Bank account best for funds that are used for paying seasonal expenses, ie insurance premiums?

Interest-bearing checking acct requires a high min. balance

When patients need a series of appointments, it is best to:

try to set the appts for the same day of week at same time

What is the main reason for acute back injuries?

Lifting items too heavy for the back to support

Which of the following is not an advantage of a numeric filing system?

Filing activity is greatest when the system is initiated.

The preferred filing method for a physician's office is:

the one most preferred by the staff

What is the most important action to take when changing a patient's appointment time?

Erase the patient's name from the original slot

Which medical assistant has a good work ethic?

Doris, who arrives on time every day

What duties should be performed in anticipation of the day at the provider's office?

All of the above should be performed

What information would the medical assistant need to matrix the appointment book properly?

Days and hours when the physician performs hospital rounds

The most important reason for telling the physician when a charting error is discovered later

To protect the patient's health and well-being

Which of the following is not needed when describing a patient's chief complaint?

How many family members are healthy

Which greeting is recommended for handling incoming calls in an extremely busy medical office?

"Good morning, Dr. Bewell's office, Ms. Blakely speaking."

Why is accepting third-party checks from patients usually poor policy?

The reliability of the maker cannot be verified.

What are some of the advantages of Internet banking?

All of the above are advantages

Which of the following is not important when taking incoming calls at the physician's office?

