PCP ID Address Updates

If a dependent calls for address change. How do you process the request? Select all that apply.

ACA Child plans are allowed OOA student dependent status. True or False.

Select the provider id's that participate with My Priority Plans.

Joy from Dr. Miller's office can call and add Dr. Miller as pcp for Beth who is a PH Healthy MI mbr.

Quarterly Billing: When is the invoice generated for cycle May/June/July?

For multiple PCP changes. It is not neccessary to verify security for each mbr if you can see the names on the account.

What does AHT stands for what when taking calls?

What is the Bin/PCN/Rx Group number for the Individual Product?

When outside of MI, My Priority mbr's can use the Cigna Network to go see a Dentist if it is an emergency for 2021 plans

What is the hold process when placing the member on hold?

A new mbr calls to Add his PCP to his Short Term Policy (ST). What should you do?

Which statement is NOT a respresentation of PH Key Drivers.

Jack can add his son Taylor as an OOA student who attends Bay College in the UP-UPPER PENNISULA (MI).

Tosha's famous quotes. Select all that apply

You can provide a spouse who is not on the plan, who verified name, address, & DOB, but no hipaa, the mbr's acct#.

Should I offer the member the post call survey if he or she is dissatisfied with an outcome or resolution?

When taking calls. Select all that applies to you.

Where should I tell a My Priority Mbr to send documents for a Date of Birth Change?

Call Handling: How is AHT defined?

For future eligible contracts, ID card requests must be changed to the effective date of the policy.