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Hospitality and Tourism Review
Hospitality and Tourism Review
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Hospitality and Tourism Final Review
Flashcards
30 cards
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Practice quiz
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Host live
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Questions
30
Answers
1
A general increase in prices and fall in the purchasing value of money is known as
Price
Inflation
Demographics
Changeability
2
Any method of transporting people back and forth from one point to another
Shuttle Service
Charter Bus
Uber
Taxi
3
The peaks and valleys of demand for a destination and its facilities
Seasonality
Peak Season
Shoulder Season
Low Season
4
Guests can "buy" a lodging location for a period of time
Extended Stay
Resorts
Time Shares
Spas
5
What is the common currency of the European Union?
The Dollar
The Euro
The Franc
The Pound
6
Personal characteristics such as age, gender, income, ethnic background, education, occupation
Demographics
Geographics
Psychographics
Behavioral
7
A bus hired by a person or organization to transport people to a specific destination
Uber
Taxi
Charter Bus
Shuttle Bus
8
A hotel employee whose job is to assist guests by arranging tours and reservations
Receptionist
Concierge
Manager
House Keeper
9
What is the front of the ship called?
Stern
Port
Bow
Starboard
10
Putting one’s own country in the center of a map is known as
Ecotourism
Enthnocentrism
Egocentrism
Cartographer
11
The physical components of a destination, such as hotels, and roadways that support tourism
Intangibilty
Geographics
Infrastructure
Ecotourism
12
Based on social and psychological characteristics such as attitudes, interests, and opinions
Behavioral
Geographics
Psycholgraphics
Demographics
13
Duty-Free means that you are free from paying
Exchange Rate
Food Charges
Taxes
Fees
14
The Lee's decided to vacation at home & took day trips to Lagoon and Park City. What is this?
Familiarization Trips
Staycation
Service
Business Trip
15
Who issues a travel VISA?
The country you currently live in
The country to be visited
The United Nations
The country you were born in
16
What time zone is New York City?
Eastern Standard Time
Central Standard Time
Pacific Standard Time
Mountain Standard Time
17
The attitude that a person’s own culture is the best and most natural is
Multiculturism
Ethnocentrism
Egocentrism
Folklore
18
What are the four components of the Marketing Mix?
Good, Service, Product, Perishable
Money, Products, Ads, Stores
People, Destination, Place, Parks
Product, Place, Price, Promotion
19
Businesses associated with the food and service management or lodging are a part of the
Hospitality Industry
Tourism Industry
Business Travel
Government Tourism Office
20
Setting different prices for goods & services to maximize revenue when capacity is limited
Yield Management
Destination Marketing
Perishability
Seasonality
21
Process of developing, promoting, and distributing products to satisfy customers’ needs & wants
Sustainability
Promotion
Marketing
Product
22
The act of taking care of the customer's needs by providing helpful, high quality service.
Behavioral
Customer Service
Intangibility
Promotion
23
An airline network formed by connecting a large airport with smaller airports
Hub and spoke system
Centralized operations
Commuter system
Fortress Hubs
24
If an airline seat is not sold for a certain flight, that seat will cease to exist. This is
Changeability
Dependables
Perishability
Intangibility
25
How long are adult passports valid for?
1 year
10 years
15 years
5 years
26
The specific group of people that a business is trying to reach.
Marketing
Venturers
Tourist
Target Market
27
If it is 2000 hours on the 24-hour clock, what time is it on the am/pm system?
6:00 p.m.
10:00 p.m.
8:00 p.m.
12:00 p.m.
28
An airline marketing strategy that helps airlines to make a profit as well as build loyalty
Check-In Process
Hub and Spokes System
Boarding Passes
Frequent Flyer Programs
29
A fee paid to a salesman/travel agent for negotiating a sale
Taxes
Fees
Payment Plan
Commission
30
The city where a cruise begins
Port of Call
Port of Debarkation
Port of Embarkation
Portside