in order are:
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
define, analyse, develop, implement, monitor
eat, sleep, rave, repeat
6
at CUB, raw materials that are used in the transformation process include
wheat
computers
conveyor belts
bottle beer
7
3 types of performance related pay are:
pay increases, commissions and a day off
pay increases, bonuses and career advancement
bonuses, share plans and gain sharing
pay increases, bonuses and commissions
8
the operations manage area is responsible for
production of the business output
the marketing mix
managing the financial aspects of the business
installing and maintaining technology
9
which of the following is an example of poor termination practice
providing employee with email of termination with no reason
providing employee with exit interview
providing employee with reasons for termination
providing employee with notice of termination
10
how many types of waste are identified by lean management
5
1
7
6
11
level of staff turnover:
measures staff leaving the business who need to be replaced
indicates how safe a workplace is
indicates staff satisfaction
measures staff leaving the business for lunch
12
the 3 levels of planning include
strategic, tactical, operational
high, medium, low
internal, external, macro
send, receive, feedback
13
which of the following is not a learning organisation discipline
mental models
personal mastery
communication
systems thinking
14
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Rates of staff absenteeism
Percentage of market share
Level of wastage
15
managers unite with staff to make decisions together, what style is this?
consultative
participative
persuasive
autocratic
16
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
Include no unlawful terms.
17
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased productivity
increased staff retention
increased staff turnover
increased costs associated with incentives
18
personal mastery does not involve
developing the ability to focus energy
looking objectively at one-self
scrutinising what the business does
developing competence and skills
19
management skills requires to manage change are
communication, delegation, planning
proactivity, leading, organisational inertia
leadership, academia, negativity
interpersonal, training and money
20
Business facing financial stress with possibility of job cuts. which style suits best?
autocratic
persuasive
laissez-faire
participative
21
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Number of workplace accidents
Net profit
Rates of staff absenteeism
22
net profit figures is best described as
the total products a business has sold
a business total sales
a business total revenue
what remains when expenses are deducted from revenue
23
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
24
the unfreeze sage of Lewin's 3 step model may include
empowering action
evaluating the effectiveness of the implemented change
providing training
accepting the need for change
25
percentage of market share is calculated by
subtracting a business total sales from industry sales
dividing a business sales by total industry sales
dividing total profits by total expenses
multiplying expenses by revenue
26
The drive to comprehend includes
to remove threats to one's safety
desire to own material goods, obtain status and power
the desire to satisfy one's curiosity and learn new skills
the need to form relationships with others
27
termination is
employee decides to no longer be part of the labour force
quitting the job
the ending of employment of an employee
dismissing an employee as not enough work to pay them
28
which of the following is not part of the workplace relations external environment
employees
fair work commission
employer associations
trade unions
29
high risk strategies are likely to not result in
greater long term resistance to change
individuals feeling supported in their opinion
individuals feeling tricked
individuals submitting, but becoming resentful
30
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
private limited company
public listed company
31
manipulation can be best described as
bullying individuals
devious influence over someone to get them to do what u want
providing support to employees
forcefully attacking someone you don't like
32
Which of the following is a non-financial motivational strategy?
support and sanction
gain sharing
commissions
share plans
33
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
34
which is not a management skill
communicating
delegating
forecasting
planning
35
change always results in positive outcomes for stakeholders
true
false
36
what is the main purpose of managing waste
reduce staff absenteeism
indicate staff satisfaction
assist operations and improve efficiency
assist quality
37
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
money, learning, frienships, threats
fitting in, career, advancement, comprehending, money
achievement, training, motivation, defending
38
According to Porter, the most successful businesses implement:
the differentiation approach.
both strategies, to help maximise their chances of success.
the cost leadership strategy.
the strategy that suits their business circumstances.
39
a similarity between quality control and quality assurance is
both involve checking of product against standards
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both speed up the production process
40
Lock & Latham's motivation theory is based on
career advancement
goal setting
four drives
training and development
41
'the big issue magazine' is an example of
public listed company
private limited company
government business enterprise
social enterprise
42
which is a disadvantage of off the job training
professional help
employees are familiar with environment
more expensive with fees
costs less
43
which of the following is a characteristic of a manufacturing business
produces tangibles
is performed
process/production occurs simultaneously to consumer buy
produces services
44
A successful differentiation strategy requires:
all of the above.
ongoing investment in research, development and innovation.
the business to manufacture a quality product.
an effective marketing campaign.
45
which of the following includes 2 materials management strategies
lean management and quality control
just in time and forecasting
just in time and CAM
inventory control and automated production lines
46
which of the following is not an example of a tangible good
bread
car
clothing
phone service
47
what is materials handling
monitoring stock
planning materials
physical handling of goods
minimising costs
48
the process that a business go through to become a register company and separate legal entity
transformation
globalisation
arbitration
incorporation
49
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
50
employees should be supported and communicated with at which stage of the 3 step change model
change
re-freeze
all 3 steps
unfreeze
51
Exporting is a strategy that:
involves buying goods and services from foreign businesses.
more accessible to all business due to emergence of internet
is only available to medium and large businesses.
is only profitable when the value of the aus dollar is high
52
The correct categories of Maslow's hierarchy of needs are..
