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Starbucks Principle 2 Review Flashcards | StudBud

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Starbucks Principle 2 Review

12 terms·StudBud Administration·30 plays

To learn more about principle 2 in Starbucks books.

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Questions 12

Answers

1
What does the CUP fund stand for?
The Company Upstanding Partner Fund
The Caring Unites Partners Fund
The Caring Understanding Partners Fund
The Corporate Upcoming Partner Fund
2
What is not something Starbucks conveys as a recovery tool if the customer is not satisfied?
Ensure Customer is Satisfied
Own responsibility
Assess the customer's need
Offer them nothing
3
Starbucks Employees focus on the small things such as how fresh the pot of coffee is.
False
True
4
What are some of the great benefits Starbucks provides their partners?
All of the above
Health Insurance
Tuition Reinbursement
Flexible Schedules
5
What are ways that Starbucks pays attention to detail?
All of the above
Assigning Work Stations
Extensive Barista Training
Names on Cups
6
Which type of customer matters the most?
All of the above
Money Spending Customers
Loyal Customers
Occasional Customers
7
Which of the following are examples of employee trust?
All of the above
Knowing what the customer wants before asking
Sharing personal stories with the customer
Looking for help from employee
8
What does CRM stand for?
Coffee Roast Management
Customer Relationship Management
Civil Rights Movement
Customer Resource Management
9
What is not a reason Starbucks makes business relationships?
to get better deals on coffee
to get the highest quality coffee
to promote political views
to uphold their moral values
10
What is an aspect that Starbucks partners pay attention to, to maintain the "felt sense"?
The Temperature
The Atmosphere
The Scent
11
Starbucks became one of the first companies to do what?
Sell coffee
Have free WIFI
Provide Health insurance for all eligible employees
12
Having good CRM brings in more customers
True
False