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Management - Chapter 11 Flashcards | StudBud
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Management - Chapter 11
Management - Chapter 11
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Answers
1
The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.
new product group
matrix group
vertical group
new-venture team
2
Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:
to perceive a need for change.
to gather more data.
to implement change.
to change the reward system.
3
When trying to overcome the resistance for change, which approach is best suited when change is technical?
Negotiation
Top management support
Communication
Coercion
4
The adoption of a new idea or behavior by an organization is known as organizational _____.
structure.
change.
intervention.
development.
5
All of the following are characteristics of creative individuals EXCEPT _____.
curiosity
originality
playfulness
rationality
6
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
Organization development
People change
Organization change
Culture change
7
Which of the following is a person who sees the need for and fights for productive change in an organization?
A catalyst
An idea champion
A sponsor
A creative individual
8
Which of the following is NOT a characteristic of a creative individual?
Persistence and focused approach
Undisciplined exploration
Conceptual fluency
Authorization and dependent
9
Which of the following is(are) important role(s) to be played during the process of organizational change?
The critic
The idea champion
All of these
The sponsor and Inventor
10
_____ indicates a disparity between existing and desired performance levels.
Behavioral occurrence
Environmental opportunity
Need for change
Critical incident
11
Which of the following refers to the generation of novel solutions to perceived problems?
Problem solving
Organizational development
Creativity
Brainstorming
12
An example of an organizational would be:
the switch to a new production method.
the decision to offer a new product line.
the introductions of a new pay for performance system.
all of these.
13
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.
Organization development
Culture change
Organization change
People change
14
All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.
risk propensity
exploration
innovation roles
cooperation
15
The horizontal linkage model is best applied to a:
environment that requires speed.
stable environment.
low pressure environment.
customer service environment.
16
Today's most successful companies are including _____ directly in the product and service development process.
internal buyers
competitors
employees
customers
17
The role of the _____ is to prevent people in other roles from adopting a bad idea.
inventor
sponsor
ombudsman
critic
18
All of the following are characteristics of creative organizations EXCEPT_____.
use of teams
long term horizon.
centralization
risk taking norms
19
Creative organizations:
are loosely structured.
are characterized by an unusually high number of routine jobs.
have too many layers of management.
have little ambiguity.
20
Communication and education tactic to change implementation should be used when:
change is technical.
users need to feel involved.
initiators clearly have power.
group has power over implementation.
21
The final step to be managed in the change process is:
intervention
planning change
freezing
implementation
22
Which of the following symbolizes to all employees that the change is important for the organization?
Participation
Coercion
Top management support
Negotiation
23
The _____ approach to change implementation should be used when users have power to resist.
top management support
coercion
education
participation
24
_____ is NOT a type of current problem that organizational development can help address.
Organizational decline
Mergers
Diversification
Acquisitions
25
A _____ change is related to the organization production process.
new product
structural
technological
culture/people
26
_____ change is a change in the organization's product or service outputs.
Creative
Technology
Entrepreneurship
Product
27
_____ uses formal bargaining to win acceptance and approval of a desired change.
Negotiation
Coercion
Participation
Education
28
_____ is the lack of information about future events.
Stress
Worry
Risk
Uncertainty
29
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Disruptive innovation
Productive innovation
Restructuring innovation
Service innovation
30
Shared development of innovations among several departments is emphasized by the _____ approach to innovation
top down
bottom-up
vertical
horizontal linkage model
31
Which of the following is a change in the manner in which an organization does its work?
Creativity
Entrepreneurship
Technology
Product
32
At which stage of the change process do managers evaluate problems and opportunities?
Initiate change
Monitor forces for change
Implement change
Need for change
33
Which of the following is a characteristic of the large-group intervention model?
Gradual time frame
Results in incremental change
Addresses the entire system
Learning for the small group
34
Which approach to change implementation should be used when a crisis exists?
Participation
Top management support
Coercion
Education
35
Innovation requires the coordination that occurs with the _____ .
bottom-up approach
top-down approach
horizontal linkage model
time-based approach