physiological, safety, social, esteem, actualisation
physiological, security, love, esteem, collaboration
food, shelter, cognitive development, OH&S, teamwork
money, friendships, job security, goal setting, commission
53
which strategy best addresses objectives relating to the KPI of level of wastage
family day celebrations
training program for staff in retail sales
review ways to recycle materials in the production process
expanding into overseas markets
54
involves series of checks throughout production to ensure output meets predetermined standards
lean management
quality assurance
total quality management
quality control
55
which of these is not an element of corporate culture
human resource management
values and practices
symbols
rituals and celebrations
56
which of the following is not a characteristic of a service business
is more likely to have differences in how output is received
is performed
inputs are usually more physical
produces an intangible output
57
Organisational inertia is
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
58
which of the following is not an advantage of robotics in operations
perform specialised tasks
increased speed of production
repetition of tasks to same degree
maintenance costs
59
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff have increased efficiency of resources
customers are dissatisfied with the product
not all resources are being used efficiently, issue of waste
staff are unhappy and leaving the organisation
60
which of these is not a type of waste identified by lean management
excess inventory
excess motion
conveyer belts
overproduction
61
one advantage of investment in training is:
time consuming
takes employees away from their usual activities at time
benefits the business by improving the skills of employees
employee might leave the business after training investment
62
a business that is owned by a minimum of two and maximum of 50 is
partnership
public listed company
sole trader
social enterprise
63
which strategy is particularly great for marketing on product label
total quality management
quality assurance
quality control
lean management
64
increase in number of customer complaints can indicate
improvements in quality
increase in customer dissatisfaction
increase in productivity
improvements in staff morale
65
which is not verbal communication
phone call
slouching
email
postcard
66
managers can gain trust and support through persuasion, what management style suits this
laissez-faire
autocratic
participative
persuasive
67
Key performance indicators and other data sources should be examined
prior to and following change implementation
prior to change being implemented
by management staff on an annual basis.
following change implementation.
68
growth in the rate of productivity indicates
the business has lost market share
the business is using resources less efficiently
the business is using resources more efficiently
the business is using more input to produce fewer output
69
Maslow's hierarchy includes how many categories of needs?
5
4
3
6
70
management by objectives involves
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
deciding on strategies to achieve business objectives
establishing the mission and vision statement
71
360 degree feedback is an approach that is used within
employee self evaluation
all of the above
management by objectives
employee observation
72
management skills are used to
all of the above
increase profits
increase market share
increase productivity
73
rate of staff absenteeism measures
number of sick people in the workplace taking days off
number of staff leaving the business
number staff that neglect to turn up for work when scheduled
number of staff retiring
74
real corporate culture can be seen in
slogans
policies
objectives
behaviour
75
the resources used in the process of production are
underput
overput
input
output
76
What statement best suits laissez-faire management style
employees assume total responsibility for making decisions
manager consults with employees before making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
77
on the job training is
off the job training
monitor the performance of employees
learning skills for your job, whilst working
sending employees to a specialised training institution
78
which of the following are the 3 key principles of total quality management
improve employees, continuous customer, empowerment focus
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
79
four most common low risk strategies to overcome employee resistance are
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
communication, empowerment, bribes, incentives
empowerment, support, communication, incentives
80
output of a service business is tangible
true
false
81
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
be aware of all relevant awards and legal requirements
consult widely
exercise care with wording of agreement
82
what is one responsibility of employers regarding workplace relations
setting the minimum wage
good faith bargaining
lean management principles
represent employees to create an award agreement together
83
Workplace relations is a key responsibility of which functional area of the business
marketing
finance
operations
human resource management
84
a sole trader business has unlimited liability
false
true
85
Kurt Lewin developed the 3 step model and which other theory
force-field analysis theory
four drives theory
hierarchy of needs theory
goal setting theory
86
quality control involves use of a system so a business achieves set standards in production
true
false
87
__ is the ability of a business to develop strategies for a competitive edge
competitors
delegating
competitive advantage
leadership
88
examples of voluntary termination may include
resignation, dismissal, retirement
retirement, resignation, redundancy
retirement, retrenchment, dismissal
retrenchment, dismissal, redundancy
89
Good workplace relations requires management to
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
remove employees who complain about their working conditions
allow employees to have whatever they request
90
which of the following is an appropriate strategy to respond to an increase customer complaints
ignore them
quality management
lean management
re-deployment of resources
91
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve operations
increase profit
implement change
improve motivation
92
which of the following is not a commonly used technique for carrying out appraisals
critical incident method
comparison method
off the job training
essay method
93
The 5 principles of goal setting are, according to Lock and Latham...
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
easy, specific, improvement, measurable, quick
94
software that controls manufacturing processes is
computer aided design
computer aided manufacturing
robotics
computer integrated manufacturing
95
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
96
which list of strategies can be used to address the KPI of level of staff turnover
training, quality management, technology developments
motivation, lean production, economics of scale
training, waste management, motivation
motivation, training, management styles
97
what management style only TELLS staff what decisions have been made, with no input or reason
participative
consultative
autocratic
persuasive
98
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
cost & time of recruitment and selection to replace position
loss of productivity whilst waiting for replacement
disrupted work teams
99
change affects stakeholders that are internal to the business only
true
false
100
___ is responsible for coordinating all activities from acquiring to terminating employees
employees manager
sale and marketing manager
human resource manager
operations manager
