N5 Admin Theory Challenge 2

A must have skill or quality can be classed as what?

Which of the following is NOT a benefit of video conferencing?

What should a company NOT do when ensuring the quality of customer service?

Notices should be placed in appropriate areas to remind staff of their health and safety duties.

If something is protected by copyright law, can it be copied or reproduced?

The purpose of a job description is to do what?

You should not send confidential information via e-mail.

Which of the following is NOT a feature of current legislation in relation to Health and Safety?

Which of the following would be found in the person specification and not the job description?

How many fields are there in the following database?

Who is responsible for marking equipment with UV pens?

Which of the following is NOT a feature of good customer service?

A mystery shopper can be used to measure customer satisfaction.

If an administrator has little direct contact with customers, their customer service skills do not matter.

This act is designed to minimise the potential risks associated with the use of visual display units.

Which of the following is not a quality?

What should be updated regularly?

An employer is responsible for what in relation to the security of information?

What is the main purpose of a mission statement?

Which electronic communication method allows the audience to ask questions and chat with the host live?

Podcasts/vodcasts cannot be downloaded to a device.

Security cables can help to protect the security of what?

Which of the following is NOT a benefit of good customer service?

According to the Health and Safety at Work Act, which of the following is NOT the responsibility of an employee?

Which of the following is NOT a benefit of using reliable internet sources of information?

When inserting a date in a letter, what date format would be acceptable?

If information in a website is considered bias, is this an advantage or disadvantage to an organisation?

What does the following manuscript correction sign mean?

Which of the following is an employee NOT responsible for in relation to the security of information?

What is the best graphical form to use when you want to show trends over a period of time?

If a website is 'non-biased', does this mean it is reliable or unreliable?

In a database, what is the best data type for a name?

Slide master can be used to set the layout and standard formatting on all slides in a presentation.

In a database, 'address' is an example of a what?

If you were asked to 'outline' a duty of an administrator, which of these would be a suitable response?

Which of the following is NOT a current legislation in relation to security in the workplace?

How many records are in the following database?

All employees must have access to the organisation's health and safety policy.

Which of the following is NOT a consequence of poor customer service?

GDPR stands for what?

Which of the following is NOT a benefit of having a corporate image?

Who is responsible for making sure office doors and windows are locked when leaving?

What is the most appropriate method of communication to contact managers urgently regarding a problem?

It is not necessary for an organisation to maintain a record of all accidents in the workplace.

If you wanted to share some recipes with others who also enjoy cooking, what is the best way to do this?

DTP stands for what?

What does a padlock sign at the end of the URL window mean?

Which of the following does an employer NOT have to do in relation to Fire Precautions Regulations?

Which of the following would an organisation use the internet for?

Failure to comply with GDPR may result in substantial fines.

Bigger files such as spreadsheets and database files cannot be attached to an e-mail.

Which of the following would be found in the job description and not the person specification?

When using spreadsheets, which function should you use to count the number of entries in a list?

File names should be what?

What should a company NOT do when communicating with customers?

When using spreadsheets, which function should you use to identify the highest number from a list?

When using the internet, what is the homepage?

Which of the following is NOT a social media website?

Which of the following would an employer NOT do to protect property?

An employer is required to do many things in relation to First Aid Regulations. Which of the following is incorrect?

Which of the following is NOT a consequence of poor file management?

Which of the following would NOT help to prevent fires in the workplace?

Which of the following is NOT the responsibility of the employer in relation to the security of people?

An e-diary cannot prevent double-bookings.

A customer service policy helps to ensure that customers get what?

'I'm lovin' it' is an example of a what?

Which of the following is NOT included in the Computer Misuse Act?

Which of the following is NOT an effect of poor customer service?

To make a cell reference absolute, which symbol is used as part of the formula?

Which of the following is a feature of a reliable internet source?

The ability to do something well, either through practising it or by gaining knowledge in it is called what?

'Our mission is to provide a global online marketplace where practically anyone can trade practically anything'.

Which of the following would NOT help to prevent slips or trips in the workplace?

What does 'Bcc' stand for in an e-mail?

Staff wearing a name badge helps to protect the security of what?