Liable can be defined as:

Being legally responsible for something

Employers expect certain things from employees like “initiative.” Initiative means

doing things on your own; being a self-starter.

After a argument they treat you poorly. What is the BEST way for you to resolve this conflict?

Report them to the human resources manager.

Technological literacy is ___

knowledge about technology and the ability to use it

Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?

Safety glasses should always be worn on the shop floor.

Which of the following statements about reading skills is true?

Skimming is reading quickly to pick out key points.

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

Your team asked you to stay late and work but you made other plans. What should you do?

Contact a friend who can go out, stay to finish the project

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Duplicate of Workplace Readiness Skills 2017

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Questions 118

Answers

1
Preferential treatment or mistreatment of a person based on age, gender, race, etc is called __
Ambiguity
Enunciation
Clarification
Discrimination
2
What is the expected gratuity for good service in a restaurant?
10-15%
15-20%
20-25%
5-10%
3
The cornerstone for business, technology and relationships is
Physical Strength
Communication
Vision
Tardiness
4
One demonstrates ___ by negotiating solutions to interpersonal and workplace conflicts.
teamwork skills
creativity & resourcefulness
integrity
conflict resolution skills
5
How can creativity and resourcefulness help you be successful in your career?
you can find a way to use what is around you
it gives you the ability to see a new situation or setting
it gives you new insight
all of these answers
6
To work safely you should:
use safety equipment and protective clothing
follow safety rules
All of these
keep work areas clean and neat
7
Which of the following is a good basic rule of a business meeting?
distribute an agenda
allow participants to conduct conversations among themselves
avoid visual or printed support materials
handle all questions individually after the meeting
8
Liable can be defined as:
Being legally responsible for something
The quality of being honest and having moral principles.
A person's behavior or belief concerning what is okay to do
A person's principle or judgment of whats important in life
9
What percent of companies report that most of their employees use personal electronics at work?
25%
60%
90%
10%
10
Relations of people and ability to communicate with people without speech.
listening
interpersonal skills
speaking
communication
11
Employers expect certain things from employees like “initiative.” Initiative means
making sure your work is marketable.
showing respect for other’s work.
doing things on your own; being a self-starter.
calling your boss when you cannot come to work.
12
The purpose of writing a thank you note to a job interviewer is____.
all answers are correct
to show that you are polite, thoughtful, and conscientious.
to thank the interviewer for his or her time.
to give you another chance to sell yourself.
13
After a argument they treat you poorly. What is the BEST way for you to resolve this conflict?
Report them to the human resources manager.
Ignore them but make sure their peers know.
Let these actions go because it will get better with time.
email their parent explaining what happened and ask for help
14
Technological literacy is ___
knowledge about technology and the ability to use it
the ability to read and write.
another word for text messaging or texting.
ability to perform basic math functions ex:addition
15
process which information is given between people through systems of symbols, signs, behavior.
communication
interpersonal skills
listening
speaking
16
The idea that people have about someone or something
Ideal
Appearance
Image
Perception
17
Something extra that someone receives in addition to his regular pay for doing a job.
environment
agenda
intangible
perks
18
When delivering a speech, do not
speak rapidly
smile at the audience
have good posture
maintain good eye contact
19
Tom said he would finish the report by Friday if he does it's an example of what positive trait
Integrity
Values
Reliability
Character
20
You have been asked to send inventory to a manager. What following format is most appropriate
email
pdf
excel
word
21
____ skills which refer to a person's knowledge and occupational skills.
hard skills
problem solving skills
technology
technical skills
22
Which of the following questions would NOT be appropriate to ask during an employment interview
What additional training should I consider?
Will there be openings here in the future?
How much are you paying now?
What kind of skills and experience would I need to work here
23
Conditions or practices (as in cleanliness) conducive to health is described as
Appearance.
Differentiation.
Manners.
Hygiene.
24
Listening and hearing are the same thing when it comes to effective communication.
False
True
25
The rate at which goods are produced or work is completed
Organization
Productivity
Prioritize
Plan
26
Demonstrate ___ by adding to the success of the team or requesting help when needed
