Chapters 2-4

21. To help protect your clothing from dirt and stains, consider investing in _______________ to wear at work.

18. The daily maintenance of cleanliness by practicing good healthful habits is ______________________

9. To achieve success, it is important to make a conscious effort to _________________ everyone.

14. While working, your clothing should always be stylish, comfortable, and _______________

7. ________________ or negative thoughts can be counterproductive and work against you ability to succeed.

20. Which of these items should be kept in a daily hygiene pack?

4. Effective communication is improved through practicing nonverbal and verbal skills, as well as ____________

12. When setting feasible goals, it is important to _____________________

30. To earn a client's __________and loyalty, be consistent by always having a positive attitude.

22. Your shoes should have a low heel and ___________________

36. The document also known as a client questionnaire, consultation card, or health history form is the client _________

28. In handling a client who is dissatisfied with a service, the ultimate goal is to ______________________

33. As you interact and communicate with coworkers, you should be honest and ________________

5. It is recommended that you study during blocks of time that would otherwise be wasted, such as while ________________

19. The impression you project through both your outward appearance and your conduct in the workplace is _______________

26. Repetitive motions have a cumulative effect on the muscles and _____________

2. Which of these terms refers to the moral principals by which we live and work?

23. As you work, your neck should be _____________________

13. Motivation and self- ________________ skills will help you move to the next level in your career.

10. One action step for success suggests that you practice doing whatever helps you maintain ___________________________

1. Short-term goals are those goals that can generally be completed within one ____________ or less.

24. One goal of ergonomics is to make workplace tools safer and more ____________________

8. Putting off until tomorrow what you can do today is called ___________________

16. Your shoulders should be relaxed and ______________ when you are providing client services.

37. The ______ is the communication with client that determines the client's needs and how to achieve the desired result

15. Your ______________ involves your posture and the way you walk and move.

31. You may want to schedule clients who are _____________ late for the last appointment of the day or ask them to arriv

35. The act of successfully sharing information between two people (or groups of people) so that the information is unde

17. The science of designing the workplace,equipment, tools to make specific body movements more comfortable

29. The ability to understand people is ________________ to operating effectively in many industries.

27. Good communication skills reduce potential workplace ___________________

25. As you work, your wrists should be kept in a ______________ as much as possible

11. _________________ involves fulfilling one's full potential.

6. An unhealthy compulsion to do things perfectly is called _________________________

32. If a client is revealing increasingly personal details, one recommended strategy is that you ______________ or find

3. Which of the following is one of the recommended strategies for effectively managing your time?

34. When communicating with your salon manager about an issue or problem, it is recommended that you ___________________