Culinary 1: Chapter 8

An intentional process followed in a logical sequence leading to a reasonable conclusion.

Covered by the Fair Labor Standards Act; these employees must be paid for every hour of OT.

No violation is forgiven; the offender is disciplined accordingly.

These systems allow servers to enter orders and prompts for other order information.

States the purpose of the organization to employees and customers.

A tendency toward a particular perspective or idea based on prejudice.

The act of showing understanding and sensitivity to someone else about a situation.

Describes what an organization wants to become and why it exists.

Statements of desired results.

The ways in which managers interact with staff & value system that governs their daily conduct.

A group of individuals with diff skill & experience levels who are working to complete a task.

The most effective way a manager has to rate and evaluate employee performance.

Generalizations about particular group that assume that all members of that group are the same.

The process that helps new employees learn about the procedures and policies.

Letters that show a person's interest in a job.

A strategy of steps to carry out so that a problem does not recur.

A workplace in which complaints are handled appropriately and respect is supported.

The personal drive to do the best work possible whether there are rewards or not.

A series of interviews used as part of the screening process for a job.

Used for teaching skills that are easily demonstrated and practiced, like preparing menu items.

The reasons why a person takes action or behaves in a certain way.

When slurs or other conduct related to race or gender create an unhealthy work environment.

The process that a company uses to integrate new employees into an organization.

Working as a group & using each member's strengths, to attain a higher level of success.

Goals that focus on broad statements of what the organization as a whole wants to achieve.

A formal evaluation of a person's work performance over a specific period of time.

Meaningful communication among employees from diverse cultures and backgrounds.

Acquiring the knowledge, skills & competencies necessary for a specific position or assignment.

The number of people who leave a company during a given time period.

A general attitude toward a person, group, or organization on judgments unrelated to abilities.

An outline of your experience and education.

The sum of activities a person performs to meet goals and/or to further his or her career.

A standard form filled out by anyone who wants a job in an operation.

Explore problem's potential causes. Each step provides input to the next until the final phase.

A specific description or statement of what a manager wants to achieve.

The action or situation that initiates a problem.

Demonstrating the behavior expected from others.

Enforce laws that ensure everyone, regardless of race gets a fair chance at any job opening.

Offer additional protections for children and youth in the workplace.

When personal drive comes from the desire to receive something for achieving results.

Contains general information about employment and other topics related to the company.

People skills; can generally relate to and work well with others.

Positions not covered under the Fair Labor Standards Act (FLSA).

Discussions that come before a job interview.

Making a decision based on a prejudice.

Guiding principles that leaders use in setting the professional tone & behavior.

The person with a complaint, usually in regards to harassment.

The combo of the knowledge, skills, attitudes, & behavior a person shows while on the job.

A document that defines the work involved in a particular assignment or position.

A set of moral values that a society holds. based on honesty, integrity and respect for others.