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MOP CHAPTER 6-11 FINAL Flashcards | StudBud
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MOP CHAPTER 6-11 FINAL
MOP CHAPTER 6-11 FINAL
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1
The way to organize appointment scheduling so that it best supports the success of the practice is to:
include a lot of time for the physician’s administrative activities
allow frequent rest breaks.
schedule as many patients as possible throughout the entire day
consider the preferences of the physician.
2
__ line spacing is used for business letters.
One and a half
One and a quarter
Single
Double
3
This optional mail service requires the recipient to pay for the merchandise and shipping when the package is received.
Restricted delivery
Standard insurance
COD
Return receipt
4
A terabyte is approximately _________ bytes.
1 billion
1 thousand
1 million
1 trillion
5
What acts as a filter or barrier between the network and the internet?
Virus detectors
Network systems
Firewalls
Scanners
6
Who ultimately decides whether a medical record can be released?
The medical assistant
The patient
The physician
The office manager
7
If your office is on the West Coast, what time is the latest time to call the East Coast?
2 PM
1 PM
11 AM
4 PM
8
Which of the following is the usual business envelope size?
No. 5
No. 5 ¾
No. 6 ¾
No. 10
9
Which of the following is
not
correct with regard to ending a call?
Hanging up before the caller
Thanking the person for calling
Closing the conversation with some form of “goodbye”
Discouraging inappropriate chatting
10
The medical assistant should consider which of the following when selecting filing equipment?
All are correct
Cost of space and equipment
Confidentiality requirements
Fire protection
11
Which statement is
not
true regarding the reasons for keeping accurate medical records?
The medical record provides critical information for other caregivers.
Effects of various treatments can be tracked and statistics gleaned from...
The patient’s family may want to examine the records and correct errors.
Accurate records are vital for financial reimbursements.
12
When using speakerphone, which of the following should occur to comply with HIPAA?
Should not be used in areas where conversation can be overheard.
Inform the caller that you will be using speakerphone.
Let the person know who else will be listening in.
Door or reception window should be closed.
13
The medical assistant should follow all the following practices regarding patient arrivals
except:
personally escorting patients from reception to the appropriate room.
telling patients the specific items of clothing to remove.
explaining exactly how to put on the exam gown.
having patients wait in the examination room instead of the waiting room.
14
How long are records of telephone messages retained?
..the statute of limitations runs for medical professional liability cases
1 week
7 years
5 years
15
Who is responsible for quality-control tests on equipment at the beginning of the day?
The administrative medical assistant
The provider
The supervisor
The clinical medical assistant
16
Most providers allow medical assistants to give test results in which of the following circumstances?
Only normal test results & abnormal if authorized by the provider
Only normal test results
Abnormal test results if authorized by the provider
A caller asking for information on a spouse or child
17
Medical facilities should keep records on minors for how long?
Until the minor reaches the age of majority,plus the statute of limitations
Until the minor is deceased
Indefinitely
For 10 years
18
Which statement is not correct?
A personal computer is a single user electronic data processing device.
A personal computer and peripheral devices are hardware.
Secondary storage devices include jump drives, hard drives, & flash drives.
Output devices allow data to be entered into the computer.
19
Which part of the computer contains logic circuitry, which interprets instructions from the software?
Application software
ROM
CD-ROM
CPU
20
Which of the following is
not
typically included in memorandums?
TO:
FROM:
DATE:
SIGNATURE:
21
If proof of mailing is needed, the medical assistant might ask the post office for:
a certificate of delivery.
insured mail.
a certificate of mailing.
special handling.
22
Patients may fail to appear for appointments because:
All are correct
they have been pressed for a payment but do not have the funds to pay.
the office consistently runs behind schedule.
they are in denial and are having difficulty facing their illness.
23
Which size letterhead is appropriate for most business correspondence?
8 1/2 × 11 inches
5 1/2 × 8 1/2 inches
17 × 22 inches
7 1/4 ×10 1/2 inches
24
Which is used to ensure that all office computer programs and data are secure in case of a mishap, fire,natural disaster
Microprocessor
Data backup
Write-protection
RAM
25
An application program is software that is designed to:
provide the computer with a set of basic instructions for executing other..
All are correct
interpret the program instructions.
perform a variety of tasks, word processing, database functions, & pt bill
26
Which of the following is referred to as the “brains” of the computer?
CPU
RAM
ROM
HDD
27
Which of the following is
not
needed when describing a patient’s chief complaint?
Remedies the patient has tried to relieve symptoms
The duration of pain
How many family members are healthy
The time when symptoms were first noticed
28
written communication, which of the following should
not
be capitalized unless the word is the first word of a sentence?
Common nouns
Names of people
National nouns and adjectives
Proper nouns
29
The process of moving an active file to inactive status is called:
indexing.
conditioning.
purging.
coding.
