stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
ISM Week 4 (Dana) Flashcards | StudBud
Explore
/
ISM Week 4 (Dana)
ISM Week 4 (Dana)
18 terms
·
StudBud Administration
·
22 plays
Review of material from ISM
Flashcards
18 cards
F
Practice quiz
P
Host live
L
Questions
18
Answers
1
What is the article is used to help customers sign up for HBO MAX?
* 8 0 1 8 47
*833627
*801546
*985699
2
The international day pass covers trips to Venezuela
False
True
3
Final bills for voluntary disconnects initiated by the customer are no longer prorated for DTV & Uverse.
True
False
4
What tool would you use to track the return of Uverse Equipment?
cic tool
uverse return manager
cpe management tool
order track
5
What system would you use to send a customer a PCN following changes made on their account?
Solution Sender
Wireless Billing Center
Clarify
Rio Fulfillment
6
What is the time frame for a customer to receive a BRE return label via email?
5-7 business days after sending
1 hour after sending
45 minutes after sending
3 hours after sending
7
Access Internet is $9.99 a month
True
False
8
Customer calls to cancel his choice package due to lack of the outdoor channel. What package would you recommend to him?
The entertainment package
Sports Package as add-on
The u200 package
The select package
9
The ATT passport covers cruises to the Cayman Islands.
False
True
10
BONUS QUESTION: Using article *644580 which ATT group helps with Internet bandwidth issues?
ct_noc
att collections
Fact
gobo
11
If you are assisting a customer and Biba is down. What other system can you use to view the customer's Uverse bill?
CCC TOOL
CRM
Myatt Zone
TELEGENCE
12
BONUS QUESTION: What packages on ATT TV can you receive HBO MAX at no extra cost for 1 year?
Choice, Xtra, Ultimate, Optimo Mas
Select, Premier and Xtra
U300 and U200
Xtra, Select and choice
13
Where would a customer return their home entertainment equipment following a disconnection order?
Their Closest UPS Store or Fedex Print & Ship Location
Ask Yolanda
Their Local Att Store
To Their New Provider
14
How much is the Sports Package?
12.99
13.99
15.00
20.00
15
HBOMax has approximately _________ hours of exceptional content available.
50,000
30,000
10,000
2,000
16
You can download HBO MAX from a Google app store.
False
True
17
Which internet speed when combined with uverse tv or directv gets you an unlimited data allowance?
Internet 100
All of the above
Internet 75
Internet 50
18
If a customer calls in to disconnect a Premium channel (ex. Starz, HBO..) would it be considered a product in jeopardy
True
False
