SS102 Chapter 7

These are major functions within a business.

Profit is required for a company to stay in business.

This is produced by a company.

Companies want to build brand loyalty with customers.

As an employee, you have no control over your performance.

Whatever you produce should add value to the company.

Money coming in from sales

Short-term goals that support a goal. Measurable & have timelines.

Describes what needs to be achieved. aka a Target

Intangible product produced by a company.

Each job in the company has a purpose. 

This is a company's statement about their standard of behavior.

You only have one chance to make a 1st impression in customer contact.

The way a company is organized.

The treatment an employee provides a customer.

A predetermined standard that defines how a product is to be provided

Process of turning a creative idea into reality.

Outlines major goals and serves as a company road map

Assists the President/CEO in identifying & implementing company strategy

Area that deals with the production & distribution of the company's product

Customers demand quality in product and from the company's employees

The customer is always right.

This is to perform a function that adds value to the company.

A tangible product that is produced by a company

Every employee is a walking billboard for the company.

These carry out specific functions within divisions.

This is a company's statement of purpose.

These managers work on operational issues.

When profits increase, employees always receive bonuses

This department deals with electronic management of information