30
An ergonomic workstation designed for prolonged use will not include which of the following?
Foam wrist rest
Laptops and tablets
Split-key keyboards
Headsets
31
What is not considered email etiquette in the ambulatory care facility?
Use all capital letters if the email is important.
all capital letters if email is important & use abv. and emoticons...
Include a subject on the subject line.
Start with a formal greeting followed by the person’s title and name.
32
Which of the following are common types of filing equipment found in a medical office?
Automated files
All are correct
Rotary circular files
Lateral files
33
What is the best way to decide whether patients need special assistance in disrobing?
Ask all patients if you can be of assistance.
Wait for patients to request help
Use special consideration with patients who have a disability.
Offer help to patients who appear ill or upset
34
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1, ‘16
5/1/07
May 1st, 2016
May 1, 2016
35
Which types of outpatient procedures might be scheduled by the physician’s office?
CT scans
MRIs
All are correct
Blood work
36
Which of the following keyboards helps reduce repetitive strain injuries by minimizing muscle strain?
Wireless keyboard
QWERTY keyboard
Split-key layout and waved or curved key layout
Split-key layout
37
Which of the following are common sources of incoming calls to the physician’s office?
New patients
Other physicians
Laboratories
All are correct
38
Which of the following is an output device?
Printer
Keyboard
Scanner
Touch pad
39
The most frequently used follow-up method is a:
tickler file.
None are correct
transitory file
practice management file.
40
How often should the crash cart be inventoried?
After each use
Monthly
After each use and monthly
Weekly
41
The use of phonetic writing in the medical office can help you:
pronounce patients’ names correctly.
learn the meaning of medical terms.
take notes quickly and accurately.
better understand medical abbreviations.
42
Which is the most common type of business letter where all elements are left justified?
Semi-block letter format
Full block letter format
Modified block letter format
Informal full block format
43
Which of the following is
not
an advantage of a numeric filing system?
It allows periodic expansion without shifting folders.
It provides additional confidentiality to the chart.
Filing activity is greatest when the system is initiated
It saves time in record retrieval and re-filing.
44
The physical health record belongs to the:
insurance company.
patient.
All are correct
physician or provider
45
A filing system in which an alphabetic cross-reference must be consulted to locate specific files is called an__ system.
shelf filing
indirect filing
shingling
direct filing
46
Which screens responds to the electrical character... of a finger and is found in smart phones and other electronic devi
Capacitive touch screen
Resistive touch screen
Touch pad
Surface acoustic wave
47
Which of the following is
not
a method of organizing a medical record?
Progressively
Source oriented
Chronologically
Problem oriented
48
The first prerequisite for scheduling an outpatient admission or procedure is:
the telephone number of the diagnostic or inpatient facility.
a signed consent form.
the patient’s demographic information.
an oral or written order for the procedure from the physician.
49
A matrix in the schedule:
is done at the end of the day.
is used only in large offices.
prevents booking of patients during meetings and hospital rounds.
prevents overcrowding.
50
In this chapter, media is defined as:
type of communication
type of communication and data storage devices.
a type of ink
data storage devices.
51
What is the error in this statement? “Did there son, daughter, and granddaughter came to the appointment.”
The period should be a question mark.
There is spelled incorrectly.
The period should be a question mark and there is spelled incorrectly.
The comma between the son and daughter is not needed.
52
Identify the error(s) in the following inside address:Jane Miller14412 East Lake Drv.Tallahassee, Florida 34101
Street abbreviations
Comma between city and state
All are correct
Personal title
53
When a patient calls with a complaint:
use an approach similar to that for angry callers.
find the source of the problem
present options of solutions to the patient.
All are correct
54
When answering phone for a healthcare practice, which practices helps create a positive impression on the caller?
All are correct
Use medical jargon.
Speak in monotone
Smile.
55
Which of the following is essential to active listening?
Listen to what the speaker is saying.
Listen to nonverbal clues
Interpret what the message is.
All are correct
56
Cipher text
is another name for which of the following?
Encrypted data
Audit trail
Firewall
Decryption data
57
An incidental disclosure:
All are correct
is limited in nature.
occurs as a result of another use or disclosure that is permitted.
cannot reasonably be prevented
58
Pitch is:
a change in pitch.
the choice of words.
the quality of being clear.
the depth of a tone or sound
59
HIPAA recommends that physicians keep the records on patients for at least:
3 years
2 years.
1 year.
HIPAA does not recommend a number of years.
60
A series of computers that are linked, allowing them to share information, is a(n):
database.
internet.
clearinghouse.
network.
61
The medical record should be released only with a:
written order from the physician.
verbal order from the physician.
verbal order from the office manager.
written release from the patient.
62
Which of the following types of communication tools is best for two-way communication?