integrity
positive self representation skills
diversity awareness
teamwork skills
27
What is a collection of a work representing education, self development, and career information
cover letter
job application
portfolio
reward
28
The five stages in solving a problem are evaluate, manage, decision, resolve, and examine.
false
True
29
Informational technology changes DRAMATICALLY every
18 months.
18 years.
18 seconds.
18 days.
30
Two workers enter one is wearing safety glasses, but the other is not. Should both wear them?
Safety glasses should always be worn on the shop floor.
All global companies suggest that they wear safety glasses
It is the ethical thing to do
Most employees wear safety glasses as a safety precaution.
31
Communication at a distance by technological means
Telecommunications
Security
Malware
Trojan Horse
32
Which of the following statements about reading skills is true?
Skimming is reading quickly to pick out key points.
Critical reading is key to help you predict its content.
Taking notes is key to help predict future content
Previewing is restating the main concepts in your own words
33
Motivating factors can be:
new or old
inside or outside
internal or external
written or spoken
34
When writing resumes, why do employers prefer professional references over personal ones?
Professional references are biased.
Professional references tend to be more intelligent.
It is illegal to provide personal references.
Personal references tend to be biased.
35
The job of the Legislative Branch of the government is to ________________ laws
implement
assess
evaluate
make
36
To hear something with thoughtful attention; to give consideration
speaking
communication
listening
interpersonal skills
37
To explain or qualify something is known as ___
Discrimination
Enunciation
Clarification
Communication
38
traits and interpersonal characterize a person's relationships with other people are called
problem solving skills.
technical skills.
hard skills.
soft skills.
39
In a business or office setting, the BEST greeting when answering the telephone is
Good morning or Good afternoon
Hello this is ____
Hello sir or ma'am
Greetings
40
There are specific hazards in EVERY occupation.
True
False
41
The answer to a multiplication problem is called
difference.
sum.
product.
mathematics.
42
When seeking employment you should:
know what the company does
know the name of the person you are meeting
all of these
have an appointment in advance
43
What of the following refers to the mixing of people from other cultures who are in a setting?
respect
race
ethnicity
cultural diversity
44
____ is a prewrite helps get your ideas flowing and writing everything that comes to mind
Free writing
Outlining
Emailing
Taking notes
45
A term that describes information pertaining to a certain profession or position
Job specific
Compatibility
Productivity
Information technology
46
Demonstrate ________ by contributing new ideas and working with initiative
conflict resolution skills
creativity and resourcefulness
positive self-representation skills
diversity awareness
47
Your team asked you to stay late and work but you made other plans. What should you do?
Contact a friend who can go out, stay to finish the project
Reach a compromise and leave early
Agree to stay because work is important
Since you first made plans, tell your coworker you cant stay
48
Which of these help keep workers safe, establish laws to hold companies responsible for safety?
IRS
EPA
DMV
OSHA
49
The physical or emotional conditions that surround and impacts their growth, health is called
perks
incongruent
perks
environment
50
The purpose of writing a thank you note to a job interviewer is____.
all answers are correct
to give you another chance to sell yourself.
to thank the interviewer for his or her time.
to show that you are polite, thoughtful, and conscientious.
51
A spreadsheet application is primarily used to
manage long documents like instruction manuals.
manage financial data.
design a website.
publish files to a website.
52
Contributes to the success of the team, assists the others, & requests help when needed.
image
value
teamwork
rules
53
_______ keeps information about a customer from being disclosed without his or her consen
Confidentiality
Ambiguity
Assumption
Evidence
54
you notice an older man with tattered clothing enter. How should he first approach the customer
Inform the customer of available layaway plans.
Ask the customer to look at the posted dress code and leave.
Wait until the customer approaches her and handle it.
Greet the customer and ask if he would like her assistance.
55
Being proactive can best be described as:
Controlling problems or prepare for future problems.
Your special skills fulfilling task requirements.
To watch, keep track of; usually for a special purpose.
Conditions or practices (cleanliness) conducive to health.
56
“Big Picture” issues can be referred to as:
goals of the company
the culture of the organization
all of these
the organization's policies
57
Having to selcet 4 people for a job, what is the process for making the decision?
Select the contractor who is closest to the job location.
Evaluate all factors and select the most suitable contractor
