RMA I Chapters 13-15 2024

Patient health education should include?

Speaking clearly and distinctly to help the person you are speaking to understand you is called?

A telephone message that is organized and logical demonstrates ?

When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?

What type of call must be immediately routed to the provider?

What step in the filing process can be skipped when filing patient records that have previously been filed?

Your priority when responding to a complaint of an angry patient is to?

An important advantage of consumer education is that _?

When a call with a patient is long or complicated you need to?

Many practices provide simplified versions of their patient information packet for a patient.

How much time should you allow for a patient to answer when you place a phone call?

The first thing you should do when answering the telephone is ?

A horizontal file that often features doors that flip up and pullout drawers is called ?

An example of the third level of disease prevention is ?

Patient education brochures should not exceed the ________blank reading level.

What is used to hold patient records that will be returned to the files at the end of the day?

The types of teaching used in patient education are factual, sensory, and ?

What should you use when you need to distinguish files within a filing system?

Putting an identifying mark or phrase on a document to ensure that it is placed in the correct file is called?

What is used when there is a need to distinguish files within a filing system?

A mother calls and informs you that her son has a deep dog bite. Your response should be?

Guidelines for dealing with a salesperson on the phone include ?

What is the most common filing system used in a numeric filing system?

Before placing an outgoing telephone call to a patient, you should?

What can you do to make a message concise?

What medical conditions require immediate medical help?

Before putting a caller on hold you should?

The most basic filing supply is ?

Files of patients who have died, moved away, or for some reason no longer consult the office are considered?

The way patient records are created, filed, and maintained is called?

What does a retention schedule detail?

A medical assistant should answer all telephone calls using?

Teaching a patient about cancer prevention is an example of educating about ?

An example of a screening test is?

What occupations might put a patient at risk for injury because of having to sit for long periods?

Telephone calls that require the practitioner’s personal attention include which of the following?

The first step in the filing process is ?

What conditions require immediate medical help?

A drop in body temperature during prolonged exposure to cold is called ?

Consumer education ___?

The final step in the filing process is?

The three domains of learning are the cognitive domain, the affective domain, and the ____ domain.

In which type of teaching should the patient do a return demonstration of the technique you have taught?

If a patient was overcharged for services, the appropriate procedure is to ?

What indicates that a file has been taken out of the filing system?

The third level of disease prevention is?

Medical practices use ________files to avoid losing track of important dates.

What type of teaching should be used to demonstrate cleaning and dressing a wound postoperatively?

Two types of files that are good options when space is limited are ?

General filing guidelines include?

Developing an education plan will ensure that?

What is a guideline for arranging files in alphabetical order?

All of the following may be handled through telemedicine, except?

The tapered rectangular or rounded extension at the top of a file folder is?

The first level of disease and illness prevention is?

Another term for naming a file is ?

The appropriate way to handle an incoming call for a practitioner from another practitioner is to?

When choosing a storage facility for files, consider?

If you put a caller on hold and determine it will be a long wait?

What constitutes an active file, as opposed to an inactive file?

What is a filing system that is best used by only one person at a time?

The most reliable way to determine whether a storage site is susceptible to flooding is to ?

What guidelines should be incorporated when educating patients about health habits?

What step of the filing process will save time when returning files to their proper places?

When inspecting a document that is smaller than standard size, which of the following should be done prior to filing?

What involves diagnostic testing of a patient who is typically free of symptoms

One of the most important telephone skills is saying words correctly is ?

What may help a patient visualize exactly how surgery will correct his problem?

Numeric systems are known as ________ filing systems.

What should you use when you need to distinguish files within a filing system?