Getting off the phone in less than 2 minutes

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ML 102 Final

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Questions 83

Answers

1
Bank account best for funds that are used for paying seasonal expenses, ie insurance premiums?
Money market savings account
Interest-bearing checking acct requires a high min. balance
Regular checking account
Regular savings account
2
Which of the following is not one of the four types of endorsements?
Restrictive
Special
Quality
Blank
3
If your office is in California and it is noon, what time is it on the East Coast?
8 AM
4 PM
9 AM
3 PM
4
The "R" entry in the SOAPER charting method means:
response
reinforce
repeat
rationale
5
Something legally transferable to another party is considered:
negotiable
convenient
legally binding
principal
6
Which of the following terms is spelled correctly?
Tolerence
Tolerance
7
When a patient calls with a complaint
present options of solutions to the patient
find the source of the problem
use an approach similar to that for angry callers
All of the above
8
When scheduling an inpt admission, the MA must make sure that the patient understands what?
Name, address, and phone number of the facility
What preadmission testing is necessary
Date and time to report for the admission
All of the above
9
When patients need a series of appointments, it is best to:
use any method of scheduling; they will all be effective
schedule them individually
try to set the appts for the same day of week at same time
let the patient call when he or she is ready to come in
10
Payments are transferred by a paying agency directly to the account of a recipient
customer-oriented banking
endorsement banking
direct deposit
disbursement
11
Which is the most effective way to increase the number of patients for a healthcare facility?
Effective Internet marketing campaign
Employee incentive to sign up patients
Customer service
Word of mouth
12
Word or graphic on a page that takes the viewer to another page or another website is called a
hypertext
uniform resource locator
cookie
hyperlink
13
For equipment inventory, which should be kept at a central location, available to all users?
Maintenance log
Operations manual
Warranty information
Service provider contact information
14
What is the main reason for acute back injuries?
Poor footing or constrained posture
Bad body mechanics when lifting
Lifting items too heavy for the back to support
Reaching, twisting, or bending when lifting
15
Which of the following is not an advantage of a numeric filing system?
It provides additional confidentiality to the chart.
It allows periodic expansion without shifting folders.
It saves time in record retrieval and refiling.
Filing activity is greatest when the system is initiated.
16
Which of the following terms is spelled correctly?
Reaproach
Reproach
17
Which of the following is not correct with regard to ending a call?
Hanging up before the caller
Closing the conversation with some form of "goodbye"
Discouraging inappropriate chatting
Thanking the person for calling
18
The preferred filing method for a physician's office is:
the one most preferred by the staff
numeric
alphanumeric
alphabetic
19
What is the most important action to take when changing a patient's appointment time?
Remind the patient of any past due balances
Erase the patient's name from the original slot
Emphasize the importance of keeping the new appointment
Find out and note why the time must be changed
20
Set of physical properties, the values which determine characteristics or behavior, is called:
gauges
informatics
interoperables
parameters
21
A tickler file is an effective organizational tool to help the medical assistant:
learn to schedule efficiently
remember patients' names
manage office hours effectively
mail appointment reminders
22
If the MA is allowed to sign checks on the MD's account, they must sign what at the bank?
bond
confidentiality statement
signature card
noncompete statement
23
A difference among conflicting facts, claims, or opinions is called a(n)
error
outsource
circumvention
discrepancy
24
Which of the following is the usual business envelope size?
No. 5 ¾
No. 6 ¾
No. 5
No. 10
25
Which category evaluates the advantage a healthcare facility would have over its competitors?
Strengths
Weaknesses
Threats
Opportunities
26
Which medical assistant has a good work ethic?
Ashley, who completes his duties and leaves early
Doris, who arrives on time every day
Vicki, who is sick often and has missed several days of work
Sarah, who complains to the patients about his workload
27
The physical medical record belongs to:
all of the above
the physician or provider
the patient
the insurance company
28
If proof of mailing is needed, the medical assistant might ask the post office for
special handling
a certificate of mailing
insured mail
a certificate of delivery
29
Which is one of the most popular and beneficial marketing tools for the provider?
Monthly newsletter
Professional website
Mailers and postcard flyers
An aggressive social media campaign
30
A legal instrument that authorizes a person to act as the agent of the grantor is called a:
will
requisite
power of attorney
medical record release
31
What duties should be performed in anticipation of the day at the provider's office?
Make sure each room is fully stocked with supplies
Turn on the lights in all examination rooms
All of the above should be performed
Turn on all equipment that will be used throughout the day
32
What information would the medical assistant need to matrix the appointment book properly?
Appointment times for friends of the physician
Employee vacation days
Days and hours when the physician performs hospital rounds
Patient preferences regarding appointment times
33
Which of the following names should be filed first?
A Roberts Production
The Robertson Clinic
34
Words that replace nouns so that they do not have to be repeated constantly are called
prepositions
verbs
interjections
pronouns
35
Disadvantages of the EMR system include:
cost
training time
learning curve
all of the above
36
The most important reason for telling the physician when a charting error is discovered later
To keep the patient from discovering the error
To make sure that the MA is not accused of making the error
To protect the patient's health and well-being
To protect the medical assistant's job
37
Which of the following names should be filed first?
McAllister
MacAllister
38
Which of the following is not needed when describing a patient's chief complaint?
How many family members are healthy
Remedies that the patient has tried to relieve symptoms
The duration of pain
The time when symptoms were first noticed
39
Which greeting is recommended for handling incoming calls in an extremely busy medical office?
"Dr. Bewell's office."
"Good morning, Dr. Bewell's office, Ms. Blakely speaking."
"Thank you for calling Dr. Bewell's office. This is Tina."
"Good morning, Dr. Bewell's office, Ms. Blakely speaking."
