Sophomore Theory Final

An efficient working space for each salon professional is:

All the items are important factors to research in the process of salon planning EXCEPT

The technique that defines turning first-time clients into return clients is:

Renting/leasing a station from a building owner would represent the following situation

Which of the following descriptions is NOT a best practice strategy for building a clientele?

What environment will help clients feel comfortable sharing confidential information:

Which of the following items must be reported as employee income?

Newsletters, birthday cards and thank-you cards are all ways to provide:

Workers' Compensation Insurance is needed to protect the:

If the guest feels hesitant about your suggestion made during the consultation, you should:

The Connect service essential involves putting clients at ease and building:

Which of the following strategies is NOT a suggested Connect strategy?

Pareto's principle is called the:

Stylist name, service, client name, date & client phone number should all be included in the:

Of the following strategies, which one is used during the Complete service essential?

A financial advisor who can tell you what a bank is likely to lend you is a

It is wise to keep all records of daily sales and services for:

What insurance helps cover the costs of salon equipment or location in case of a fire or theft

Which of the following time periods identifies the consideration for a long-range goal?

Placing aromatic soaps & lotions in restrooms is an example of which following principles?

All payments received from clients for services and home care products purchased is known as:

Which of the following statements represents an open-ended question?

All of the following strategies are part of the Consult service essential, EXCEPT:

Analyzing the guest’s wants and needs occurs during which service essential?

Which of the statements below represents a specific goal?

What is NOT a necessary element for ensuring staff synergy?

Which insurance protects the salon owner from financial loss due to an employee negligence?

Agreement that a business is under a parent corp in exchange for advertising/management is

The money in checking/savings/IRAs/stocks/bonds are all considered to be your total:

When introducing yourself to a client, use poised, calm movements to project confidence and:

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

Compliance with all local/state/federal rules, regulations & laws is the responsibility of the

Who must apply for a state sales tax permit b/4 collecting taxes on products or services sold?

What is considered the best form of advertising?

A sole proprietorship is a business owned by:

Measurable goals will help you get organized and:

When staff members take initiative to stay on top of things they are practicing?

Offering a hair color service to a client who scheduled a haircut appointment is an example of:

What term could be used by a client to help uncover what they want in a hair service.

Which form of advertising involves sending postcards or flyers to prospective clients?

At what point would you gain agreement to move forward during the Consult service essential?

Selling additional services beyond what they originally scheduled for a visit is called:

Which of the following nonverbal cues would indicate a client's dissatisfaction with a service?

Follow-up after the salon visit is done during which of the following service essentials?

Why is it important to use a clients name?

Term that defines a specific target of achievement that canbe attained within a specific time?

Procedures in the salon that ensure all products are accounted for is known as:

A title for tracking & overseeing clientele-building strategies is CRM which stands for:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

What % of total salon expenses represents compensation for the salon owner and employees?

Offering a hair color service to a client who scheduled a haircut appointment is an example of:

To be granted future loans, it is important to pay loans on time and avoid:

Which of the following terms refers to all money owed?

Which one of the following items is usually the largest expense in operating a salon?

Which following business type is owned by the shareholders and formed under legal guidelines?

All of the following are true about the consultation record, EXCEPT:

After-care advice is explaining the benefits of using a product at home with all info EXCEPT:

All of the following are true about the consultation record, EXCEPT:

An important aspect to remember when managing the financial operations of a salon is to:

At what point would you gain agreement to move forward during the Consult service essential?

In many cases, the first person to greet a client as they arrive is the:

The act of a highly satisfied client directing another person to see you for services is called

Which of the following situations would represent a good time to ask a client for referrals?

Identifying the cost of the service is discussed during which service essentials?

What is meant by the term consistency?

Identifying the cost of the service is discussed during which service essentials?

Before a salon owner can hire employees they need to apply for a(n):

Which method is probably the most effective way to build your clientele?

A rental agreement is known as a:

What environment will help clients feel comfortable sharing confidential information:

The ideal salon arrangement has an efficient traffic pattern providing:

What term could be used by a client to help uncover what they want in a hair service.

Which of the following concepts creates a harmonious and predictable environment?

The tax based on the profits (earnings) of a business is known as:

A set income given to an employee on a weekly or monthly basis is known as:

Location is the most important factor in:

"Is this something I can commit to?" would be asked when determining if a goal is:

A personalized approach is also referred to as:

A business ownership in which 2 or more persons share all costs of running the business is a:

Select the term that could help uncover problems or challenges that clients currently have

Beverages, food, magazines and umbrella stands in the salon are examples of:

An operation which an initial purchase fee + a monthly charge is paid to the parent corp is

The four Service Essentials are Connect, Consult, Create and:

Earning more payment based on # of clients a stylist brings in the salon is what compensation

"I will get a job within the next 60 days" is an example of a:

Which of the following words describes how clients should see your routine each visit?

Products purchased by salon owner for client services areknown as stock in quantity or

Greeting the guest is an element of which of the following service essentials?

All of the following statements describe positive environmental elements, EXCEPT:

US Social Security taxes are planned savings/retirement funds & the money is collected by the:

Actions that help reinforce client satisfaction during the Completion include all EXCEPT:

Which of the following descriptions identifies the meaning of clientele?

The decision if a product should be continued as a retail item is based on the number of

Net worth is calculated by subtracting liabilities from:

When handling a phone call always:

What term could be used to help uncover problems or challenges that clients currently have

Which of the following concepts involves converting existing clients to return clients?

The most common and immediate source of referrals is:

An example of a liability on your financial statement would be:

Which of the following statements represents an open-ended question?