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Hospitality Exam Part 2 Flashcards | StudBud
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Hospitality Exam Part 2
Hospitality Exam Part 2
26 terms
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1
A manager recognizes an employee only delegates tasks to people of a certain race. She should
ignore the behavior until the employee learns better
fire the employee for demonstrating a biased preference
personally demonstrate unbiased behavior toward employees
privately address the behavior directly with the employee
2
Why do many companies set a floor limit specifying a max amount you can charge to a credit card
to protect the company against fraud
to encourage the use of credit cards
to prevent fraud from occuring
to increase the amount of sales
3
What is the primary function of the Random Access Memory (RAM) component of a computer?
stores data and programs permanently
serves as a temporary holding area for files and programs
enables the user to apply point-and-click commands
reads the computer code that provide visual effects
4
To increase efficiency, which software allows for the secure transfer of info via the internet?
intranet system
client network
internet service provider
virtual private network (VPN)
5
To best obtain secondary data 4 a mailing list 2 promote specific products 2 previous customers
a company could purchase data from outside researchers
a company could search its own customer database
a company could purchase information from competitors
a company could review its marketing research plans
6
Chandra wants to develop a personal budget. What is the first step she should take?
estimating her income
establishing her goals
determining regular expenditures
allocating income
7
Iris buys a car using installment credit. The _ is made out to her, but the com. has a _ on it.
title; lien
interest; principal
principal; lien
title; principal
8
One of the reasons that people sometimes fail to exhibit assertive behavior is they
want to avoid conflict
have a high level of self-esteem
want others to respect their rights
have personal goals they want to meet
9
Before creating a media presentation, you should first plan the text & illustrations for it by
creating a storyboard
creating the needed slides
developing a schedule
planning slide transitions
10
This source of secondary data is best if a hotel is trying to predict future bookings:
guest surveys on service quality
previously fulfilled hotel reservations
frequent guests' personal income data
guests surveys about future travel plans
11
How does the finance function relate to company spending?
it produces reports about spending
it plans and controls spending
it spends on investment only
it does not relate to spending
12
Which of the following data collection methods would best measure actual repeat business?
tracking cookies from customers' web browsing activity
collecting personal information from online registrations
collecting data on product purchases from loyalty programs
surveying customers about their recent store experiences
13
Since u look up 2 ur older brother & his friends, sometimes what they buy influences what u buy
This is an example of a psychological influence.
This is an example of a membership group.
This is an example of a situational influence.
This is an example of a reference group.
14
Purchasing what type of insurance ensures that your beneficiaries receive an inheritance?
term life insurance
universal life insurance
long-term care insurance
disability insurance
15
Which of the following comments by a supervisor is an example of destructive criticism?
"You must be stupid if you don't know how to do that by now"
"You can't work since you might give ur cold to customers."
"Try both methods and decide which works better."
"I would prefer that you do the job this way."
16
Which of the following is an example of entrepreneurship?
Wesley starts working for his mothers' accounting firm.
Gabriela asks her boss for a pay raise.
Raul invests his money in the stock market.
Yhairia starts a company when she develops a new app.
17
When marketing researchers review the the level of affiliation between two variables, they are
evaluating the predictability of data components
evaluating the correlation of data components
sensitivity of data components
evaluating the affirmation of data components
18
Being a good listener is an example of this behavior that builds positive working relationships
being cooperative
carrying our own weight
maintaining distance from others
having a good attitude
19
Before producing and selling a product, which of the following should marketers do first?
identify the market for the product
determine the product's price
set up a promotional plan
select a channel of distribution
20
You have the right to provide additional info about your income status & payment history when
validating your credit history
opening a checking account
hiring a financial planner
estimating your tax liability
21
Why do many business store information in a computerized database?
to transit documents
to maintain client lists
to monitor economic trends
to communicate with vendors
22
Maggie owns an auto repair business. She'd like to be the best in the city. Goal or vision?
A goal. It's long term, overarching, and inspirational.
A vision. It's specific, measurable, and time bound.
A goal. It's specific, measurable, and time bound.
A vision. It's long term, overarching, and inspirational.
23
Which is a example of a business using technology to improve the efficiency of its salespeople?
installing security cameras
providing a week of in-person training
providing laptops, tablets, and smartphones
accepting debit transactions
24
A business comparing the monthly bank statement with the entries in its checkbook/account is
an example of an accounts-payable system
an example of a break-even analysis
an example of a cash-control procedure
an example of a money-handling technique
25
Which of the following is an example of a current trend in business?
expanding economic growth
promoting private enterprise
developing market research
protecting consumer privacy
26
To be useful to businesses, financial information should be
timely and understandable
reliable and creative
vague and transferable
sensitive and logical
