Why should client consultations be performed with as much privacy as possib

to avoid breaches of confidentiality

Body language is ______________

nonverbal communication such as crossing your arms and frowning

Which is the best example of constructive criticism?

guidance offered by supervisors to improve your job performance

The “review" step is the most critical of the consultation process because

it ultimately determines the service(s) you will perform

You should be attentive with all clients __

because all clients are different

What is true of listening?

It is the best relationship builder.

When is it appropriate to argue with clients?

absolutely, unquestionably never

What is a good description of a client who should be scheduled at the end of the day?

. someone who is habitually late

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CH 3 Communication for Success

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Questions 25

Answers

1
The best way to understand others is to begin with a firm understanding of
Business
Yourself
Beauty & Wellness
The brain
2
When bringing issues or problems to your supervisor or manager, it is important to
be a problem solver
act authoritatively
name the people involved
not incriminate yourself
3
Why should client consultations be performed with as much privacy as possib
so other beauty professionals cannot steal your clients
because they are embarrassing
so the manager won't hear if you make mistakes
to avoid breaches of confidentiality
4
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as __
reflective listening
targeted assimilation
repetitive feedback
associative communication
5
. A(n) _________________is also known as a client questionnaire.
intake form
color chart
Beauty Review
consent form
6
Body language is ______________
the set of scientific terms used for describing the body
. any terminology the client uses to describe their body
verbal communication such as describing which area will be treated
nonverbal communication such as crossing your arms and frowning
7
Why is customer service important in beauty and wellness professions?
It is not important to beauty and wellness professions.
Treating customers well is the only way to make them tip generously.
It is central to success.
Treating customers well is the only way to get promoted.
8
Which is the best example of constructive criticism?
feedback you provide when your manager is not performing well
comments you make about how other beauty professionals do their jobs
guidance offered by supervisors to improve your job performance
observations you offer about why a client does not look good
9
What is the very first thing you should do when meeting a new client?
Wear a smile
Sanatize your work area
Inform the client of the fees
Prepare the client for service
10
The “review" step is the most critical of the consultation process because
everything you say in this step is considered a legal obligation
it ultimately determines the service(s) you will perform
clients don't pay attention until the end of the consultation
your manager will be present for this step of the consultation
11
How much time should you schedule for a consultation with a first-time client?
29-30 minutes
5-15 minutes
15-20 minutes
45-60 minutes
12
clients can affect the shop's flow, causing setbacks in the app. calendar as well makin beauty pros late for other appts
scheduled
frequent
talkative
tardy
13
What tool should you use to put your clients at ease about your technical abilities?
letters if recommendation
personal portfolio
fashion magazine
style book
14
You should be attentive with all clients __
in order to earn generous tips
because all clients want the same things
because all clients are different
in order to sell them products
15
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a __
positive attitude
certain amount of apprehension
healthy skepticism
defense if needed
16
____ is effectively the basis of all long-lasting relationships with clients and coworkers.
Communication
Advertising
Management
Training
17
When u help the client selec a style that is reflective of their body shape & entire lifestyle, u r sub. to the concept
Fashion Personality
Seasonal color
Big Picture
Total look
18
The most imp communication u will have w/ ur clients is a(n) __which will help u to determine the client's needs & a
sales pitch
Client consultation
Follow-up meeting
open house
19
Which of these is considered a legal document?
intake form
color chart
service record
release statement
20
What is the first step you should take if a client is dissatisfied?
Try to minimize the problem.
Guarantee that it will never happen again
Talk to your attorney
Ask for specifics
21
What is true of listening?
Too much listening means not enough talking.
It is the best relationship builder.
It accomplishes less than talking.
Listening too closely makes most people uncomfortable.
22
In dealing with conflicts that may occur between your coworkers, it is important to ___
get involved
remain neutral
take sides
offer advice
23
As you interact and communicate with fellow coworkers, remember to treat everyone with
aloofness
competitiveness
scrutiny
Respect
24
When is it appropriate to argue with clients?
absolutely, unquestionably never
when they are late
when they are openly dissatisfied
when they arrive on the wrong day
25
What is a good description of a client who should be scheduled at the end of the day?
. someone who is habitually late
someone who is habitually talkative
someone who is often rude to the staff
someone who is never sure of the services they want

CH 3 Communication for Success Flashcards | StudBud