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Life Skills
Life Skills
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1
The outward reflection of your inner feelings, thoughts, attitudes and values is defined as:
personality
communication
respect
psychology
2
The term used to describe the science of healthful living is:
nutrition
exercise
ergonomics
hygiene
3
Leaning forward during a conversation might communicate:
I've had enough.
I'm very bored.
I'm not interested in what you are saying.
I'm interested in what you are saying.
4
How should a salon professional respond to a client insisting on a hair style that would not be flattering
by using overtones
by tactfully suggesting otherwise
sharing her unflattering request with other clients
by displaying a negative attitude
5
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
flexing
fixing
interacting
reflecting
6
Meeting life’s new challenges can be assisted by:
acting before thinking
focusing attention on goals
focusing on fears versus opportunities
choosing insincerity and shoddiness in work
7
What condition occurs when tendons become inflamed?
varicose veins
tendonitis
sore feet
bursitis
8
Changing the pitch of your voice while speaking is called:
rate
inflection
enunciation
force
9
The term that defines the art and science of beauty care is:
cosmetology
onychology
personal hygiene
ethical conduct
10
The strength of volume during a verbal exchange is called:
rate
pitch
force
inflection
11
Responding calmly versus reacting impulsively represents a person who is practicing:
enthusiasm
emotional balance
insincerity
reliability
12
Your own personal system of moral principles and values is known as:
professional ethics
courtesy
personal ethics
attitude
13
An effective way to build trust is to:
seek personal gain above shared gain
tell half-truths
be closed to the ideas of others
communicate in open, honest ways
14
Preventing shoulder problems can be accomplished by:
reaching across a table to manicure
holding heavy clippers
reaching for supplies on a high shelf
swiveling the chair when you work on a client
15
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
setbacks
self-esteem
positive traits
blind spots
16
Persistence means:
unwillingness to strive
staying the course
giving up
lack of being flexible
17
To translate what you heard into your own words is to:
focus attention
paraphrase
repeat
ask a question
18
Saying the proper thing without offending someone is:
using tact
paraphrasing
questioning
using overtones
19
When sitting in a chair, it is important to:
keep feet apart
sit well back in the chair
sit forward in the chair
keep knees apart
20
As soon as you notice a discussion is getting off-track, you should:
remain silent
talk louder
bring it back to the main issue
try harder to make your point
21
Persevering through difficult times is an example of:
etiquette
commitment
respect
integrity
22
Healthy, glowing skin is equally dependent on all of the following factors EXCEPT:
exercise
lack of sleep
good nutrition
rest
23
Practicing good manners in the workplace is referred to as :
reflective listening
flexing
conflict resolution
professional etiquette
24
Not making assumptions about people based on appearances reflects use of:
integrity
etiquette
commitment
respect
25
The shoes that are recommended to be worn to practice good posture when standing for long periods of time are:
high-heeled shoes
shoes with pointed toes
shoes without arch support
low, broad-heeled shoes
26
Neck and back strain can occur if you:
work with your back straight
use a footstool to reach for supplies on a high shelf
stand for a long time in high-heeled shoes
properly adjust the chair height
27
The ability to adapt or respond to change is called:
sincerity
flexibility
trust
gossip
28
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
carpal tunnel
dermatitis
tendonitis
bursitis
29
A polite behavior that shows respect for other people is called:
personality
attitude
courtesy
habit
30
When performing chemical services, a salon professional should always wear:
protective gloves
comfortable shoes
makeup
head bands
31
Regular bathing with soap and using a deodorant are examples of maintaining:
public hygiene
general hygiene
oral hygiene
personal hygiene
32
Which of the following actions would diminish trust within a work environment?
respect
gossip
consistency
sincerity
33
What is halitosis?
bad breath
good posture
bad posture
body odor
34
How you work; the body movements, positions and equipment you use and the effects they have on your health and comfort:
ergonomics
economics
personal hygiene
public hygiene
35
How many hours of sleep do most people need to function properly?
9 to 12 hours
3 to 4 hours
1 to 2 hours
6 to 8 hours
36
Integrity in simple terms could be described as:
possessing a genius level of intellect
deciding to act ethically only when it suits you
doing the right thing
inconsistency of character
37
Which of the following statements describes an appropriate technique to use when making eye contact?
avoid making eye contact as soon as you start a conversation
stare directly into the other person's eyes
look over the other person's shoulders as though you are not interested
use eye contact throughout the conversation to demonstrate interest
38
The scheduling concern of a client arriving early can be addressed by:
welcoming client with a cool dismissiveness
letting client get their own beverage
avoiding offering reading material
telling client how long before the service will begin
39
The tone or inflection of your voice, level and rate of speech all play a role in:
verbal communication
nonverbal communication
listening
body language
40
Hair is considered beautiful when it is:
dry and frizzy
clean and healthy
oily and shiny
dull and short