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Ch 6&7 Technology & Written Communication Flashcards | StudBud
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Ch 6&7 Technology & Written Communication
Ch 6&7 Technology & Written Communication
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1
You want to transfer paper files to a computer system without inputting all the data using a keyboard, you could use a:
scanner.
modem.
disk operating system.
magnetic disk drive.
2
All of the following are components of office system software EXCEPT?
Scheduling
Financial reporting
Management reporting
Antimicrobial coatings
3
Which of the following types of mail is used when terminating a patient from the practice?
First-class
Priority
Express
Certified
4
A series of computers that are linked, allowing them to share information, is a(n):
network.
database.
internet.
clearinghouse.
5
_______ line spacing is used for business letters.
One and a quarter
single
One and a half
Double
6
What is used to ensure all office computer programs and data are secure in case of a mishap, fire, or natural disaster?
RAM
Microprocessor
Write-protection
Data backup
7
Cipher text
is another name for which of the following?
Audit trail
Decryption data
Encrypted data
Firewall
8
Which organization established requirements for meaningful use regarding electronic health records?
EHR
HIPAA
JAYCO
CMS
9
Which of the following dates is written correctly for inclusion in the heading of a letter?
May 1st, 2016
5/1/07
May 1, 2016
May 1, ‘16
10
Express mail is automatically insured for __________.
$100
$200
$25
$50
11
What is not considered email etiquette in the ambulatory care facility?
all are correct
Include a subject on the subject line.
Start with a formal greeting followed by the person’s title and name.
Use all capital letters and use abbreviations and emoticons.
12
Which is the most common type of business letter where all elements are left justified?
Semi-block letter
Modified block letter format
Full block letter format
Informal full block format
13
Which size letterhead is appropriate for most business correspondence?
8 1/2 ´ 11 inches
17 ´ 22 inches
7 1/4 ´ 10 1/2 inches
5 1/2 ´ 8 1/2 inches
14
A private computer network that can only be accessed by authorized people.
interface
ethernet
intranet
interoperability
15
What information is not included in a clinic’s letterhead?
Street address or post office box, city, state, and ZIP
Provider’s personal email address
Clinic’s name
Phone number
16
Optional mail service with mailing receipt, shows letter mailed, return receipt shows delivery & recipient’s signature.
Certified mail
Return receipt
Signature confirmation
Standard insurance
17
Which statement is not correct?
A personal computer is a single user electronic data processing device.
Output devices allow data to be entered into the computer.
Secondary storage devices include jump drives, hard drives, & flash drives.
A personal computer and peripheral devices are hardware.
18
An ergonomic workstation designed for prolonged use will not include which of the following?
Laptops and tablets
Split-key keyboards
Headsets
Foam wrist rest
19
This electronic record is limited & contains only info for one healthcare facility.
EHR
neither are correct
EMR
20
What is the purpose of noting “c: _______.” at the bottom of a letter?
To instruct the medical assistant to send the same letter to another person
To advise the receiver that a duplicate letter has been sent
To tell the receiver that ________ has more information about the subject
To request that the receiver make a copy of the letter
21
An application program is software that is designed to:
do a variety of tasks, like word processing, database function, & billing
interpret the program instructions
provide computer with set of basic instructions for executing other program
all are correct
22
A secure online website that gives patients 24-hour access to personal health information using a username and password.
Intranet
Patient portal
Interface
Ethernet
23
What is not considered email etiquette?
all are correct
Use all caps, use abbreviations & emoticons to make the message friendlier.
Include a subject on the subject line.
Start with a formal greeting followed by the person’s title and name.
24
What is the proper greeting for a business letter?
Dear Mr. Black;
Dear Mr Black,
Dear Mr. Black:
Dear Mr. Black,
25
The ability to work with other systems.
Interoperability
Ethernet
Intranet
Interface
26
What is the function of a medical scribe?
Orders diagnostic tests
Prescribes patient medication
Diagnoses the patient
Enters data into the EHR
27
What acts as a filter or barrier between the network and the internet?
Firewalls
Network systems
Scanners
Virus detectors
28
This safety measure identifies potential threats of network breaches & action plans are initiated to prevent breaches.
Monitoring log-in activity
Virus protection software
Access restrictions
Security risk analysis
29
Which of the following types of punctuation is used when recording the patient’s exact words?
Semicolon (;)
Quotation marks (“)
Exclamation point (!)
Comma (,)
30
Which of the following is referred to as the “brains” of the computer?
SSD
CPU
ROM
RAM
31
What are used to help prevent access to private networks?
scanners
network systems
virus detectors
firewalls
32
Which medical assistant has a good work ethic?
John, who is sick often and has missed several days of work
Angela, who arrives on time every day
Mac, who complains to the patients about his workload
Roy, who completes his duties and leaves early
33
A mouse is a(n):
storage device.
input device.
output device.
processor.
34
Which of the following is the usual business envelope size?
none are correct
No. 6 ¾
No. 10
No. 5
35
Common network security procedures include:
all are correct
using strong passwords with eight characters.
authentication.
logging out of the network before leaving the computer.
36
What is recommended for passwords?
Use 5 or more characters.
Use the same password for different software.
All are correct
Use random combination of upper & lowercase letters, numbers, and symbols.
37
A process of copying & archiving computer data:
data server
USB port
dumb terminal
back up
38
Which of the following is an output device?
scanner
keyboard
printer
mouse
39
A medical assistant needs to send a letter informing a pt of test results. What type of mail service should be used?
Registered mail
Priority mail
First-class mail
Certified mail
40
This security measure records computer activity of a user within software.
Security risk analysis
Virus protection software
Audit trails
Monitoring log-in activity
