MAB155-Quiz 3

HIPAA_____ any facts,if revealed, could potentially be used to identify an individual.

All of the following are the basic units of the communication process EXCEPT

Which of the following is NOT useful when putting together a patient information booklet?

________ are used to ask the patient for further information to more fully discuss a subject.

is willingness/ability to understand what patient is feeling because you have experienced it

If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ___

__directive technique MA requests more information to better understand what patient has stated

Letters sent out by MA are a direct ___ on the physician and on the medical office as a whole.

Which of the following is NOT an acceptable guideline for proofreading documents?

practice _____ is a good marketing tool & can be created using simple software by hiring a firm

__any response to communication, is critically important when working with patients

It is a violation of the _____ to throw patient information into the trash.

good______ can reduce the # of questions by telephone from patients

difficult patient on telephone the best approach is___ while remaining in control of situation

A person in ________ will unconsciously avoid an unwanted feeling or situation.

person employs__he/she thinks imaginatively,solves problems,learns information,thinks logically

________ can be answered with a yes or a no.

Which activities would be beyond the scope of MA,when helping physician prepare for a speaking?

You should NOT indicate _____ you are calling until you have the patient on the telephone line.

________ is a classification of people based on a group they are part of.

NOT explaining an unfamiliar medical term to a patient may be considered ________.

________ communication is the language of gesture and actions, including body language.

all telephone calls, first thing find out is the patient’s ___ in case you become disconnected.

________ is feeling sorry for the patient.

__ involves paying attention to speaker concentrating on message, observing/offering a response