An example of an ethical issue in the hospitality industry is;

sharing private information about the business or visitors

Hazard analysis critical control points

Work Cover is a legislative body responsible for;

Insurance and injury claims in the workplace

The name and shame site;

shames industries that have done the wrong thing

A suspicious package is delivered to an employee at a workplace

do not open package, evacuate and ring police

When conflict occurs with a customer;

listen carefully to the complain

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Hospitality quiz

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Questions 34

Answers

1
A moist method of cookery;
casseroling
stir frying
grilling
frying
2
Which of the following may occur as a result of cultural stereotyping?
ethnocentrism
prejudice and bias
;lack of interpersonal skills
negative subext
3
It is the responsibilioty of the employee to;
follow set procedures
all of the above
report hazards
be trained wher necessary
4
A bain marie is used for;
grilling
keeping food warm
frying food
cooking food
5
What procedure will need to be in place if this hazard is found in food?
HACCP
The Food Act and HACCP
WHS
The Food Act
6
An example of environmental sustainability is.....
water saving strategies
compost bins
all of the above
recycling
7
An example of an ethical issue in the hospitality industry is;
keeping information private
sharing private information about the business or visitors
entering a guest's room to clean it
being friendly with all visitors
8
HACCP stands for..
Hazard analysis critical control points
Hazard analysis critical response
Hazard analysis crisis recovery
all of the above
9
Which is a document used to control stock?
purchase order form
requisition form
delivery docket
tax invoice
10
The cost of workplace injury can be;
physical cost
economic cost
all of the above
social cost
11
Which of the following is a non-commercial establishment;
youth hostel
public hospital
convention centre
a la carte restaurant
12
The precision cut that is best described as batons;
julienne
jardinere
mirepoix
paysanne
13
When would you refer to an MSDS sheet?
when purchasing chemicals
when washing up
when preparing a new dish
when using chemicals
14
PPE should be worn when;
cleaning using a chemical
using a deep fryer
slicing bread
using a slicer
15
Work Cover is a legislative body responsible for;
maintains places of work
Insurance and injury claims in the workplace
adminitered notices in regard to areas of concern
prvides adequate facilities in the workplace
16
An example of negative body language;
poor posture
well spoken
swearing in the workplace
well groomed
17
Sources of information on the hospitality industry include
TV/internet
colleagues
all of the above
journals
18
The danger zone is between;
4-70 degrees
5-60 degrees
0-60 degrees
4-65 degrees
19
When lifting heavy objects one should;
all of the above
bend their knees
hold objects close to body
ask for help
20
Environmental Health officers are employed by;
local councils
The health department
NSW government
Federal government
21
The Food Act ensures;
the standard of food handling and production is high
all food is delivered at the correct temperature
all food is stored out of the danger zone
all of the above
22
A personal risk would be;
overflowing bins
enclosed leather shoes
long hair not tied up
unclean bench
23
The name and shame site;
Names good companies and bad
Is a warning site
Give industries advice on how to improve
shames industries that have done the wrong thing
24
WHS stands for;
workplace health and safety
workplace health and security
workplace hired security
workers health and security
25
A large piece of mechanical equipment;
hand mixer
chinoix
large wok
commercial deep fryer
26
A work flow;
increases efficiency
decreases wastage
encourages team work
ensures everything flows well
27
Duty of care is the responsibility of;
everyone
visitors
employees
employers
28
Empty question
Empty choice
Empty choice
29
A suspicious package is delivered to an employee at a workplace
do not open package, evacuate and ring police
ask for assistance to open package
carefully open package, evacuate and ring 000
run away
30
The following would affect a restaurants image...
employing a variety of nationalities in your restauranr
good customer service skills
product knowledge
poorly presented staff
31
When one does not wash their hands after sneezing this may lead to;
cross contamination
physical contamination
germ contamination
chemical contamination
32
When conflict occurs with a customer;
ring for an interpreter
tell the customer they need to stop stressing
listen carefully to the complain
call for the manager
33
Empty question
Empty choice
Empty choice
34
When some metal is founf in a food, this is an example of;
personal contaminant
chemical contaminant
physical contaminant
biological contaminant

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