Which process ensures the stewardship of money and funding to deliver the services needed?

Financial Management for IT Services

Which are the 4 P's of Service Strategy?

Position, Perspective, Plans, Patterns

Which process builds and maintains a bond with the customer?

Business Relationship Management

Which is NOT an objective of Service Strategy?

Detailing how to deliver the service

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QAA ITIL Foundation - 05 Service Strategy

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A quiz based on the Introduction to ITIL Service Transition YouTube video

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Questions 10

Answers

1
The BEST outcome of a successful Service Strategy with regards applications will be?
100% being used
Decrease in % being used
Increase in % being used
No change in % being used
2
Which P of the 4 P's of Service Strategy defines the objectives of an organisation?
Patterns
Plans
Position
Perspective
3
Which process ensures the stewardship of money and funding to deliver the services needed?
Demand Management
Financial Management for IT Services
Business Relationship Management
Service Portfolio Management
4
Which process ensures IT has the right mix of services to meet business needs?
Financial Management for IT Services
Service Portfolio Managememt
Demand Management
Business Relationship Management
5
Which are the 4 P's of Service Strategy?
Position, Perspective, Plans, Pictures
Position, Perspective, Plans, Patterns
Position, Purpose, Plans, Patterns
Position, Perspective, People, Patterns
6
Which process builds and maintains a bond with the customer?
Business Relationship Management
Demand Management
Financial Management for IT Services
Service Portfolio Management
7
Which is NOT an objective of Service Strategy?
Ensures a consistent approach at all levels of the organisation
Building relationships with customers to know their needs
Defining high-level services and their customers
Detailing how to deliver the service
8
Which number phase is Service Strategy in the ITIL Service Lifecycle?
First
Second
Third
Fourth
9
Which process develops a 'pattern of business activity' or how customers use services?
Business Relationship Management
Service Portfolio Management
Demand Management
Financial Management for IT Services
10
Which of the ABC of Financial Management of IT Services is optional?
Accounting
Budgeting
Charging
All are optional

QAA ITIL Foundation - 05 Service Strategy Flashcards | StudBud