Select the one whos the most affordable and explain why
Ask a coworker to help and select the best contractor
58
You've been working with your manager who has been using inappropriate language. What do you do
Join in with the use of the inappropriate language to fit in
Ask the manager to stop speaking in such a inappropriate way
Remain calm and report the problem to the Police Department.
Aggressively confront the manager about the situation.
59
To have an effective team, which skill is not essential?
listening
respect
arguing
communication
60
Act or process of using words, signs, sounds or behaviors to express or exchange information
diplomacy
communication
problem-solving
diversity
61
A person's principles or standards of behavior; one's judgment of what is important in life.
ethics
morals
character
values
62
As a committee member, you are responsible for:
treating other people's opinions and ideas with respect
expressing ideas
keeping an open mind
all answer are correct
63
. The overall look that an employee presents on the job is best described as one’s ___
Incongruent
Discrimination
Amibuity
Appearance
64
Samuel works at a equipment company. What will help him decide what to do each day?
The tasks most enjoyed
The work your peers do first
The daily work plan
The customer's complaint log
65
A question raised for inquiry, consideration, or solution is called a _____
problem.
idea
solution.
source.
66
This term describes an individual's level of quality, achievement, that is seen as acceptable
values
standards
attitude
integrity
67
You notice a new tablet won't work. What it the first course of action?
Inform the IT department about the computer problem.
email a friend who is an IT expert and seek assistance.
Look for the operating manual to figure out what is wrong.
Tell your co-worker about the problem and ask for help.
68
_________ is a chart that shows the order in which events occur.
The near-far rule
A timeline
An estimate
Down time
69
One way to help identify effective work skills and behaviors is to do which of the following
judge
Google them
job shadow
ask them to hire you
70
To run or operate something by using machines and computers instead of people doing the work.
Implementation
Productivity
Automation
Compatibility
71
A customer orders fish you learn that the fish has sold out. What is the BEST way to tell them?
Make sure the customer knows this will never happen again
talk to the manager offer another dish a discount apology
Have the restaurant manager offer a substitute.
Talk to another server, ask the chef to come and apologize
72
To begin to do or make something:
Implementation
Productivity
Automation
Compatibility
73
The rate of emergency room-related injuries for young workers is ___ to workers over 25.
1.5 times higher
Equal
2 times lower
2 times higher
74
Ivan gives customers a coffee cup at the end of year. Now they say he can't give a explanation?
Giving away cups didn't generate new to pay for the cups
Cups are not a product Ivan's company normally sells.
Ivan and the other employees gave away too many cups.
The cups are not worth what they cost.
75
Which of the following does not belong in a portfolio?
all of these
photos of a project
letters of recommendation
pictures of your vacation
76
The use of the internet means to harass an individual:
Malware
Cyber Bullying
Telecommunications
Trojan Horse
77
An orderly or step-by-step conception or proposal for accomplishing an objective:
Organization
Plan
Productivity
Efficiency
78
The individual negotiates diplomatic solutions to interpersonal & workplace issues.
diversity awareness
creativity and resourcefulness
conflict resolution
self-representation
79
Demonstrate ________ by abiding by workplace policies and demonstrating honesty and reliability
integrity
a good work ethic
diversity awareness
teamwork skills
80
Simone is committed to lifelong learning. What is the BEST way that she can show her commitment
Researching how to do difficult tasks in her workplace
Offering fellow employees assistance on the job
Attending conferences to acquire industry-related knowledge
Spending time at work completing assignments for her classes
81
The individual dresses appropriately, and uses language and manners suitable for the workplace.
image
self-representation
standards
diversity
82
When preparing to give a presentation you should
become an expert on your topic
all of these answers
practice, practice, practice
know your audience
83
What is the purpose of a cover letter?
to list your work experience in chronological order
to show an employer your handwriting
to introduce and explain why you are giving your résumé
shows an employer that you're legally able to work in the US
84
What is the best way to email a potential customer?
Dear Joe,
Hello, Joe Bob!
Dear Mr. Bob:
Dear Madam or Sir,
85
Critical thinking and problem solving are defined as:
A point of origin
Analyzing and resolving problems in completing assigned task
Using one's mind to produce thoughts
Potential deviation
86
The word “critical” means:
Potential deviation
a point of origin
use one's mind to produce thoughts or important juncture
to determine the significance, worth, or condition of
