Where do we get to see the Insurance Policy Number on Engage?

Insurance Policy>>Existing Policies

What is the processing fee on 6 EMI cash loan?

3% of the loan amount + 18% GST

If the customer said that "he was checking his credit limit and don't want to avail the loan". Select Tagging.

Approval To Disbursal>>Not interested>>Just checking eligibility

Where do we see the status of Limit Enhancement on Engage when the customer uploads bank statement for higher limit?

Loan Summary>>Limit Enhancement

Which of the following is the correct sequence of events that take place after logout?

Logout from dialer>Logout from Gmail>Close the windows>Shut down the PC

On which screens can customer enter the referral code?

Welcome screen, social login screen, refer and earn screen

Advisor is on call with the customer and while guiding the customer for the KYC process the call gets disconnected. Tag.

Approval To Disbursal> Interested>Will Complete KYC & Transfer The Amount

Rearrange: the garbage / dispose of / properly / Please

Please dispose of the garbage properly

Customer said that he don't want to avail the amount and later on he requested for a call back. Select tagging.

Approval To Disbursal>Not interested>Reason not Shared & mention in comment

Customer's profile is on hold for PAN and the Smart Repay is pending, customer denies to activate the Smart Repay. Tag

Lo hold> Not Interested >Not Int- to sign NACH/ E Mandate

Where do we see the BRE 1- A1 flagging on Engage?

Home Screen>>Customer Status>>Score

Customer wants to cancel BNPL loan & the advisor informed the customer to contact the merchant for the cancellation. Tag

BNPL> Welcome Call> Request For Loan Cancellation

From where can we send the KFS(Key Fact Statement) to the customer from Engage?

Miscellaneous>>Send Loan Details

Rearrange: come from / Where / did / all these letters

Where did all these letters come from?

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Questions 25

Answers

1
Where do we get to see the Insurance Policy Number on Engage?
Loan Summary>>Loan Details
Miscellaneous>>Sent Loan Details
Insurance Policy>>Existing Policies
Home>>Other Detail
2
What is the processing fee on 6 EMI cash loan?
30% of the loan amount + 18% GST
3.5% of the loan amount + 18% GST
3% of the loan amount + 18% GST
2.5% of the loan amount + 18% GST
3
Where do we ask the customer to email an error screenshot?
[email protected]
[email protected]
[email protected]
[email protected]
4
If the customer said that "he was checking his credit limit and don't want to avail the loan". Select Tagging.
Approval To Disbursal>>Not interested>>Not applied for Loan
Approval To Disbursal>>Not interested>>Just checking eligibility
Approval To Disbursal>>Not interested>>Limit is less
Approval To Disbursal>>Not interested>>Reason not Shared
5
In which case scenario do we ask a BRE 1 customer to upload bank statement?
Limit & Tenure is less
All of the above
Limit is less
ROI is high
6
Where do we see the status of Limit Enhancement on Engage when the customer uploads bank statement for higher limit?
Loan Summary>>Limit Enhancement
Recent Action>>Demographic Details
Loan Summary>>Perfios Detail
Loan Action>>Limit Enhancement
7
Which of the following statements is correct?
Good to hearing you
Nice to hearing that
Nice to hear that
Nice to hearing you
8
Which of the following is the correct sequence of events that take place after logout?
Close the windows>Logout from Gmail>Switch off the Computer
Directly switch off the Computer
Logout from dialer>>Logout from Gmail>Shut down the Computer
Logout from dialer>Logout from Gmail>Close the windows>Shut down the PC
9
What is the ROI for 12 EMI for fresh customer cash loan per annum?
26 % per month
30 % per annum
24% to 26% per annum
18% per month
10
On which screens can customer enter the referral code?
Welcome Screen, Social login Screen, Onboarding screen
Welcome screen, social login screen, refer and earn screen
Welcome Screen, Details Confirmation Screen, Onboarding Screen
Disbursement Screen
11
What type of doctors are eligible for a doctor's loan?
Homeopathy doctors.
All of the above
Allopathy doctors.
Ayurvedic doctors.
12
Advisor is on call with the customer and while guiding the customer for the KYC process the call gets disconnected. Tag.
Approval To Disbursal>Not Interested> Not Applied For The Loan
Approval To Disbursal> Not Connected >Call disconnected by customer
Approval To Disbursal>Not Interested> Just Checking Eligibility
Approval To Disbursal> Interested>Will Complete KYC & Transfer The Amount
13
Rearrange: the garbage / dispose of / properly / Please
Please dispose of the garbage properly
dispose of the garbage properly please
Properly dispose of the garbage please
Please properly dispose of the garbage
14
What should be the maximum limit for UPI autopay for cash loans?
50,000
20,000
15,000
13,000
15
How do we send a test email to the customer from Engage?
Home>>Other Detail
Loan Summary>>KYC Details
Process>> Send Doc Mail
Process>>Links
16
Where do we ask the customer to email the NACH form?
[email protected]
[email protected]
[email protected]
[email protected]
17
Customer said that he don't want to avail the amount and later on he requested for a call back. Select tagging.
Approval To Disbursal>>Not interested>>Reason not Shared
Approval To Disbursal>Call Back>Call back later
Approval To Disbursal>Not interested>Reason not Shared & mention in comment
Approval To Disbursal>>Not interested>>Just checking eligibility
18
Which of the following statements is correct?
I will call back you
I will call back arrange for you
I will call back arrange
I will arrange a call back
19
If current lender is HDB and Smart Repay is accepted by ASPL, then the customer need to do the Smart Repay again.
Customer has to redo the Smart Repay process
Both a & c
TRUE
FALSE
20
Customer's profile is on hold for PAN and the Smart Repay is pending, customer denies to activate the Smart Repay. Tag
Approval to disbursal> Not Interested >Not Int- to sign NACH/ E Mandate
Lo hold> Not Interested >Will setup smart repay/Will email NACH Form
Approval to disbursal>Interested>Will setup smart repay/email NACH Form
Lo hold> Not Interested >Not Int- to sign NACH/ E Mandate
21
Where do we see the BRE 1- A1 flagging on Engage?
Behaviour>> In- Principal Amount
Home Screen>>Customer Status>>Score
Recent Action>>Action Desc
Miscellaneous>>PF/IR Segment
22
What is the Minimum amount customer can avail on 12 EMI?
48000
5000
49900
50000
23
Customer wants to cancel BNPL loan & the advisor informed the customer to contact the merchant for the cancellation. Tag
BNPL> Welcome Call>Will Not Setup Smart Repay
BNPL> Welcome Call> Welcome call given
BNPL> Welcome Call>Mis Selling By The Promoter
BNPL> Welcome Call> Request For Loan Cancellation
24
From where can we send the KFS(Key Fact Statement) to the customer from Engage?
Miscellaneous>>Settlement Details
Miscellaneous>>Send Loan Details
Process>>LAI based SOA
Process>>SOA
25
Rearrange: come from / Where / did / all these letters
Come from where all these letters did?
Where all these letters did come from?
Where did all these letters come from?
Did all these letters come from where?

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