116 WEEK 2

Which of the following calls is considered urgent, but not an emergency?

What is one of the best ways to manage a large amount of information within a short time?

The best method for communicating with a pt who speaks a different language is to

Which term is associated with the process of measuring?

Which of the following positions is sometimes referred to as the "lateral" position" and used.?

Which exam position is used in emergencies for pts with severe hypotension or who are in shock?

When a pt calls in complaining about the care he/she received or the fee what should be avoided

Which stage of grief is associated with a pt's refusal to meet with a dietician bc...

As a result of his CVA, Mr. Johnson suffers from motor aphasia. What does this mean?

When a patient calls with a complaint

What type of breath odor may be observed in patients with diabetes?

When using speakerphone, which of the following should occur to comply with HIPAA?

Which position requires the patient to lie flat on his or her back?

During physical examination, the physician discovers a bruit. What method would she be using..?

What is the normal color of the tympanic membrane?

Which of the following is not a guideline to follow when developing or ordering educ. supplies?

Which of the following best describes a practitioner who has earned advanced degrees and...?

Which of the following types of communication tools can be used to record verbal messages?

Which of the following speech defects is the inability to speak bc of loss of the voice...?

If the provider believes that it is in the pt's best interest that family members be involved..

Enunciation is

Which of the following fingernail conditions may indicate local infection or systemic disease?

Which positions is achieved by lying prone w/ head down, knees bent, and the buttocks elevated?

Active listening involves

Which of the following positions may be used when an anterior exam is done but pt has back pain

If your office is in California and it is noon, what time is it on the East Coast?

Which of the following best describes the primary goal of "screening" telephone calls?

The physician uses a(n) ___________ to examine the eyes

The medical assistant should be extremely careful when using a speakerphone because

Determining which education materials will best meet your pt's needs depends on...?

The examination technique by which the practitioner listens to internal body trans is

How does the physician typically begin the examination of the body parts and systems?

When lifting a heavy object, the medical assistant should

Most providers allow MA's to give test results in which of the following circumstances?

The usual sequence of the general physical examination moves from the

Which type of tissues is packed closely together with little/no intercellular material and is.?

The medical assistant may help an angry caller to calm down by

Which of the following is not correct with regard to ending a call?

What is the 1st requirement in developing a teaching plan that works for a particular individ?

If your office is on the West Coast, what time is the latest time to call the East Coast?

Which of the following locations is an appropriate place for learning?

A pleasuring telephone voice is developed by using

Which of the following factors affect the patient's learning?

Clubbing of the fingertips is associated with which of the following health problems?

If the MA stands in front of the pt or within the person's field of vision before beginning...?

When preparing a pt for a physical exam. the MA is responsible for all of the following except

HIPAA restrictions on PHI dictate

Which of the following is a patient confidentiality practice supported by HIPAA regulations?

Which examination position is used for rectal or sigmoid examinations?

The sclera of the eye is described as the

Which aspects should be included in the pt's health record regarding education intervention?

During which stage of grief does the pt grieve the loss of health and is very sad...?

Plantar reflexes are tested with which of the following?

Which examination position requires the MA to raise the head of the bed to a 30-45 degree angle

You are responsible for developing a pt education pamphlet on diabetes mellitus...?

Which of the following types of calls should be limited in the professional setting?

Which of the following positions is most appropriate for a patient having breast examination?

Which greeting is appropriate for handling incoming calls in an extremely busy medical office?

Which exam position is used in emergencies for pts with severe hypotension or who are in shock?

A few months ago, Mr. Thomas Jefferson suffered a stroke that left him with weakness on the...?

One of the MA's responsibilities when preparing a room for a pt's physical exam is to gather..?

The technical terminology or characteristic idiom a particular group is called

The physician performs manipulation during the physical exam to gain information about the

If your are interested in working with pts of all ages who seek help for a wide variety of...?

Which of the following examination positions can be used for a rectal examination?

Which of the following types of communication tools is best for two-way communication?

When answering incoming calls, what is the first thing the caller should hear?

The physician might use a ____________ to assess a patient's ability to detect sound vibrations

Which of the following is integral to the informed consent mandate in the pt's Bill of Rights?

Which of the following is not required when a telephone message is taken?