Midterm review CULN 160

Training an employee so the supervisor only needs to oversee that the workers are meeting standards is

Identify an effect of poor work climate

A process of total organizational involvement in improving all aspects of the quality of a product or service

which of the following is not one of the five principles of good listening?

The term used to describe the acceptance of all regardless of gender, race, religion, age, disability, etc.

A proven routine or set of procedures used in a recurring event

The most common mistake in delegation is

Theory Y is the hypothesis that work is as natural as play; people will work of their own accord toward objectives

An individual's power that is best derived from charisma and respect or admiration from peers is

Situational Leadership

The second step in giving instruction is

Boomerang management is reverting from manager's point of view to owner's point of view

You can reduce the degree of risk when

The basis of conceptual skill is the ability to see the whole picture

Which of the following is NOT a reason Managers have trouble delegating

The equal opportunity and diversity office provides

What type of management includes employees making decisions that concern them?

Forecasting is the process of predicting outcomes based on past and present gathered data

which of the following is not a managerial skill essential to success?

Authority can be defined as______?

The first esential for dealing with resistance to change is a climate of ______ and _______

Employees resist accepting delegation because they may fear the consequences of making mistakes

The supervisor's primary obligation is to the guests

Benefits of delegation include all except

The most efficient plan to achieve an objective is the critical path.

A leader is someone who guides or influences their employees to reach a goal

Civil Rights act of 1956 makes it unlawful to discriminate against applicants or employees with respect to hiring, etc.

A directing leadership is

A bar graph diagram showing the activity and the timing for each activity is known as

FMLA mandates up to how much time off for medical leave of absence?

Strategic planning is the short-term planning to achieve organizational goals.

Work simplification is the addition of tasks without regard for the number of motions.

An informal leader is

It is unlawful to ask an interview question about all except

Real authority is the authority granted by someone's position within the organization.

How many steps are in the delegation process?

A person foccused on why a situation is impossible and is likely to retreat from the challenge is best described as

understanding what cultural diversity is, why it matters and how to effectively manage your team can minimize risk.

Which is not a primary source of power?

The organizational lines along which messages are passed from one level to another is referred to as

Laissez-faire leadership is a very hands on approach where the supervisor is very involved.

Ethics are best described as

The pregnancy discrimination act of 1978 makes it unlawful to discrimanate against a woman based on pregnancy, etc.

Nonverbal communication is the use of signs, gestures, and body language.

Humansitic management theory is likely to work best in the food service industry.

Identify the distance of personal space

responsibility is the obligation a person has to carry out certain duties and activities

Organizing is the process of gathering a company's resources, money, staff, equipment to efficiently meet company goals.

The equal employment opportunity commission was established in

To delegate successfully you need advance planning, positive attitude, ability to take risks, communication, commitment.

which of the following is NOT a characteristic of a leader?

Equal pay act of 1963 requires equal pay and benefits for men and women working jobs with unequal skills, responsibility

It is better to be friends with your employees so they respect you.

What is the most effective way to engage your employees?

Opportunity thinkers cannot see a solution to a problem in front of them.

A comfortabke distance for communicating instructions is 2-3 feet.

Oral instructions are best suited for

The most neglected communication skill is

which of the following is NOT an essential feature of scientific management?

ADA act makes it unlawful to

the supervisor is described as the link between what groups?