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Final Exam Review 2024 Flashcards | StudBud
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Final Exam Review 2024
Final Exam Review 2024
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Questions
30
Answers
1
Upselling is best described as:
A product of a successful Affinity Program
Customer relationship management technique
Encouraging the purchase of an upgraded product over a lesser option
Encouraging the purchase of products related to the initial purchase
2
Laser eye surgery to improve vision would be considered a:
Non-Discretionary purchase
Medically required procedure
Discretionary purchase
Prudent financial decision
3
One of the 1st considerations in profiling a target population, this form of market segmentation is unique to healthcare
Payer Segmentation/Payer Mix
Demographic Segmentation
Usage Segmentation
Psychographic Segmentation
4
____________ = the most frequent form of health information that Americans see.
Drug Advertisements
Local News Health Coverage
Healthcare Providers Websites and Social Media
Social Marketing by Health Departments
5
The percentage of the total market captured by a company.
Market Penetration
Oligopoly
Monopoly
Market Share
6
Breaks the market down to the household or the individual level to target those most likely to consume a product.
Micromarketing
Mass Marketing
Target Marketing
Database Marketing
7
The price of a roll of gauze for a healthcare consumer often depends on:
The age or income of the consumer
Where the consumer accessed care
The third-party payer negotiated rate
All of the above
8
What percentage of the World's population uses social media?
62%
40%
75%
25%
9
Hoarding, Embracing Digital Technology, and Pent-up Demand are all examples of:
A rough weekend
Digital media platforms
Market saturation strategies
Immediate effects of the pandemic on consumer behavior
10
Demand for healthcare services has been and always will be influenced by the health of the population served.
FALSE
TRUE
11
A method for increasing the quantity and quality of traffic to a website through organic search engine results.
Google analytics
Social Media Marketing
Search Integration Model
Search Engine Optimization
12
A formal, organized effort to promote a product or service to a target audience.
Media Plan
Marketing Management
Marketing Campaign
Marketing Brief
13
What group(s) regulate pharmaceutical advertisements in the United States?
Food and Drug Administration (FDA)
Well Traded Federation (WTF)
Federal Trade Commission (FTA)
FDA + FTC
14
A data collection technique that uses subjective methods such as observations, interviews, and focus groups
Quantitative Research
Qualitative Research
15
Which of the following is an example of a Sales Promotion marketing technique?
Personal phone call from a Patient Experience specialist
Press Release
Lobbying
Buy-one-get-one
16
To communicate a consistent and uniform marketing message, a marketing and communications team should use:
Market Penetration
Integrated Marketing
Branding
Internal Marketing
17
How would you know a Healthcare Provider is monitoring their social media?
They respond to user comments and questions
They update content 5-6 times a day
All of the above
They have a private account
18
Measures efficiency. Answers the question:
Do we need to change our procedures or process next time?
Outcome Evaluation
Process Evaluation
Likert Scale
Return on Investment Evaluation
19
The last step in a marketing campaign is:
Hire a Marketing consulting firm
Implement the Marketing Campaign
Evaluate the Marketing Campaign
Internal communications about the Marketing Campaign
20
___________ are two of the best predictors of health services use.
Income level + Geographic Location
Age + Income Level
Geographic location + Age
Gender Identity + Sexual Orientation
21
The natural life cycle of a healthcare product occurs in the following stages:
Development, Production, Duplication, Decline
Introduction, Promotion, Replication, Outmoded
Development, Growth, Saturation, Decline
Introduction, Growth, Maturity, Decline
22
A Wheelchair is an example of a:
Durable Good
Discretionary Purchase
Nondurable Good
Convenience Good
23
Why was the Bic for Her Marketing Campaign a failure?
All of the Above
there is no correlation between gender and pen design
Implemented "pink it and shrink it"
perceived as insulting to women
None of the Above
24
Seeks to influence social behaviors for the benefit of the target audience or society
Direct Marketing
Database Marketing
Costomer Relationship Management
Social Marketing
25
This group represents, on average, the first 2.5 percent of all of those who will adopt a new idea or product
Laggards
Innovators
Early majority
Early adopters
26
Conceptualizing the market and determining the strategic direction would be examples of which function:
Promotional
Enterprisewide
Operational
Educational
27
How often is the Community Health Needs Assessment conducted?
Every 2 Years
Annually
Every 3 Years
Every 4 Years
28
Sales approach that encourages the purchase of additional products and services related to the initial purchase
Upselling
Cross-Selling
Integrated Marketing
Business to Business Marketing
29
An informal measure of how well a brand resonates with consumers, including quantifiable and quantitative attributes
Google ranking
Brand identity
Stickiness
Longevity
30
Women are targets of affinity programs because they account for 61% of physician visits and 66% of hospital procedures.
True
False