Intro to Hospitality Final Review

Group bookings are forgiven when the event is unexpectedly interrupted by acts of God due to:

Business format franchising gives the franchisee the right to use the

For my final I will need

Computerization in food service operations in the near future will

"Making a profit" means that

Profits from a business are treated in two ways

Quality standards require the franchisees to hire the franchisor to manage the franchise.

Solid waste has gained attention from restaurant operators principally because of

In a QSR chain operation

On average, how many units on does the majority of hotel properties offer?

Just as the economy has good & bad times, so does the hotel business.

In hospitality, there is pressure to operate at maximum capacity because

A profit-and-loss statement is also called

In most cases, the major source of profit in a hotels is from

Capital costs are

The marketing mix consists of

The night audit =(today's charges-today's payments) be added to yesterday's closing balance

Treating employees as internal customers requires ____?

The greatest strategy changes by multi-unit companies regarding “place” has been

Controlling costs and quality in the back of the house

Internet web sites for restaurants

Leverage is a financial term and means

Sanitary landfills are

A POD is a

The point of the “one industry” concept for students is that

Geography is important to the hotel population.

The attribute that is particularly critical in developing a service culture is:

The ____ improves operational efficiency by eliminating repetitive tasks and improves service.

Which is not true about an ecotourism resort?

Advantages in the mass media for chain specialty restaurants arise principally from

_____ is a property with well-designed learning environments & small meeting rooms with full audiovisual.

Some potential safety/liability concerns for a hotel are

A guest not staying overnight charges to their hotel charge account is posted in the

Economy of scale means

For families today, vacation needs are for

Yield management as used by hotels

To be promoted rapidly, usually your best avenue is through

The basic work of managers in the hospitality industry calls for

The term “product” in the restaurant setting includes

In on-site food service, success is measured by

Advertising for service should

The “job benefit mix” means

REITS are

Who is responsible for what and who reports to who is an aspect of

The best way to think of consumerism is as

The HACCP sanitation program

_______ is considered a capital cost.

The general types of service transactions in the lodging industry are

Which type of travelers have the least seasonal travel pattern?

In a typical rooms department, the departmental income should be about

Dietary schizophrenia refers to a person who

Quick service restaurants are dominated by chains because of

When we define the hospitality industry, we mean

Composting

The performance standard for service organizations should be

In terms of career advancement, the hospitality industry calls for

The concept of retained earnings as applied to work experience means

A knowledge worker is one who

Historically, which is the most influential factor driving innovation in the hotel industry:

Psychographics refers to people’s

Hotel segmenting means that hotels are

Which traveling segment is growing the fastest (70% increase in the last ten years)?

Dining is predominantly

For managers, computerized POS technology

Some factors causing changes in the hospitality industry are

Profit in the organization

A recent vacation trend among young adults has been

The fundamental need for business travelers is

Spas are widely available, but not profitable; hotels offer them merely as an amenity.

Important areas for observation in a field experience are

Since hotels have large fixed costs they break-even at very low rates of occupancy.

The most common means of tourist travel is by

In a typical F&B department, the departmental income should be about

Over the last 20 years since 1988, the number of overseas visitors to the U.S. has increased

A limited service hotel

Seeking work abroad in the hospitality industry

A guest remaining at least one day past originally scheduled departure date is an

A pure management contract is almost unknown today.

On a hotel income statement, capital costs include

The age group that travels most is

Which criterion is needed for a hotel name to carry brand equity

Face-to-face transactions

A major reason for international travel is the

The most common reason people give for traveling is

Recycling is

Empowerment is a term that

Cost of sales is

A recent important development in reservation systems has been

Large hotel with 500+ guest rooms, extensive meeting & function space, & a large ballrooms is

The most notable example of a restaurant serving the eating market is

Service is

Vacation ownership

For excellence in service, a service strategy is developed by an organization

The major contribution food service can make to our environment is

The following statement about the economic significance of tourism is correct:

The highest percentage (52%) of travelers are

The informal organization refers to

Controllable expenses are

I will actually use the Quiz to study this time!! (No wrong answers...be honest!)

At the present time, nutritional labeling covered by the Nutrition Labeling and Education Act