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Surgery Recap
Surgery Recap
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Baptist Health PCH Surgery Specialty New Hire Training Activity
Flashcards
58 cards
F
Practice quiz
P
Host live
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Questions
58
Answers
1
What pool do you use to send a clincal question to Dr. Perrenoud at MGK GEN SURG CARROLLTN
MGK GEN SURG CARROLLTN CLINICAL POOL
MGK GEN SURG CARROLLTN REFERRAL POOL
MGK GEN SURG CARROLLTN SUP POOL
MGK GEN SURG CARROLLTN FRONT DESK POOL
2
This Disney character made their debut on June 9, 1934
Minnie Mouse
Donald Duck
Mickey Mouse
Goofy
3
Agents must confirm ___ identifiers with the caller before accessing a patient's chart.
2
1
3
4
4
Who is the practice manager at ENT Paducah?
Andrea Taylor
Carson Suggs
Alexa Payne
Shawn Jones
5
Staff Messages are always sent to the non-clinical (front desk) pool.
True
False
6
Which of these doctors at MGK OBGYN LOBGYN SPRNG does not treat patients under age 15?
Dr. James Segal
Dr. Kathleen Ferry
Dr. Stephen Lebder
Dr. Cara Keller
7
Terminating insurance should only be done if the coverage was added in error.
False
True
8
What needs to be included in the appointment notes for a New ENT Patient?
Prior Testing
Reason for the Visit
All of these
Referring Provider
9
Calls from drug reps are considered clinical calls.
True
False
10
You do not need to verify the caller if you remember speaking to them earlier that day.
True
False
11
A call should be warm transferred when a patient calls to schedule a procedure.
True
False
12
Corbin is in what time zone?
Mountain
Eastern
Central
Western
13
Dr. Nechol Allen at Colorectal Surgery Louisville will see patients for Pancreatic surgery
True
False
14
What is the clinical transfer number for MGK SURG ASSOC LOU?
19006
19001
19327
19321
15
Which one is not a subspecialty of Surgery?
Hematology
OB/GYN
Urology
ENT/Audiology
16
An established patient calls asking about worsening symptoms they are experiencing...
Warm Transfer to the office
Send a telephone encounter
Give them advice based on your own experiences
Instruct them to the ER
17
What are MGK OBGYN TRICNTY LAGR hours of operation?
M-Th 8am-5pm, Fri 8am-3pm
M-F 8am-5pm
24/7 365
M-F 8am-5pm, Sat 8am-Noon
18
Which insurance is not accepted at MGE OBGYN RICHMOND?
Out of state Medicaid
Humana
All Insurances are accepted
Anthem BCBS
19
Which MGE SRGCAL SPEC CORBIN provider does VNS implants?
None
David Lauber
Aaron House
Barbara Michna
20
What records are required for varicose veins?
Venous Duplex
PSA test
CT scan
Pathology report
21
How many providers does Urology Paducah have?
5
2
4
3
22
Which is not a visit type for OB/GYN?
New OB
Annual
GYN Follow-up
New Patient
23
Which form of interpreter service does OBGYN Paducah 301 offer?
Phone Service and In Person
Phone Service and iPad
iPad and In Person
In Person only
24
Gen Surg New Albany is in what old building?
Value City Furniture
Toys R Us
K-Mart
Winn Dixie
25
The referral procedure code for adult GYN is:
REF48
REF30
REF10
REF3000
26
If I'm unable to collect all of a patient's demographic information, I should
Leave fields blank
Berate the caller until they comply
Make information up
Add Unknown
27
The hub warm transfers a call from a patient who is less than 15 minutes late for their appointment.
True
False
28
What type of interpreter service is available at MGK GEN SURGERY CARROLLTN?
Bring a friend or family member
Phone Service
iPad
In Person
29
Agents will add to the appt note if a patient is running more than 15 minutes late.
False
True
30
What does MVA mean?
Moving Very Angrily
My Valor Alone
Making a Variety of Appointments
Motor Vehicle Accident
31
If medical records haven't been received prior to the appt, send referral to practice within __ hrs of the appt time.
12
6
48
24
32
Which "MG" region codes does the PCH currently use?
MGE, MGK, MGS, MGW
MGC, MGE, MGK, MGW
MGC, MGE, MGK, MGS
ABCDEFG
33
Which ENT office requires an insurance authorization for VA Optum and Tricare Prime only?
Etown
Paducah
34
When is Dr. Richardson at MGK OBGYN TRICNTY LAGR available at the satellite clinic?
Thursday
Monday
Tuesday
Wednesday
35
The phone number for release of information for all Baptist locations is:
Varies by practice
844-622-7847
859-260-2717
502-253-4828
36
A patient calls requesting a prescription refill. What action do you take to complete the patient's request?
Call their pharmacy to refill
Send an encounter
Warm transfer to the practice
Create a referral
37
What is Lexington's number for Central Scheduling?
859-260-6547
270-575-2414
270-575-3726
859-260-6050
38
General and Colorectal Surgery requires a provider referral for all diagnoses.
True
False
39
Which insurance at MGK SURG ASSOC LOU needs authorization?
Caresource
TriCare Prime
Anthem
Humana
40
OBGYN Lexington will see patients upon starting their 1st period.
False
True
41
Which of these is a visit type for Urology?
All of these
New Patient
Follow Up
Post-Op
42
An active companion is the person who drops the patient off for their appointments.
True
False
43
Which of the following is an appointment we do not schedule?
Post-Op
New Problem
In-Office Procedures
New Patient
44
June is National Awareness Month for this instrument
Ukulele
Bagpipes
Theremin
Accordian
45
We should always use a template when sending an encounter.
Yes
No
46
What country was the first to celebrate Father's Day?
Germany
United States of America
New Zealand
United Kingdom
47
Which provider at MGE SRGCAL SPEC CORBIN will do Bariatric surgery?
Barbara A. Michna, MD
Aaron B. House, MD
All of these
Jahan Miremami, MD
48
One satellite location for OBGYN Nich Rd 701 is where?
Georgetown
Frankfort
Richmond
Berea
49
Which of these providers at General Surgery New Albany sees Thyroidectomy?
John P. MCormick, MD
Jordan B. Brown, MD
Kay Timbers, MD
Kris Nava, MD
50
Referrals for a new patient appointment for Diverticulitis should be . . .
Marked as urgent and sent to scheduling review
Marked as routine
Scheduled within 5 days
Require clinical review
51
When should the first confirmed pregancy appointment be scheduled at MGE OBGYN Nich Rd 701?
8-10 weeks gestation
Does not matter - just as soon as you can get the patient in
5-7 weeks gestation
6-8 weeks gestation
52
If you create coverage on accident, you should ______?
Terminate
Panic!
Me? Make a mistake??
Delete
53
Does Urology Paducah accept Worker's Comp?
No
Yes
54
Which of these providers at MGK OBGYN Breckenridge does not treat fertility issues?
They all treat fertility issues
Dr. James Link
Dr. Jennifer Ford
Dr. Shannon Thomas
55
What day is Dr. Kent Kessler with MGE GEN SUR RICHMOND at the satellite clinic?
Monday
Wednesday
Friday
Tuesday
56
Who is the Director of Operations at OB/GYN Breckenridge?
Melanie Woosley
Shannon Thomas
Kristin Bianchi
Becky Noah
57
What age range of patients are treated at MGW ENT PADUCAH?
12+
5+
18+
All ages
58
If you are unable to warm transfer a call to the practice, you should send an encounter to the appropriate pool.
False
True