40
The open office hours method of scheduling is also known as _____ scheduling.
flexible office
wave
self
tidal wave
41
Who ultimately decides whether a medical record can be released?
Office manager
Patient
Medical assistant
Physician
42
A check drawn on the bank's own account and signed by an authorized bank official is called a:
voucher check
bank draft
cashier's check
certified check
43
Why is accepting third-party checks from patients usually poor policy?
The reliability of the maker cannot be verified.
This type of check is illegal.
The check likely will bounce.
Third-party checks are not negotiable.
44
You want to transfer paper files to a computerized system without inputting all the data use a
disk operating system
scanner
magnetic disk drive
modem
45
What are some of the advantages of Internet banking?
Account information is available 24 hours a day
There is no waiting in line
All of the above are advantages
Banking can be done from home
46
Common items that criminals look for in physicians' offices include
over-the-counter meds and cash
checks and over-the-counter meds
narcotics and cash
checkbooks
47
Patients expect the staff to treat them with
concern
care
All of the above
confidentiality
48
Which of the following is not important when taking incoming calls at the physician's office?
Answering the phone promptly
Identifying the caller
Getting off the phone in less than 2 minutes
Minimizing wait time
49
Which size letterhead is appropriate for most business correspondence?
17X 22 inches
5 1/2 X 8 1/2 inches
7 1/4 X 10 1/2 inches
8 1/2 X 11 inches
50
The reorder point for an item is calculated based on
the number used per day
the number of days it takes to order and receive the product
Both A and B
the number in current inventory
51
Which of the following dates is written correctly for inclusion in the heading of a letter?
5/1/07
May 1, 2016
May 1st, 2016
May 1, '16
52
Which of the following terms is spelled correctly?
Disseminated
Desseminated
53
If the medical assistant makes a mistake when writing a check, the best practice is to:
erase the error and write in the correction
cross out the error and write in the correction
destroy it immediately
write "Void" on it and file it with the canceled checks
54
A strong, highly glazed composition paper or heavy card stock is called:
microfilm
augment
pressboard
a shingle
55
Books, manuscripts, and computer-recorded items are classified as __________ mail
media
first class
standard
bulk
56
Which of the following types of communication tools is best for two-way communication?
Cell phone
Voice mail
Pager
Fax
57
Postal service used 4 heavy/expensive medical equip. being returned to manufacturer 4 a refund?
Special delivery
Certified
First class
Registered
58
Which products must a physician authorize the order & provide a copy of their DEA registration?
Sterile solutions
Medications
Needles
Narcotics
59
Which of the following is a monthly activity?
Restock rooms
Organize reading materials in rooms
Disinfect toys in patient waiting areas
Inventory emergency supplies
60
Which is the best approach for efficiently handling the scheduling of patients due for an appt?
Calling the patient at work
Sending out a reminder asking the pt to call for appointment
It is the patient's responsibility to remember
Scheduling a date and time and notifying the patient
61
What information should the MA get from patients when they request a prescription?
Treatments the patient has tried
The patient's last diagnosis
The patient's last diagnosis
The patient's last laboratory results
62
Without __________, many businesses fail.
marketing efforts
growth
None of the above
insurance benefits
63
The technical terminology or characteristic idiom of a particular group is called
salutation
monotone
enunciation
jargon
64
From the SWOT analysis, which of the following evaluate external economic forces?
Strengths and weaknesses
Threats and weaknesses
Strengths and opportunities
Opportunities and threats
65
Ordered item that has not been delivered when promised/demanded but will arrive at a later date
circumvented
front-ordered
backordered
on hold
66
Many state laws mandate that termination letters be sent by which of the following services?
Certified Mail with Return Receipt
First-Class Mail
Certified Mail
Priority Mail
67
Which of the following is an output device?
Keyboard
Scanner
Light pen
Printer
68
The medical assistant may help an angry caller to calm down by
passing the situation off to the office manager immediately
speaking in a lower tone of voice
getting angry in return
calling the physician into the situation
69
A matrix in the schedule:
is done at the end of the day
prevents overcrowding
is used only in large offices
prevents booking of pts during meetings and hospital rounds
70
When new stock is added, it should be placed
wherever it will fit
at the front
in the middle
in the back
71
An informed consent form must address which of the following?
Risks and benefits of the procedure
Reasonable alternatives to the procedure
Risks and benefits of not performing the procedure
All of the above
72
Online banking often is called:
none of the above
e-banking
m-banking
quick banking
73
Inventories of computer hardware, calculators, and copiers for tax purposes are
depreciated over 2 years
depreciated over 4 years
depreciated over 5 years
depreciated over 7 years
74
Which of the following is not typically available through the patient information web portal?
Hospital records
Lab or test results
Health insurance information
Medical encounter records
75
The medical record should be released only with a:
verbal order from the office manager
written release from the patient
verbal order from the physician
written order from the physician
76
What are used to help prevent access to private networks?
Firewalls
Virus detectors
Network systems
Scanners
77
Which of the following terms is spelled correctly?
Detrimental
Detrimantal
78
The country is divided into how many Federal Reserve districts?
14
10
8
12
79
Which of the following best describes the primary goal of "screening" telephone calls?
Handling calls at the lowest level possible
Determining whether the calls are emergencies
To decide which calls should go to which staff members
Preventing calls from reaching the physician
80
Business letters are usually __________ spaced.
one and a quarter
single
one and a half
double
81
For practices that do not use e-prescribing, where should extra prescription pads be stored?
In a locked cabinet
In the provider’s pocket
In the exam room
Any of the above
82
Intermediary source of reference,such as a file card,must be consulted to locate specific files
shingling system
indirect filing system
shelf filing system
direct filing system
83
Medical facilities should keep records on minors for how long?
Indefinitely
For 10 years
Until the minor is deceased
Until the minor reaches the age of majority, plus 3 years

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