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New Hire Quiz Flashcards | StudBud
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New Hire Quiz
New Hire Quiz
25 terms
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StudBud Administration
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1 play
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Flashcards
25 cards
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Practice quiz
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Host live
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Questions
25
Answers
1
Is it okay to take an extended lunch/break from time to time without letting Ms. Deanna know?
Yes
No
2
It is okay to be a few minutes late without reporting this to leadership
True
False
3
What are all the steps to booking a Saturday appointment?
check schedule, desk log, & text appointment, add 2 commission spreadsheet
all of the above
check sched, desk log, txt appt, update Sat. sprdsheet, update ur sprdsheet
check desk log, check Saturday spreadsheet, notify sales rep
4
You do not have to worry about previous history with a sales professional on an account that has a new lead in
True
False
5
You have to include Ms. Deanna on every business communication with a sales professional.
True
False
6
You don't have to read notes on profiles for new leads, you just work the lead.
True
False
7
You work a credit app that comes in a sales professionals name.
True
False
8
Do you work a credit apllication that is not assigned to a sales professional?
No
Yes
9
Is it ok to be on your cell phones while working as long as you meet as close to your KPI goals when you leave?
Yes
No
10
What information is listed on the board?
all of the above
KPI's
incentives
news about sales
11
Is it okay to be disrespectful back when someone from a different department is rude, or disrepsectful to you?
Yes
No
12
What is the color code when an appointment shows and purchases?
light green
dark green
green
whatever color you want, it's your spreadsheet
13
What is the three step process for working a lead?
moving phone number to cell, email, call
text, call, email
call
reading notes, email, text
14
How many calls are you required to make on an 8 hour day?
80
75
50
125
15
If you call the customer and speak with the customer, you do not have email or text.
False
True
16
Cherry picking sales and leads are fine as long as you tell Ms. Deanna.
True
False
17
What do you have to look at to schedule an appointment for a sales professional?
sales schedule
board for info
desk log
all of the above
18
When you take a phone up it is ok to "reserve" a date and time to get the customer in
False
True
19
How do you clear a lead?
complete call (contact customer)
complete call (just the task)
all of the above
send a text
20
What is the protocol for stealing an account?
7 days, 2 minutes
3 days, 5 minutes
5 days, 3 minutes
7 days, 5 minutes
21
What are the scheduled times to confirm appointments?
8:30 & 11:30
8:30 & 12:30
8:30 & 11:00
9:00 & 12:00
22
It is okay to meet your goals and not exceed your goals.
False
True
23
What is the audit trail?
where you find information that has transpired
call log
24
You do not have to create a new opportunity/open the profile for Manifest.
False
True
25
Is it ok to know where you stand with your KPI's when leaving for the day only?
No
Yes
