CRS Introduction

Question 1

In the retail industry, who typically sells products directly to consumers?

Accepted Answer

Retailers

Question 2

In a retail system, wholesalers sell products directly to the final consumers.

Accepted Answer

False

Question 3

A CRS is mainly used for manufacturing and inventory management rather than customer interaction.

Accepted Answer

False

Question 4

The barter system involved trading goods and services without using money.

Accepted Answer

True

Question 5

In today’s market, CRS helps businesses keep up with the increasing expectations of customers for personalized service.

Accepted Answer

True

Question 6

Which of these statements is TRUE about the retail industry?

Accepted Answer

It involves selling goods in smaller quantities directly to consumers

Question 7

Which is a key function of CRS in helping businesses succeed?

Accepted Answer

Tracking customer interactions and sales

Question 8

Why did the barter system become less effective over time?

Accepted Answer

It became difficult to match the value of goods between traders

Question 9

The primary aim of a Customer Relationship System is to improve customer satisfaction and loyalty.

Accepted Answer

True

Question 10

What is the primary goal of a Customer Relationship System (CRS)?

Accepted Answer

To build and maintain lasting customer relationships

Question 11

Which of the following was the earliest form of trade?

Accepted Answer

Barter System

Questions 11