Cell phone
Fax
Pager
Voice mail
63
Encrypted data are called:
flash.
cipher text
firewalls.
crackers
64
______ can be used to merge the patient’s data into a letter template creating an individualized letter for the patient.
All are correct
Word processing software
Practice management software
Electronic health record
65
Common output devices in the healthcare setting include which of the following?
Speakers
All are correct
Printers
Monitors
66
Which of the following calls is considered urgent, but not an emergency?
Broken bones
Animal bite
Severe allergic reactions
Symptoms of chest pain
67
A MA needs to send a letter informing a patient about her test results. What type of mail service should be used?
First-class mail
Priority mail express
Priority mail
Certified mail
68
A mouse is a(n):
storage device.
input device.
processor
output device
69
All of the following are advantages to using laser printers
except:
cost.
efficiency.
quality of printing.
speed.
70
safety measure identifies potential threats of network breaches and action plans are initiated to prevent the breaches
Virus protection software
Security risk analysis
Monitoring log-in activity
Audit trails
71
The “E” entry in the SOAPER charting method means:
education.
exclude.
evaluation
entry.
72
Computer hardware can be divided into all of the following categories
except
one. Which is the
exception
?
External components
Input devices
Network access devices
Secondary storage devices
73
The principal advantage of using the wave method when designing the scheduling process is that it:
enables the physician to see more patients each day
allows flexibility to accommodate the unpredictable.
gives priority to established patients.
provides more breaks for staff members.
74
Which of the following types of communication tools can be used to record verbal messages?
Call waiting
E-mail
Fax
Voice mail
75
Active listening involves:
All are correct
confirming what the speaker has said.
being present in the moment.
focusing solely on the conversation.
76
Which statement is
not
accurate about correcting charting errors?
Insert the correction above or immediately after the error
Draw two clear lines through the error.
In the margin, initial and date the error correction.
Do not hide charting errors.
77
If you want to transfer paper files to a computerized system without inputting all the data using the keyboard, use a...
magnetic disk drive.
scanner.
disk operating system
modem
78
A MA needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ___
First-class mail with return receipt
Priority mail
Priority mail express
Certified mail with return receipt
79
The vocabulary of a particular profession is called:
enunciation.
jargon
monotone.
salutation.
80
When informing patients that you must postpone their appointments because of the absence of the provider, it is good to:
explain exactly why the provider cannot see them.
be extremely apologetic about the inconvenience.
give them the option of seeing another provider.
offer them priority over patients already scheduled in the future.
81
If your office is in California and it is noon, what time is it on the East Coast?
8 AM
3 PM
4 PM
9 AM
82
A person who fails to keep an appointment without giving advance notice is called a:
cancellation.
disruption.
no-show.
reschedule.
83
When patients need a series of appointments, it is best to:
let the patient call when he or she is ready to come in.
try to set the appointments for the same day of the week at the same time.
use any method of scheduling; they will all be effective.
schedule them individually
84
A pleasing telephone voice is developed by using:
customer service.
professional jargon
a monotone.
enunciation
85
When answering incoming calls, what is the first thing the caller should hear?
Your offer to help or assist
All are correct
The name of the facility
Your name
86
Which of the following should be removed from the reception area as quickly as possible?
Patients’ relatives
Children
Talkative patients
Angry patients
87
Which of the following describes a phrase without a main clause and is a major error in writing?
Noun
Verb
Fragment
Complete sentence
88
Which information item is
not
included on the patient information form that new patients are required to complete?
Name and address of nearest relative
Summary of medical history
Name of spouse, if applicable
Social Security number
89
Words that replace nouns so that they do not have to be repeated constantly are called:
interjections.
verbs.
prepositions.
pronouns.
90
What is the most important reason for telling the physician when a charting error is discovered later?
To keep the patient from discovering the error
To make sure the medical assistant is not accused of making the error
To protect the patient’s health and well-being
To protect the medical assistant’s job
91
When a requested appointment time is not available, the medical assistant should:
insist that the patient accept the next available appointment
explain why the time is not available and offer a substitute date and time.
immediately put the patient on a waiting list for that time slot.
suggest the patient see an alternate physician in the practice
92
What is the error in this statement? “Sally the receptionist called Miss Jones to reschedule the appointment.”
The word receptionist is spelled incorrectly
The word receptionist should start with a capital “r.”
There should be a comma between receptionist and called.
a comma between recep.. & called and there should be a comma between Sa...
93
What is the purpose of noting “c: Alice Adams, MD” at the bottom of a letter?
To instruct the medical assistant to send the same letter to Dr. Adams
To request that the receiver make a copy of the letter for Dr. Adams
To advise the receiver that a duplicate letter has been sent to Dr. Adams
To tell the receiver that Dr. Adams has more information about the subje...
