Unit 103 Review

Which of the following concepts involves converting existing clients to return clients?

The salon exterior, decor, music, and air and ventilation are all elements of:

True or False: Pareto’s principle is called the 80/20 rule

All of the following descriptions apply to and independent salon EXCEPT:

The item that offers an employer a brief summery of why you would like to be employed at the salon & your qualities is:

True or false: Salary is not considered a benefit

What percentage of the total salon expenses generally represent compensation for the salon owner and employees?

T or F: before a salon owner can hire employees, they need to apply for a federal employer identification number

True or false: avoiding referring your clients to other designers represents a team approach

Adding the clients service total and retail total for one visit will achieve which of the following results?

An efficient workspace for each designer is:

Measurable goals will help you get organized and:

Which buyer thinks carefully about the product they are buying?

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

T or F: Assets refers to all money owed

Dependability as a work principle can be described as:

True or False: a resume should provide at least eight pages of information

During a job interview it is important to:

Insurance benefits might include all of the following EXCEPT:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

When handling a client complaint you can turn a negative experience into a positive one by:

Which of the following concepts creates a harmonious and predictable environment?

Passion as a work principle can be described as:

T or F: Industry statistics indicate that satisfied clients will usually refer to 3 new clients

Which of the following is NOT a best practice strategy for building clientele?

Before an interview begins, you may be asked to fill out an application

True or False: an example of a specific goal is “I will loose 12 pounds in exactly 2 weeks”

Which of the following is perhaps the easier buyer motivation to recognize in the salon?

Which of the following time periods identifies the consideration for a long range goal?