CIW IBA - Lesson 2 Johnson

Why should you avoid transmitting sensitive information in an instant messaging session?

Typing an e-mail message or instant message using all capital letters can be considered:

A call center that allows consumers to contact agents via avenues other than by telephone.

Problem solving model which task ordinarily performed by 1 person is outsourced to large group.

A status indicator that convey's a person's willingness and ability to engage in communications

What is a podcast?

The term for voice info delivered in digital form as packets of data using IP.

Which should you use to accept real-time assistance from a remote help desk technician?

Term for method of communication where users can type messages/view the responses immediately?

Semantic Web implementations are Web applications that:

Person-to-person communication in which users type short text messages on mobile phones.

Which of the following popular social networking sites is most often used as a business tool?

What is the term that refers to a person's ability to use technology while "on the go"?

Method by which a blogger receives notification when other bloggers link to their blog entry

The practice of categorizing online content through tags

Which of the following would be considered a Web 2.0 technology?

Short for "Web log"; a collection of personal thoughts posted on a public Web site

What is spim?

A data format for delivering Web content that is updated frequently.

A forum on the Usenet service for the discussion of a particular topic.

The integration of telephone and data technologies.

Web feeds can be read using software called:

What is one reason blogging has become so popular and prevalent?

The protocol required for text messaging is:

What is a wiki?

Which of the following is usually true of popular social networking sites?

Allows users to view their Web feeds in their e-mail inbox, rather than subscribing to a feed .

Ability of group to exhibit greater degree of intelligence by solving problems collaboratively.

Allows users to tag Web pages using relevant keywords, compile tags into public list, and share

Asking others to divulge personal info during Internet-based communication can be considered:

Used to describe the 140-character updates broadcasted by Twitter users to their followers.

Term for changing trends in WWW technology/Web design that led to collaboration capabilities:

Enables Web apps to make incremental updates to user interface without reload browser page.

Companies use call centers to: