Day 10 Quiz + Day 11 Quiz

When do you create manual event IDR?

If a customer would like to update their call list, we should check..?

You do not create an actual alarm (manual event) when someone is stuck in the elevator.

You do not need to call this customer and can finalize with operator action DRG.

Based on the below fire alarm action plan, what call flow would you use when calling the premises?

How long do we wait for the accept/reject message on an ASAP dipsatch?

After dispatching on a burglary alarm, you receive an additional burglary alarm. You should restart your action plan.

Based off this action plan, if you get a cancel signal, we should not dispatch police

This alarm is audible

While dispatching on a burglary alarm you receive a cancel signal that aborts the event. You should continue to dispatch

On NYC fire accounts, where is box/terminal information located?

The below DFC is received when attempting to notify on a low battery signal. What should the Specialist do next?

What two pieces of information should you get from the customer if they indicate they are responding?

How would you relay a cancel signal when requesting a dispatch?

How would you finalize if there was no response on the elevator line, you called the prem and they did not request DFD

What DUNC code would you finalize as if you dispatched and then updated police in the same event?

You should update the authority phone number as soon as you find out it's incorrect

On a NYC Fire alarm, which box and terminal would you provide for a fire alarm from the sprinkler?

Who can request to cancel dispatch on a residential fire alarm?

Which of the following are you not required to provide/offer when dispatching, unless requested by the dispatcher

Who can request to cancel dispatch on a residential burglary alarm?

When processing low priorities, Specialists should restart their action plan each time a new activation is received.

How do you answer the phone on an elevator alarm?

If you receive a low priority signal and cancel signal, which action plan should you follow?

Do you need a password to cancel the fire department on this residential fire alarm?

Who can request to cancel dispatch on a residential carbon monoxide alarm?

Who can request to cancel dispatch on a NYC commercial fire alarm?

You received multiple burglary alarms pre-dispatch, you do not need to restart their action plan.

If you keep receiving burglary alarms pre-dispatch, you do not need to restart your action plan

What is the one scenario where you can read from the entire script in TRM when calling the customer?

How do you restart you action plan?

If you keep receiving fire alarms pre-dispatch, you do not need to restart your action plan until AFTER you dispatch

On a NYC Fire alarm, which box and terminal would you provide on a fire alarm from a smoke detector?

In order, what are the three toggle options available when processing a 2 way?

You receive a fire alarm and a burglary alarm. Where can you go to see the burglary alarm action plan?

If you receive a inbound call, while locked on an account, this is a...?

On a NYC Fire alarm, which box and terminal would you provide on a fire alarm from a pull station?

Drop, point, _________________, area, area of activation- are ways dispatchers may refer to the description of the alarm

How many attempts should you make over a 2 way if there is no voice response?

Bob S. is responding in 10 minutes in a green Ford Focus, after updating police, how should you document the call?

While dispatching police, they state the address is incorrect. How will you communicate the address issue?

While speaking with a customer on a 2 way, they mention a service issue with the alarm system. What should you offer?

Do you need a password to cancel this residential fire alarm dispatch?

Who can request to cancel dispatch on a commercial fire alarm?

On low priority signals, Specialists should restart their action plan each time a new activation is received.

Which signals are examples of electronic verification?

If the customer would like results from a dispatch, but don't want to wait for a call from authorities, you can offer..?

After providing dispatch with the address, they are not going because the customer is testing. How do you proceed?

After dispatching on a commercial fire alarm, the customer would like you to cancel dispatch. How do you respond?