What must be included in help desk ticket to have bill cycle changed?

Name, account number, and requested due date

NPS starts late January, which of the following will prompt a NPS survey.

Appointment cancellation, Modem reset

Who can put unlimited data on a customers account?

Anybody because we don't need the transfer

When can you put a customer back on old promotion?

when it shows available in general market promotion list

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Answers

1
How long does it take to get the Digital welcome guide when ordering new service in corp 15552?
1 hour
10min
15min
20 min
2
When will customers start to be notified of the new bill statement in Atlanta?
February
They are not getting a redesigned bill
now by email
March
3
When is fox college sports no longer available for comcast tv customers?
12/31/2016
01/01/2017
Its not going away
01/30/2017
4
Which of the following should you not create an Er ticket for unauthorized charges?
installation,svc calls, taxes and fees
All of the above
Rate increases
ETF
5
What must be included in help desk ticket to have bill cycle changed?
Name, account number, and requested due date
the due date requested
account number and due date
nothing its already listed in ticket
6
What will customers begin to lose if they do not take part of the Equipment upgrade process?
HD channels
Netflix app
Slower internet speed
Nothing because they dont need new equipment
7
NPS starts late January, which of the following will prompt a NPS survey.
Appointment cancellation
Modem reset
All calls will prompt NPS surveys.
Whats NPS?
8
Who can put unlimited data on a customers account?
nobody because we do not offer it anymore
Nirvana only
CSA team
Anybody because we don't need the transfer
9
For CSG accounts, when is the promise to pay available in the ivr for big south customers?
That is not coming to big south
Tuesday, Feb 21st
Tuesday, Feb 28th
Tuesday, Feb 14th
10
When can you put a customer back on old promotion?
We cannot put back in promo unless increasing MRC
Submit ticket to have them put back in promo.
when it shows available in general market promotion list
They have to stay at edp.

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