87
The appearance a young professional should present is
all answers are correct.
neat.
clean.
well-groomed.
88
One can demonstrate a positive work ethic by
showing a willingness to take direction
all answers are correct.
being motivated to accomplish the task at hand.
coming to work everyday on time.
89
Which of the following would require that you follow a set in order to keep operations working?
Distributing a sign-up sheet for the company awards banquet
Installing the new printer and copy machine
Posting a schedule for staff meetings
Explaining directions to the corporate office
90
What is the MOST important reason for cleaning your web browser after browsing the internet?
to maintain privacy at all times
to tag important websites
to optimize browsing speed
to minimize the chances of computer virus
91
An individual that contributes new ideas and works with initiative has
conflict resolution.
creativity and resourcefulness
customer service.
self-representation.
92
piece of malware that pretends to be something benign but is dangerous
Cyber Stalker
Security
Malware
Trojan Horse
93
An individual works well with all customers and coworkers has
self-representation.
conflict resolution.
diversity awareness
communication skills.
94
Protection that guards vulnerable assets from harm is called ____
Security
Cyber Stalker
Trojan Horse
Malware
95
A plan or goal that guides someone's personal behavior
perks
agenda
intangible
incongruent
96
Before you post online, you should ask yourself the following question(s):
All of these
Could someone feel disrespected by my post?
Am I revealing too much about myself?
Am I showing a bad side of myself?
97
Which of the following is NOT a benefit of professional development activities?
learning to work with others
learning more about the job market in your chosen field
learning how to handle yourself in social situations
learn "survivor" strategies by undercutting members
98
Why is having diversity in a company staff a good idea?
It creates a homogenous work ethic.
It meets the quota for minority cultures.
There is a broader range of talents, skills, and creativity.
The work environment will be more ethical.
99
The biggest killer of innovation is
people
stress
money
time
100
When applying for a job, the first step is to complete
a resume.
a W-2 form.
an interview.
a job application.
101
judgment about a person or group because of their culture or social class is called a __
Incongruent
Cultural bias
Enunciation
Cultural diversity
102
Which of the following journals is a publication directly related to a profession?
literature
professional
sports
Wall Street
103
The acceptance of something as fact without evidence or proof is called ____
Appearance
Assumption
Clarification
Enunciation
104
Job shadowing means:
a temporary position that leads to full time employment.
to follow secretly.
a position with a fixed regular payment
observing a respected person on the job.
105
Which of the following is NOT a benefit of doing a community service project?
satisfaction from providing help to some individual or cause
opportunity to earn extra money
valuable training in leadership or job related skills
opportunity to do what you enjoy for a good cause
106
The ability to do something or produce something without wasting materials, time or energy.
Organization
Plan
Efficiency
Prioritize
107
On-the-job training is________
a private institution that trains students for a profession
on-site instruction in how to perform a particular job
a school that offers a variety of skills-oriented programs
a temporary employee
108
The process of speaking words that may be clear or unclear to the listener is known as ____
Charity
Communication
Ambiguity
Enunciation
109
Which of the following is a good behavior to show during an interview?
nail biting
unusual, memorable clothing
expressing your personal opinion on politics, social issues
smiling
110
What is the BEST way to begin your email to Sally Smith?
Dear madam or Sir:
hello Sally Smith!
Dear Ms. Smith,
Dear Mrs. Smith,
111
This describes a person’s feelings to duties such as goal settings, cooperation, and honesty.
interpersonal skills
conflict resolution
work ethics
diversity awareness
112
Copyright laws cover _
ideas.
all original artwork.
materials in the public domain
cyber bullying.
113
The amount of income tax that is taken from a person's check is based on what
401k
W-4 form
W-9 form
W-2 form
114
This term best describes rules of behavior based on ideas about what is morally good and bad.
values
conflict
ethics
security
115
Solving a problem, dispute, or contentious matter is called
tact.
negotiating.
conflict.
resolution
116
completing the past employment section on an application, in what order should jobs be listed?
start with your first job
start with the job most related to your career objective
start with current or most recent job
order is not important
117
Which of the following is not a type of web browser?
Google Drive
Google Chrome
Internet Explorer
Safari
118
The gestures, movements, and mannerisms by which a person communicates with others.
body language
speaking
communication
interpersonal skills

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