LO-5 Flashcards

1

Which is the pain sandwich: the proper arrangement of a negative news message?

2

The INDIRECT method is used for all of the following scenarios except?

3

An email and a letter do NOT share ______________ in common.

4

"Actually, you're technically wrong; here's why" is the basis of the ___________________ letter.

5

A ___________ is used at the beginning of the INDIRECT METHOD to reduce shock/pain/surprise.

6

Before stating the bad news in the letter, you should state the _____________.

7

In a negative news message, the use of the indirect method (and other writing techniques) is to ________________.

8

The first letter was written and sent about _____________ years ago.

LO-5